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International Call Centers

With the cost of doing business in the US constantly rising, many businesses seek to cut costs by moving their customer service operations overseas. Setting up a call center overseas can drastically cut the cost of doing business without diminishing the quality of the company’s customer service experience.

International Call Centers News and Trends

Anyone who is interested in operating international call center services knows there are specific goals and challenges associated with this kind of enterprise. A call center is a natural tool for reaching customers across a distance, and with the advent of technology for globalization, these kinds of centers are quickly taking over large chunks of the market.

International Call Centers Education and Training

When you own an international call center, it's important that you have a staff that understands how to use the tools available to them, as well as proper customer service. International call centers education and training helps make this a reality.

CCI CAll Center International

Telemarketing and Customer Support Services, Telemarketing and Customer Support Services, Surveys & Market Research, Telemarketing and Customer ...

Call Center Services International

Specialists In Establishing Call Centers In Mexico. CCSI helps you establish a high-performance yet cost-effective nearshore Contact Center in Tijuana, minutes  ...

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The Global Call Center Report: International ... - ILR School

International Perspectives on Management and Employment. Report of the .... Markets. Call centers typically serve national rather than international markets.

Call Center Training, Events, Certification, Resources, and Consulting

(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

Inso: Call Center Solutions - Inbound & Outbound Call Centers

Our international call center solution empowers you to increase your revenue and customer satisfaction using our worldwide presence, advanced infrastructure  ...

Call Center International | LinkedIn

Call Center International (CCI) is a US-based inbound and outbound telemarketing and customer service company that allows companies to benefit from ...

InSO International Call Center | LinkedIn

View InSO International Call Center's professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like InSO ...

Call Center Services International | LinkedIn

... Services International. Join LinkedIn today for free. See who you know at Call Center Services International, leverage your professional network, and get hired.

Call Center Services International - Chula Vista, CA - Telemarketing ...

Call Center Services International, Chula Vista, CA. 437 likes · 11 talking about this · 59 were here. Specialists In Establishing Call Centers In Mexico...

International Call Centers Basics


As a cost-cutting alternative, international call center outsourcing is a viable option for many businesses. International call centers help to maintain quality customer service, but at a lower cost since staff is outsourced overseas. International call center services can include catalog orders, help desk, inquiries, customer service, surveys or appointment scheduling. There are many countries that offer offshore call center outsourcing, such as India, Philippines and Israel.

The advantages of using overseas countries for a global call center include the time difference, which allows companies to operate on a 24-hour basis since workers overseas can continue to take calls after the business day. If you are interested in global call center outsourcing, there are some international call centers basics you should know:

1. types of international call center services;

2. services offered by global call centers;

3. technology used by international call centers.

Learn About Offshore Inbound Call centers and Outbound International Call Centers

An inbound global call center is a center that is set up to take calls from customers. Customer service inquiries or computer help desk call centers are examples of these. Outbound call centers are those that make calls for marketing or appointment scheduling purposes.

Familiarize Yourself With Global Call Center Services

Most offshore call center outsourcing companies specialize in business process outsourcing (BPO), which provides office support for business functions such as accounts collections, customer support, or data entry and collection. Many business support functions can be handled through a call center; you can use international outsourcing for more than just help desk or customer service functions.

Learn What Kind of Technology is Available if You Employ International Call Centers

Global call centers not only use voice to communicate with your customers. Many global call centers offer web-enabled communication as another way to keep your customer support running smoothly.