Purchasing resources for Business Process Outsourcing


Providers of BPO services and strategies for outsourcing business processes. Save money by outsourcing a business function to an outside specialist in a lower cost location.

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Xchanging

Inspiring Innovation. Providing business process outsourcing, procurement management, information technology outsourcing and HR managed solutions.

http://www.xchanging.com/
Telecom Management

Telecom management vendors providing telecommunication billing and expense management software. Telecom cost management software allows companies to maximize their voice, data, and wireless expenses.

www.business.com/telecommunications/telecom-management/
Software Development

Computer software development companies and business software engineering services. Providers of software validation and corporate application development services.

www.business.com/software/software-development/
Fulfillment

Directory of fulfillment houses and order fulfillment processing centers. Find links to fulfillment companies specializing in customized order fulfillment services, including pick, pack and ship, call returns management, and more.

www.business.com/shipping-and-supplies/fulfillment/
Third Party Logistics

Directory of third party logistics companies (or 3PLs) who specialize in 3PL warehousing and other 3PL services for supply chain management. Outsource your inventory needs to a third party logistics provider.

www.business.com/shipping-and-supplies/third-party-logistics/
Boxes

Quickly find vendors offering cardboard boxes and shipping cartons. Research suppliers offering mailing boxes and packing boxes. Find manufacturers and wholesalers of all types of industrial boxes and cartons for your business.

www.business.com/shipping-and-supplies/boxes/
Making the Most of Fulfillment

Source: /shipping-and-supplies/fulfillment/

Order fulfillment services should be chosen to meet the needs of the company and the consumer. While the bottom line is very important, customer satisfaction is equally important. Read More »

Fulfillment News and Trends

Source: /guides/fulfillment-news-and-trends-24715/

Choosing fulfillment and warehousing services is a huge decision that no company takes lightly. Deciding to outsource a complete aspect of operations is a difficult choice to make, and it's an impossible one without the proper research. Read More »

Outsourcing


Outsourcing allows small businesses to obtain services and expertise they could never develop in-house, focus on core competencies and, in many cases, cut costs and improve efficiency.

To determine what to outsource, consider:

  1. What not to outsource. What actions does your company perform that add value for the customer and give you a competitive edge? These are activities to keep in-house. Others are candidates for outsourcing.
  2. As your business grows, focus on having access to, not ownership of. For instance, some information technology vendors provide a particular software solution via access to a secure server as opposed to the client purchasing it off-the-shelf. The same goes with services. Some companies outsource the entire human resources function, for instance.
  3. When considering vendors, ask for referrals from companies similar to yours. Contact these companies and ask them what they like and dislike about the provider and how outsourcing is benefiting either their top or bottom lines.

Tap into experts, articles

Much has been written about the value of outsourcing. Make use of free resources to find out what works and what doesn't.

Explore you IT outsourcing options

Information technology is one of the most commonly outsourced areas for small business. Few business owners are IT experts and technology changes quickly.

Going overseas

Today businesses can tap into outsourcing partners anywhere. Protection of intellectual property, language barriers and other concerns prompt some businesses to use third-party companies to set up and manage outsourcing agreements outside of the U.S.

Shop around

A variety of services are candidates for outsourcing. Some comparison shopping in advance can narrow potential partners down to two or three. Then ask for proposals.

Some go solo

An outsourcing arrangement can be with one person, and many former corporate executives have made second careers out of working as contractors for small companies. You might want to outsource the CFO function, for instance.
  • Chances are, you already outsource something, whether it's cleaning services, direct mail or another lower-level function. Examine these relationships (length of contract, communication infrastructure, performance metrics, etc.) to determine what is working and what is not and apply this to higher-level functions that are candidates for outsourcing.
  • Network within local and national associations to find new outsourcing opportunities. Nearly everything can be outsourced. Finding out what's offered in the marketplace will help to open your eyes to more opportunities.
  • There is a Certified Outsourcing Professional (COP) designation granted by the International Association of Outsourcing Professionals. The group of 250 includes organizations that both use and provide outsourcing services.