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Directory of CRM services and vendors of small business client relationship management solutions. CRM consultants and customer management specialists.

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CRM Services

Would you like to experience the benefits of effective customer relationship management without so many of the headaches? How about enjoying all the advantages of using client relationship management software, while avoiding the need for installation, maintenance and regular updating? Would you like to do away with the necessity of investing in costly hardware and expert IT help? If so, you're not alone. Many small business owners recognize their needs for CRM solutions; yet, they don't want to complicate their lives unnecessarily to get them.

Making the Most of CRM Services

Whether you use a customer relationship management, or CRM, program that is a stand-alone program that you provide IT for, or you use an online CRM provider, your goals should be the same. You are trying to make more sales from your satisfied customers.

CRM Services Education and Training

An effective Customer Relationship Management (CRM) services program will not only measure and increase customer satisfaction, but also attract new business by using current customer data to create new marketing strategies. Staying up to date on CRM services with additional training will keep you apprised of the latest tools and techniques to handle and track your customer relationships.

Customer relationship management - Wikipedia, the free encyclopedia

Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using ...

CRM Software, Customer Relationship Management - Zoho CRM

Online CRM software for managing your sales, marketing, customer support, and inventory in a single system. FREE for 3 users.

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CRM from Salesforce.com - Customer Relationship Management

To grow revenue, you need more than a simple Customer Relationship Management (CRM) application — you need Salesforce. Managing contacts is just the ...

CRM: Summary for Salesforce.com Inc Common Stock- Yahoo ...

View the basic CRM stock chart on Yahoo! Finance. Change the date range, chart type and compare Salesforce.com Inc Common Stock against other ...

Microsoft Dynamics CRM - Customer Relationship Management

CRM business solutions from Microsoft Dynamics: customer relationship management for social listening, sales, marketing, and customer services.

What is Customer Relationship Management CRM? Webopedia

Customer relationship management (CRM) entails all aspects of interaction that a company has with its customer, whether sales or service-related.

CRM Software & Online Customer Relationship Management ...

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

11 Terrible CRM Systems For Your Company - Forbes

Jul 1, 2013 ... Thinking of getting a Customer Relationship Management (CRM) application? Below, I've described 11 terrible ones. Sure, they are all popular, ...

CRM, CRM Software, Customer Relationship Management, Cloud ...

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite ...

CRM Services Key Terms


Customer relationship management (CRM) is a tool used in business that provides a company with a better understanding of how marketing, sales and customer service relates to the individual customer. CRM services can be found through CRM software and other types of CRM systems. These services can help to determine the right marketing campaign for a specific set of customers, how to group specific customers together and ways to integrate data from all aspects of the business.

Sales force automation (SFA)

Sales force automation is a system that helps manage and automate any sales-related activities. SFA software programs are easily integrated into CRM management software to share sales and marketing data.

Direct marketing

CRM programs can provide tools for a number of marketing strategies, including direct marketing. Direct marketing is a campaign that provides promotional messages directly to the customer to create a response to purchase a product or service.

Enterprise resources planning (ERP)

Enterprise resources planning is a system of resources that integrates company data into a single system. This allows quicker access to CRM data and related information.

Marketing automation

Marketing automation is a one of the basic services provided by CRM software. This system of marketing makes customer segmentation and filtering easier by automatically performing these processes.

Collaborative filtering

Collaborative filtering is a process of providing products and services to customers based on a filter that determines a preference stipulated by similar customers. This type of filtering is found in many CRM software programs.

One-to-one marketing

One-to-one marketing is a service of CRM applications that provides a way for the businesses to learn more about customers through personalized and interactive services.