Even online businesses can't eliminate human interaction from their business plan; do business for long enough and some sort of customer care will be necessary, whether it's fixing botched transactions or answering customer questions. For businesses in which employees have face to face contact with customers, good customer service is even more critical, often making or breaking your company's fate.
If you're considering a career as a customer service representative, you might find it helpful to become familiar with customer service key terms. From knowing what a call center is or how and why outsourcing is used to understanding customer relationship management and average handle time, you'll find there are many customer service practices and systems that you should become comfortable with if you're going to work as a customer service agent.
Making sure your customer care staff is well-trained requires more than just putting the right customer service information in front of them. You must also present the information in such a way that your employees absorb it in the same way you want them to demonstrate it; and you need management to exemplify the same level of dedication to and enthusiasm for customer service that you expect from frontline staff.
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, ...
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of ...
Reach active buyers and immediately increase your visibilityGet Started
Find the answers, information and resources to help you with all your shipping and business needs at the FedEx Customer Support Center.
Customer Support. Find answers and get the help you need. ... Our Customer Support team is ready to help. Email us. We'll do our best to respond within 24 ...
The Apple support homepage is your starting point for help with Apple hardware and software products, featuring user forums, manuals, support downloads, ...
Comcast Customer Service is here to provide Help and Support for your XFINITY ® Internet, TV, Voice, Home and other services.
Contact Wells Fargo by phone or online, find answers to your questions, get help with online account services and more.
Find online support for all AT&T and U-verse services, including customer service for Wireless, Internet, Digital TV, and Home Phone.
Customer service is an integral part of any business that has the potential to impact the company in a variety of ways. Whether the goal is to increase customer base, satisfaction or retain the clients the business already has, it always starts with customer services. With this being said, businesses have several different options when it comes to tracking, improving or even outsourcing this component of their business. Although all of these choices are viable, there are several things that will play a role in finding the best option to suit the individual needs and budgets of the company.
Before selecting any particular option, most companies take the time to do a little research first. They know the importance of finding the right tools to support customer services. Those that want to learn about all of their choices and even be matched up with the right provider often turn to the resources available at Business.com. Here, they can find a wealth of information about the products and services that play an important role in their business needs. Clicking on any of the links to the left can help your business find out about these services, products and even more.
Briefly describe your project and get matched with the top vendors!