Top Vendors for International Call Centers

Companies that provide outsourced international call centers.
24/7 Call Center Solutions

Inbound/outbound call-center solutions with an emphasis on tiered technical support and first-call resolution customer service. Save money. Increase ROI.

www.FrontlineCallCenter.com

24/7 Call Center SolutionsVisit www.FrontlineCallCenter.com
Full Service Call Centers

Full-service on-demand call center. Instant service activation and lead delivery. 24/7/365 live custom scripting. Online campaign management. Sign up today.

www.teledirect.com

Full Service Call CentersVisit www.teledirect.com
Newspaper Advertising

Companies that specialize in buying and selling newspaper advertisments. more »

Food and Beverage Advertising and Marketing

Offering advertising and marketing services for food and beverage businesses. more »

Agriculture Advertising and Marketing

Offering advertising and marketing services for a griculture businesses. more »

Magazine Advertising

Companies that specialize in magazine and print advertising. Vendors offering access to classified and display advertising. more »

Human Resources Advertising and Marketing

Offering advertising and marketing services for human resources businesses. more »

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International Call Centers Basics


As a cost-cutting alternative, international call center outsourcing is a viable option for many businesses. International call centers help to maintain quality customer service, but at a lower cost since staff is outsourced overseas. International call center services can include catalog orders, help desk, inquiries, customer service, surveys or appointment scheduling. There are many countries that offer offshore call center outsourcing, such as India, Philippines and Israel.

The advantages of using overseas countries for a global call center include the time difference, which allows companies to operate on a 24-hour basis since workers overseas can continue to take calls after the business day. If you are interested in global call center outsourcing, there are some international call centers basics you should know:

1. types of international call center services;

2. services offered by global call centers;

3. technology used by international call centers.

Learn About Offshore Inbound Call centers and Outbound International Call Centers

An inbound global call center is a center that is set up to take calls from customers. Customer service inquiries or computer help desk call centers are examples of these. Outbound call centers are those that make calls for marketing or appointment scheduling purposes.

Familiarize Yourself With Global Call Center Services

Most offshore call center outsourcing companies specialize in business process outsourcing (BPO), which provides office support for business functions such as accounts collections, customer support, or data entry and collection. Many business support functions can be handled through a call center; you can use international outsourcing for more than just help desk or customer service functions.

Learn What Kind of Technology is Available if You Employ International Call Centers

Global call centers not only use voice to communicate with your customers. Many global call centers offer web-enabled communication as another way to keep your customer support running smoothly.