Call monitoring companies offering quality phone monitoring solutions. Call monitoring is a call center feature that lets managers listen in on agents' calls in order to improve ag… more »
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Companies that specialize in magazine and print advertising. Vendors offering access to classified and display advertising. more »
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Are you considering adding a live help customer service feature for your online customers? Are you hesitant to staff such an expansion until you know how it will be received by your customers? You don't want to hire a team of representatives only to have them sit idle all day. Consider outsourcing your live help feature.
Live help customer service allows your customers to talk to a service representative in real time via a live chat function. Such a service feels more responsive to customers than email. By outsourcing your live help function, you can offer this service without a huge addition to your personnel costs.
Look for a help desk service that is responsive to your customers' needs and that has experience working with businesses in your industry. You'll likely what to hire a firm whose workers have English as their native tongue to avoid any miscommunication.
When searching for a company to host your live help customer service desk, it's wise to review the offerings of several different firms. Business.com features a large selection of such outsourcing firms. Visit the links on the left to learn more about the services they offer.
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