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Providers of call routing services and software for the telecommunications industry.

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Call Routing Services Types and Styles

Call routing services enable your business to efficiently manage inbound calls by directing customers to the proper department. A call routing service can dramatically improve customer service by helping to handle the call load, significantly reducing the amount of time customers spend waiting on hold, as well as the number of times a customer is transferred to another representative.

Call Routing Services Key Terms

Call routing services are essential for creating a successful call center business. There are many types of call routing services to choose from, and the right one for any business will provide the tools to make a call center efficient and helpful to the callers.

Phone Call Routing, Answering Rules Service - RingCentral

Phone call routing and answering rules services by RingCentral give you the option to set business hours, providing flexibility for you and your employees.

Call Routing with AccuRoute® | Dial800

AccuRoute® intelligent call routing software allows you to easily route calls with ... and our self-service interface puts you in complete control of your call routing.

Intelligent Call Routing (ICR) Services for Businesses | XO

Route inbound calls based on time of day, call volumes, availability, or skill with Intelligent Call Routing.

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Intelligent Call Routing | Ifbyphone

Ifbyphone's intelligent call routing offers you the flexibility to route incoming phone calls according to ... Connect, Measure, and Optimize Sales and Service Calls.

Call Routing Services | Call Center Routing | CenturyLink Business

Call routing services let you focus on your business. Improve performance, increase productivity and lower costs with call center routing from CenturyLink.

AT&T All In One(R): Call Routing Features| Small & Medium ...

It allows you to forward your calls to any number at your own convenience, including AT&T Voice Messaging Services. These changes must be made at your  ...

Call Forwarding and Routing Features - Send Calls Anywhere ...

Learn more about call forwarding and routing features. ... Because Virtual PBX® is a hosted service, not a physical PBX, we can connect calls to any type of ...

Call Routing Software | Interaction Director | Interactive Intelligence

Do more with intelligent multi-site call routing software. Interaction Director enables the ... Avoid overloads to meet service level goals. With two or more locations ...

Advanced Call Routing - eVoice Customer Service

Detailed instructions on advanced call routing profiles and settings.

Call Routing / Dial Plans - Cisco

Call routing encompasses getting a placed call from one endpoint to another through the ... Small Business · Midsize Business · Service Provider · Executives  ...

Call Routing Services


Communications is perhaps one of the most important aspects of the business world – especially if you operate a call center. A call routing service makes sure that your customers are connected to the right people. Call forwarding services can optimize the effectiveness of any call center environment and reduce wait times significantly.

Advanced call routing systems offer so much to your business in terms of features, but your customers benefit as well. The system creates a simple and efficient way for them to contact you. This means better customer service increasing the number of calls that are answered. Whether you own a large corporation or a small company consisting of one person a phone and a switchboard, you can find a call forwarding service available to custom fit your needs. This guide will:

1. Help you determine the best call center routing systems for your business.

2. Help you choose custom call routing features for your call system.

3. Explain how call routing services can work with your computer to create integrated solutions for your business.

Choose the best call routing services that will work for your individual circumstances

You'll have to research the different call routing services available. The more you know the more money you will save by shopping around.

Consider integrated call routing services that work in conjunction with your computer system

This type of system is a great idea if you have a technical business and like to stay cutting edge when it come to technology. These systems can act as complete call center routing service and will work with your email and website.

Choose custom call routing services that have advanced features

You can purchase advanced features for call routing services that determine where calls are routed. For instance, you can program the system to route callers who have been holding for extended periods of time to a call center agent with the shortest talk time. You can even program different call routing patterns for different times of the day.

  • Choose a call routing system that is easy to understand, set up and use to start routing calls for you business, and the customer who will be calling your business.