Top Vendors for Mystery Shopping
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Mystery Shopping Key Terms
Mystery shopping survey
A mystery shopping survey is a tool to guide mystery shoppers through the process with details about questions and observations. Some also use the term for the actual store visit. Either way, it refers to the nuts and bolts of the process and how a business will use the results.Mystery Shopper Providers Association
The Mystery Shopper Providers Association or MSPA is an organization that promotes recruiting and other aspects of mystery shopping. Use this resource to distinguish credible agencies from scams.Up-selling
Up-selling is the idea of getting a customer to buy more at one visit, or suggesting helpful additional purchases. Businesses often use mystery shoppers to check on a corporate up-selling policy.Mystery shopping objectives
Mystery shopping objectives are the overall goals that will help to shape the questions and details on a mystery shopping survey. Mystery shopping services try to get details on mystery shopping objectives from clients.Mystery shopping questionnaire
A mystery shopping questionnaire is a set of questions printed out for mystery shoppers to read to store employees.Reimbursement versus fee compensation
Reimbursement compensation is when a company pays shoppers in terms of product. Fee compensation is when the company pays a fee or amount of money to a mystery shopper. Figuring out payment is a big part of a successful mystery shopping campaign.-
Tips & Advice for Mystery Shopping
Mystery shopping is a kind of covert quality control method that has been practiced by companies of all different types for decades. Mystery shoppers are frequently employed by retail and service businesses as a means of evaluating the quality of the services and products on offer.
Mystery shopping services are widely available from specialized nationwide providers. Mystery shoppers are hired by companies to essentially pose as customers and put an establishment and its staff through the paces. Mystery shoppers may purchase products, ask for assistance, register complaints or just behave in a certain way in order to elicit a response. The shopper than submits feedback about their experience in a report. The report is designed to help businesses improve the products and services they offer and to make sure on-site staff members are doing their jobs correctly.
While mystery shoppers have been commonplace in the retail and service industry, nowadays more and more businesses are employing them. Information regarding how this quality control method might be able to benefit your business can frequently be found online. Business.com is a trusted resource that helps companies everywhere find products, services and solutions. Find out more by visiting the links on the left.
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