Purchasing resources for Philippines Call Center


Quickly find call centers in the Philippines. Research Philippines call center outsourcing firms offering inbound and outbound call center services. Find Philippine call centers that meet your business communication needs.

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Newspaper Advertising

Companies that specialize in buying and selling newspaper advertisments.

www.business.com/sales-and-marketing/newspaper-advertising/
Agriculture Advertising and Marketing

Offering advertising and marketing services for a griculture businesses.

www.business.com/sales-and-marketing/agriculture-advertising-and-marketing/
Magazine Advertising

Companies that specialize in magazine and print advertising. Vendors offering access to classified and display advertising.

www.business.com/sales-and-marketing/magazine-advertising/
Advertising Jobs

Information on employment in the advertising industry.

www.business.com/sales-and-marketing/advertising-jobs/
Health Care Marketing

Offering advertising and marketing services for health care businesses.

www.business.com/sales-and-marketing/health-care-marketing/
Automotive Advertising and Marketing

Offering advertising and marketing services for automotive businesses.

www.business.com/sales-and-marketing/automotive-advertising-and-marketing/
Yellow Pages

Quickly find online providers of local yellow pages and international yellow pages. Browse our directory listings for links to business yellow pages. Locate a yellow page directory that allows you to find businesses faster.

www.business.com/sales-and-marketing/yellow-pages/
Finding a Philippines Call Center

Source: /guides/finding-a-philippines-call-center-1944/

Dial for a reservation on United or tech support at Dell and chances are good you are dialing through to a call center in the Philippines.   The Asian country has come on strong in recent years as a location for customer service call centers for American companies, even taking some significant market share from call center outsourcing king, India. Read More »

Making the Most of a Philippines Call Center

Source: /guides/making-the-most-of-a-philippines-call-center-25569/

With business outsourcing growing fast, the Philippine call centers are experiencing major expansions. U. Read More »

Philippines Call Center Basics


When U.S. companies look to outsource their business processes overseas, the call center industry in the Philippines is a first choice. They have the best telecommunications infrastructure in Asia. Regarding service at each call center, Philippines officials credit their employees' fluency and understanding of Western culture to their Americanized education system and mandatory requirements to speak English in education, business, medicine and government systems.

A Filipino call center accommodates the Western culture better than other Asian call centers, and their background, education and fluent English with a neutral accent ensure quality service for Americans. For an overview of Philippines call center basics, review the following information:

  1. A call center in the Philippines provides centralized customer service.
  2. A Philippine call center focuses on customer service.
  3. Outsourcing to a Philippines call center reduces expenses.

Filipino call centers serve various fields of business

 

Call center companies in the Philippines provide a centralized customer service center for your processing needs. Their customer care specialists/customer service representatives respond to and initiate customer contact for businesses. Industries employing Philippine call centers range from mail order, telemarketing, help desks, financial services, insurance companies, transportation and freight to hotels and information technology companies.

Customer service is the goal of a Filipino call center

 

Every night in the Philippines call centers, thousands of young men and women log onto their computers, ready their headsets and start accepting telephone calls from the Western world. Equipped with good listening skills and a neutral accent, they are ready to interact with customers in English, whether it is in reference to business or current events. These employees set a high bar for service they deliver.

Outsourcing to a call center in the Philippines is a cost saver

 

If you are seeking less expensive labor for backroom business processes, outsourcing to the Philippines may be the answer. Businesses report anywhere from a 14-50% cost savings by using call centers in the Philippines. This cost saving results in more profit for your business.

  • Continue to watch for reports and news about call centers; Philippines call centers continue to grow, develop and yield results. Since 2001, the Philippines Board of Investments (BOI) estimated the growth rate of the Philippines call center industry at 100 percent. BOI forecasts global demand to reach 170 billion dollars by 2010.
For more information about outsourcing to a call center in the Philippines, visit our guide pages "Making the Most of Call Center Outsourcing" and "Call Center Outsourcing Key Terms."