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Providers of live help customer service and live chat support software. Customer chat and live technical support are important to online customer service.

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Microsoft Support

... by email, phone or chat. Mail address, telephone numbers and customer care for Windows and other products. ... Windows Live (Hotmail) Support. Download ...

AT&T Contact Us - Customer Service Numbers & Live Chat

Contact AT&T by phone or live chat to order new service, track orders and get customer service, billing and tech support.

What is live chat support? - Skype

If you are a Skype customer, you can contact live chat support as follows: Sign in with your ... Select the topic you need help with and the problem you're having.

Live Chat Software - PHP Live Help, Customer Support Software ...

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential ...

Customer Service and Technical Support Phone Number and Live ...

Contact Verizon Customer Service via chat or by phone for technical support and billing issues.

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Help Desk Software for Customer Service | Live Chat | LiveHelpNow

1 rated Help Desk Software for Customer Service with Live Chat, Ticket Email, Knowledge base and Callback. Open the door for customers with live chat, ...

Contact Us - Customer Support | DISH - Dish Network

Chat live with DISH customer service for support and questions. Call our toll-free phone number or chat online. DISH customer care is here to help.

Olark live chat: Software that lifts customer support and sales!

Answer customers immediately and monitor website visitor behavior in real time for higher conversions, soaring sales and easy support. Make customers smile!

LivePerson: Live Chat Software | Real-Time Customer Engagement

Live chat software, one of LivePerson's many real-time engagement solutions, ... Invite visitors to engage with you in many different ways that support their needs ...

FAFSA on the Web Customer Service Live Help Chat Panel

FAFSA on the Web Customer Service Live Help is unavailable as we are outside our Customer Service hours. Please try again during service hours. Site Last ...

Contact Us | T-Mobile Support

Contact T-Mobile Customer Service by phone, chat, or TTY.

Live chat now - Optimum Online - Customer Support - FAQ

Live Chat support is available 24 hours a day, seven days a week. ... for information online regarding frequently asked questions or click here for e-mail support.

Live Help Customer Service

Online customer service is a must in today’s competitive ebusiness climate, and customer service is at its best when it happens in real time and is captured to your database. Live help customer service — whether it comes in the form of chat, instant messaging or voice — is a great customer-retention tool that keeps service center costs in check.

Live help solutions improve customer service for businesses of all sizes, whether you run a simple website or a large call center. An abundance of live help customer service software options are available — from simple add-ons to full-featured CRM and call center solutions — so small and large businesses can find an appropriate solution.

When shopping for live help customer service solutions, consider the following:

1. Live help customer service stand-alone applications.
2. Live chat support software in call center solutions.
3. Using a knowledge base to support online customer service.

Live chat customer service stand-alone solutions

Thanks to the popularity of instant messaging, today's customers are generally comfortable with live chat customer service. Many live chat support software products are designed as easy add-ons to existing websites. They range from simple pop-up chat windows to products with basic help desk features. At the very least, find live chat support software that manages trouble tickets and - even better - that captures customer information.

Live help customer service in call center solutions

A full-featured call center solution integrates phones, email and chat with CTI, skill-based routing, IVR, monitoring and reporting, knowledge base, predictive dialer and much more. Enterprise-level online customer service software is designed to integrate with CRM and ERP solutions to become part of an enterprise's complete technology profile.

Using a knowledge base to support online customer service

Call center agents rely on reference material to respond to customer inquiries. Aggregating your product support information in a knowledge base that is integrated with live help customer service solutions allows your agents to respond quickly and knowledgably in live help situations, helping them open and close trouble tickets in a single encounter.
help desk software directory at lists knowledge management vendors that have help desk solutions.
  • Consider a hosted call center solution in which the live help customer service software resides on the vendor's server.
  • Choose live help solutions that support multiple channels of communication, including chat, voice and email.
  • Choose online customer service solutions with reports and analytics to monitor and improve the effectiveness of your call center.
  • All forms of online customer service should be supported with a knowledge base for effective response to customer inquires.
  • Live chat support software allows call center agents to handle multiple customers simultaneously.

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