Top Vendors for Call Center Outsourcing

Quickly find providers of call center outsourcing for small businesses. Browse listings to research call center outsourcers and call center outsourcing companies to find the one that best serves your business needs.
24/7 Call Center Solutions

Inbound/outbound call-center solutions with an emphasis on tiered technical support and first-call resolution customer service. Save money. Increase ROI.

www.FrontlineCallCenter.com

24/7 Call Center SolutionsVisit www.FrontlineCallCenter.com
Full Service Call Centers

Full-service on-demand call center. Instant service activation and lead delivery. 24/7/365 live custom scripting. Online campaign management. Sign up today.

www.teledirect.com

Full Service Call CentersVisit www.teledirect.com
Philippines Call Center

Quickly find call centers in the Philippines. Research Philippines call center outsourcing firms offering inbound and outbound call center services. Find Philippine call centers th… more »

International Call Centers

Companies that provide outsourced international call centers. more »

Newspaper Advertising

Companies that specialize in buying and selling newspaper advertisments. more »

Food and Beverage Advertising and Marketing

Offering advertising and marketing services for food and beverage businesses. more »

Agriculture Advertising and Marketing

Offering advertising and marketing services for a griculture businesses. more »

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Magazine Advertising

Companies that specialize in magazine and print advertising. Vendors offering access to classified and display advertising. more »

Tacamor

24/7 multilingual call center specializing in exceptional outsourced customer service, technical support and other call center services.

http://www.tacamor.com/

Call Center Outsourcing


As a small business grows, a rising tide of customers is good news — until each and every one wants to talk to you. That kind of chore you can farm out to a call center, leaving your team to focus on new business. Call centers can help you:

  1. Take orders, resolve complaints
  2. Reach new customers or market to existing customers
  3. Make appointments for service

Here are the first steps toward understanding and using call centers:

First, try call center robots

 

If what you need is to get a grip on incoming appointments, say, for a medical practice or car repair shop, an automated, Internet-based system might be enough — and cheaper than call center outsourcing.

Go private label call center

 

Setting up call centers takes serious investment. Unless your business is built around this channel exclusively or primarily, its likely better to outsource the work until it grows to a significant portion of revenues.

Try overseas call center outsourcing

 

Inbound call centers often work from foreign shores using English (or Spanish) speaking reps to handle your company's needs. Increasingly, too, even big companies like insurance providers and airlines hire in-country, native speakers through home-based systems that rely on part-timers, usually U.S. citizens looking for flexible work schedules.

Build in-house call center solutions

 

Besides phones, computers and space, a call center in your own office implies a significant investment in software to manage those contacts, often Web-based.

Keep up with the law on call centers — privacy matters!

 

As companies have come to rely on telemarketing, politicians have responded in kind with do-not-call legislation. Running afoul of one angry customer can cost you thousands.

  • Some call centers also handle faxes, e-mails and letters from your customers. They go by the name contact centers.
  • Hiring a call center can take a load of your mind, but then strangers are representing your brand. Ask for names of customers before signing on, and dial them up as mystery client. You might be surprised.
  • Consider call center outsourcing a one-off project – say a timely marketing push – as a test before signing a long-term deal.
  • A big part of using a call center successfully is reacting to what they learn. Make sure you have a good customer-relation database practice in place before taking on a call center project.
For more information on choosing the right outsourced call center, visit our guide pages "Call Center Outsourcing Key Terms" and "Making the Most of Call Center Outsourcing."