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Providers of live help customer service and live chat support software. Customer chat and live technical support are important to online customer service.

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Live Chat Software - PHP Live Help, Customer Support Software ...

Live Help Messenger is a customer service software solution that allows you to chat with your web site visitors and engage potential customers. Our software ...

Live Help - Messenger Windows Application - Live Customer ...

The Live Help Windows Desktop application allows your Live Help operators to provide efficient and immediate customer service to your web site visitors.

Customer Service Software | Help Desk Software | LiveHelpNow

Help Desk Customer Service Software top rated suite. Open the door for customers with live chat, email-ticket and self-service knowledge base.

Olark live chat: Software that lifts customer support and sales!

Answer customers immediately and monitor website visitor behavior in real time for higher conversions, soaring sales and easy support. Make customers smile!

Microsoft Support

Contact Microsoft support services by email, phone or chat. ... See all worldwide customer service phone numbers; Live Chat with Customer Service

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Live Chat Software | Online Service, Customer Support Chat ...

Mar 17, 2014 ... Provide Support Live Chat is a leading online chat, customer support service and website monitoring software provider since 2003.

LiveChat | Live Chat Software | Live Support | Live Help

Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Increase your sales and ROI with ...

DISH Customer Care & Service | DISH Support Live Chat

CONTACT US. At DISH, we strive to not just be the industry leader in technology but in customer service as well. We value your questions and feedback as it ...

Kayako.com - Help Desk Software | Customer Service Software

Help Desk Software and Customer Service Software by Kayako. Improve ... Tickets and email; Live chat; Self-service; Phone; Customers; Insights. Support ticket ...

GetHuman.com: Find Best Customer Support Phone Number ...

The fastest way to get customer service by phone, chat, email, or even by having the company call you back. GetHuman has millions of tricks and shortcuts to make sure you get help better and more quickly than ever before. ... LIVE CHAT.

Velaroâ„¢ Live Chat Software: Live Help, Live Chat for Business ...

Discover an award-winning live chat software for business websites. Improve customer service & website conversion with live help & online support software by ...

Live Chat Support Software Review 2014 | Best Live Chat Software ...

To make your business' customer service stand out from the crowd, you need live chat support software. No matter how good your product or service is, ...

Live Help Customer Service


Online customer service is a must in today’s competitive ebusiness climate, and customer service is at its best when it happens in real time and is captured to your database. Live help customer service — whether it comes in the form of chat, instant messaging or voice — is a great customer-retention tool that keeps service center costs in check.

Live help solutions improve customer service for businesses of all sizes, whether you run a simple website or a large call center. An abundance of live help customer service software options are available — from simple add-ons to full-featured CRM and call center solutions — so small and large businesses can find an appropriate solution.


When shopping for live help customer service solutions, consider the following:

1. Live help customer service stand-alone applications.
2. Live chat support software in call center solutions.
3. Using a knowledge base to support online customer service.

Live chat customer service stand-alone solutions

Thanks to the popularity of instant messaging, today's customers are generally comfortable with live chat customer service. Many live chat support software products are designed as easy add-ons to existing websites. They range from simple pop-up chat windows to products with basic help desk features. At the very least, find live chat support software that manages trouble tickets and - even better - that captures customer information.

Live help customer service in call center solutions

A full-featured call center solution integrates phones, email and chat with CTI, skill-based routing, IVR, monitoring and reporting, knowledge base, predictive dialer and much more. Enterprise-level online customer service software is designed to integrate with CRM and ERP solutions to become part of an enterprise's complete technology profile.

Using a knowledge base to support online customer service

Call center agents rely on reference material to respond to customer inquiries. Aggregating your product support information in a knowledge base that is integrated with live help customer service solutions allows your agents to respond quickly and knowledgably in live help situations, helping them open and close trouble tickets in a single encounter.
help desk software directory at Business.com lists knowledge management vendors that have help desk solutions.
  • Consider a hosted call center solution in which the live help customer service software resides on the vendor's server.
  • Choose live help solutions that support multiple channels of communication, including chat, voice and email.
  • Choose online customer service solutions with reports and analytics to monitor and improve the effectiveness of your call center.
  • All forms of online customer service should be supported with a knowledge base for effective response to customer inquires.
  • Live chat support software allows call center agents to handle multiple customers simultaneously.