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Quickly find call centers in the Philippines. Research Philippines call center outsourcing firms offering inbound and outbound call center services. Find Philippine call centers that meet your business communication needs.

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Finding a Philippines Call Center

Dial for a reservation on United or tech support at Dell and chances are good you are dialing through to a call center in the Philippines.   The Asian country has come on strong in recent years as a location for customer service call centers for American companies, even taking some significant market share from call center outsourcing king, India.

Making the Most of a Philippines Call Center

With business outsourcing growing fast, the Philippine call centers are experiencing major expansions. U.

Philippines Call Center Key Terms

For businesses looking to outsource telemarketing, Philippines call centers may provide the right connection. While there won't be many foreign terms you'll need to know to work with a Filipino company, you will want a basic understanding of key terms to help you understand the types of services you'll get from the call center.

Call center industry in the Philippines - Wikipedia, the free ...

Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of ...

How the Philippines is crushing the Indian call center business - The ...

May 12, 2014 ... "Employees in Philippines call centers speak English fluently with a neutral accent, which is what customers look for and that is something ...

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'Accent' matters: Philippines acquiring 70% of India call centers ...

Apr 7, 2014 ... Most voice and call center businesses in India are transferring to the Philippines due to Filipino workers' more "neutral" English accent, among ...

The Faceless Army: Filipino Call Centers - Mashable

Philippine-call-centers-14. Image: Paul Jeffers. By Paul Jeffers and Mike McHardy Jul 22, 2014. As each business day begins in New York City, Wall Street ...

India losing 70% voice and call centre business to Philippines: report

Apr 6, 2014 ... Struggling to diversify the delivery footprint to take advantage of low-cost centres, Indias BPO industry is currently losing 70 per cent of all ...

Megaworld to Invest $5 Billion in Philippine Call-Center Growth ...

Mar 27, 2014 ... Megaworld Corp., the Philippine builder controlled by billionaire Andrew Tan, plans to spend at least $5 billion in the next decade to develop ...

Call Center Companies in Philippines - Call Center / BPO Jobs

Search call center jobs in Philippines. Offering call center job openings, call center agent, call center directory, BPO jobs, interview questions and training.

Philippines Overtakes India as Hub of Call Centers - NYTimes.com

Nov 25, 2011 ... Over the last several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines, a former United States ...

Call Centers Philippines - Manila, Philippines - Telecommunication ...

Call Centers Philippines, Manila, Philippines. 26698 likes · 41 talking about this · 85 were here. PITON-Global is an AWARD-WINNING call center in...

Philippines Call Center Basics


When U.S. companies look to outsource their business processes overseas, the call center industry in the Philippines is a first choice. They have the best telecommunications infrastructure in Asia. Regarding service at each call center, Philippines officials credit their employees' fluency and understanding of Western culture to their Americanized education system and mandatory requirements to speak English in education, business, medicine and government systems.

A Filipino call center accommodates the Western culture better than other Asian call centers, and their background, education and fluent English with a neutral accent ensure quality service for Americans. For an overview of Philippines call center basics, review the following information:
  1. A call center in the Philippines provides centralized customer service.
  2. A Philippine call center focuses on customer service.
  3. Outsourcing to a Philippines call center reduces expenses.

Filipino call centers serve various fields of business

 

Call center companies in the Philippines provide a centralized customer service center for your processing needs. Their customer care specialists/customer service representatives respond to and initiate customer contact for businesses. Industries employing Philippine call centers range from mail order, telemarketing, help desks, financial services, insurance companies, transportation and freight to hotels and information technology companies.

Customer service is the goal of a Filipino call center

 

Every night in the Philippines call centers, thousands of young men and women log onto their computers, ready their headsets and start accepting telephone calls from the Western world. Equipped with good listening skills and a neutral accent, they are ready to interact with customers in English, whether it is in reference to business or current events. These employees set a high bar for service they deliver.

Outsourcing to a call center in the Philippines is a cost saver

 

If you are seeking less expensive labor for backroom business processes, outsourcing to the Philippines may be the answer. Businesses report anywhere from a 14-50% cost savings by using call centers in the Philippines. This cost saving results in more profit for your business.

  • Continue to watch for reports and news about call centers; Philippines call centers continue to grow, develop and yield results. Since 2001, the Philippines Board of Investments (BOI) estimated the growth rate of the Philippines call center industry at 100 percent. BOI forecasts global demand to reach 170 billion dollars by 2010.
For more information about outsourcing to a call center in the Philippines, visit our guide pages "Making the Most of Call Center Outsourcing" and "Call Center Outsourcing Key Terms."