Vendors of customer relationship management software solutions. Research CRM software companies offering CRM software for small business and industry-specific customer management software tools. Identify CRM programs that suit your business needs.
Purchasing Resources for CRM Software
The Award Winning CRM Software is Salesforce CRM. Watch CRM Demo.
Free for 3 Users. Automate Sales Marketing Online. Try Now!
Download Oracle's free CRM guide before you decide. Get it here!
CRM with focus on Customer Support in your Language Download & Try Now
A leading UK independent CRM, ERP and Business Management software specialist. Also provides training, hardware, maintenance, advice and support.
Lattice Engines B2B Sales Intelligence Software
Lattice Engines B2B sales intelligence software helps Fortune 5000 companies sell smarter and increase sales productivity.
Provider of computerization consulting and custom applications software programming services for the manufacturing and distribution industries. Developer of ActionWare400(tm) contact management systems software. Software runs on IBM AS/400 platforms. P
Developer of multiple customer service interaction applications which enable companies to unify, integrate and optimize customer relationships. Products are sold to multiple industries. This company was capitalized by venture capital.
Provider of computer-based solutions and services for mechanical engineering product development. IronCAD(tm) is a solid modeler for collaborative design across enterprises. SolidTools(tm) is a 3D design leverage application which combines 3D data struc
Deerfield, company delivering a electronic CRM (e-CRM) products and services, including e.PACSM, a multimedia platform that supports integrated, e-commerce-based customer interaction capabilities; a unit of APAC Customer Services, Inc., a provider of CRM
Provider of Customer Relationship Management (CRM) solutions for distribution companies.
Provider of outsourced online customer service and support solutions that can be deployed via web sites and intranets.
Provider of scalable Internet customer support services including turnkey outsourced technical support and customer care solutions.
Solutions provider focusing on business-to-business ecommerce, customer relations management and business intelligence.
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CRM Software
Choose software with the right features to improve customer relationship managementBy Ellen Neuborne Successful customer relationship management is often the result of choosing the right tools. Investing in the right CRM software system is the first step towards more effective marketing and better profitability. To zero in on the right small business CRM software, consider the features you need and those you can do without. Features can range from simple contact management, customer service and support to more sophisticated sales automation, marketing automation, partner relationship management, analytics and Web integration. Replace your “gut instinct” with well-chosen CRM software and you’ll be able to:
1. Mine your existing customer base.
2. Increase customer retention.
3. Reduce costs.
4. Manage customer trends.
Tap small business CRM software to automate sales
Sales force automation (SFA) allows your company to reduce administrative tasks and boost team productivity. By automating sales efforts, you can better manage the sales cycle, cutting time and human error out of the process.
Try:
The sales force automation capabilities in Maximizer Enterprise 9 help develop a best practices system. Also visit the Business.com directory for lists of leading players in the sales force automation segment.
Target marketing by tapping customer management software
Pitches are most successful when they reach an interested audience. A small business CRM software system analyzes your customers and sales leads to facilitate targeted marketing.
Try:
Try Microsoft Dynamics CRM 3.0 — a new marketing automation module creates customer lists and marketing leads. Also, consider NetSuite which tailors campaigns, tracks promotions and manages marketing spending.
Cut complaints using customer service software
Customer service software brings efficiency and speed to customer relationship management, reducing the threat of the unsatisfied customer.
Try:
The service management tools in SAP Business One CRM provide key tools such as customer history, contract and warranty information. Also, Infor CRM Epiphany coordinates information from across departments allowing customer contact reps to provide faster service.
For more suppliers of customer service software, see the listings at Business.com.
Manage partner relationships with customer service software
Customer relationship management software helps your company manage partner relationships by automating contact and synchronizing efforts to create efficiency and partner loyalty.
Try:
The Pivotal Partner Management suite creates a collaborative virtual workspace for partner companies to exchange knowledge. Partners share tools and gain visibility into how the relationship is playing out. Also, Neocase creates a customizable partner portal to allowing external vendors to interact with your customer service department for more efficient case resolution.
Tie customer relationship management to analytics
What’s the good of all that data if you can’t make sense of it? CRM software sorts and analyzes customer data for use in creating new products, target marketing and finding efficiencies.
Try:
I recommend: Microsoft Dynamics CRM Analytics Foundation enables analysis and management of customer processes, analyses of aggregated customer information, and predictive analytics. Also, the Peoplesoft Customer Scorecard from Oracle coordinates information to create a game plan for maximizing customer value. For analytics best suited to entrepreneurs, try the small business CRM software directory at Business.com.
Mobile CRM software puts knowledge into the field
Increasingly, technology functions far from the traditional desktop. Mobile CRM software offers just-in-time information on customer data, shipping and stock information, cutting guesswork and time out of the process.
Try:
Entellium CRM’s Entellium eMobile puts CRM data in the field. It’s designed for ‘one hand’ use, similar to a mobile music player. Also, SageCRM’s Wireless PDA Access uses the Microsoft Windows CE operating systems to bring real-time data to remote workers.
- Research the software provider’s customer history. Some companies have particular specialties such as automotive CRM software or small business CRM software.
- Seek additional input from independent sources such as associations and trade publications.
- Be realistic. Customer management software is a tool, not a silver bullet.
The Award Winning CRM Software is Salesforce CRM. Watch CRM Demo.
Free for 3 Users. Automate Sales Marketing Online. Try Now!
Download Oracle's free CRM guide before you decide. Get it here!
CRM with focus on Customer Support in your Language Download & Try Now
New York, New York company providing training & support solutions for the mobile user of technology dealing with customer relationship management.
Developer of HELP!Desk(tm) customer service and technical support software for Windows and DOS. Provider of custom systems and applications software programming services and web page design services. Products and services are sold to multiple industries
Provides enterprise level marketing automation, relationship management, event planning and business development tools.
Enterprise software and services for customer relationship management, including call center management, sales force automation, defect management, returns processing and customer surveys.
Customer communication management (CCM) solution for B2B and B2C applications, such as sales and marketing, customer support and internal communications. From C3Gateways.
Developer of software systems that optimize member acquisition, enrollment and retention for the healthcare and insurance industries.
http://www.continuumperformance.com/
Software provider for technology enabled selling, customer support automation, sales force automation and ecommerce web sites.
Internet customer relationship management company providing products & services enabling Internet businesses to build & manage their customer relationships: CRM platform, database marketing & analytical services; headquartered in New York, New York.
Delano Technology Corp. provides communications software that enables companies to rapidly automate business processes and personalize and manage interactions over the Internet with their existing and prospective customers, partners, suppliers and employe
Developer of Contracts(tm) a business-to-business solution that enables ebusiness to administer contracts and collaborate with their customers over the Internet. The software runs on Windows 95, 98 and NT. Products are sold to multiple industries. This
Developer of technology for web marketing which includes the NetAcuity(tm) line of solutions, to provide businesses with reliable geographic information about web site visitors. This also enables organizations to tailor web-based advertising and marketin
Application service provider developing applications for businesses to manage customer and sales information and process billing and payments.
Provider of contact center applications for customer service purposes.
Provider of electronic customer relationship management (eCRM) solutions.
An integrated platform for managing all sales and service mediums such as Internet, retail, call center, catalogs, TV/Radio and wireless devices. Headquartered in Delray Beach, Florida.
Offers customizable customer relationship management software, knowledge management tools, contact management software, and sales force automation products and services. Based in Atlanta, Georgia.
Provider of service sales automation (SSA) software for selling and managing service contracts on the Internet.
Provider of scalable business applications, including ecommerce, customer relationship management (CRM), financial management and back office.
Developer of J2EE-compliant, multichannel e-CRM Systems built on BEA Weblogic Server technology.
Provider of an online platform that creates a virtual community linking customer service staff and affiliates.
Developer of integrated ebusiness, sales and marketing solutions that enable companies to provide personalized customer interactions across all enterprise sales channels.
Developer of software that extends CRM and ERP applications to facilitate interaction between buyer, vendor and partner teams.
Developer of Service Management System, an integrated set of modules that allows customer service organizations to manage their entire business process. The product suite supports help desk, call management, contract administration, inventory logistics,
Designs, develops, markets and supports fully integrated ebusiness enterprise applications for global manufacturing, distribution, customer relationship, and financial management.
GlarNet Communications Services, Inc.
Provider of hosted application services, specializing in web-based billing and customer care software. Products are sold to the communications industry. This company was capitalized by venture capital.
GoldMine Software Vs. ACT! Software
Goldmine software reseller that specializes in customer relationship management (CRM) software.
Developer of Dominion(tm), a customer service/helpdesk software package. The software runs on Windows, Novell and compatible systems. Products are sold to multiple industries. This company was capitalized by private investment.
Outsourced customer care provider, with multi-channel communications technology, data capture and mining capabilities, and insights into customer needs, buying behaviors, and communications preferences.
Company providing automated response technology with natural language processing techniques for the online customer service market on an ASP basis.
Pittsburgh, Pennsylvania based manufacturer of CRM software applications.
http://www.helpdesksoftware.com/
Specialize in the development, implementation and support of enterprise-wide system solutions for large- and mid-sized organizations.
Specializes in customer relationship management systems for organizations involved in project orientated and high value sales. Based in London.
Developer of knowledge management and knowledge base solutions, focusing on itelligent self help applications.
Develops sales automation software to fulfill, measure and track sales leads. Based in Marietta, Georgia.
Leverages the Microsoft .NET platform to provide software and services for discrete, to-order manufacturers.
http://www.mapics.com/default2.asp
Snap survey software for customer relationship management provides full facilities for questionnaire design, data entry, tabular and graphical analysis, and the product is supported by regular updates and newsletters. Offices in the UK and the US.
Offers a set of tools that enables enterprise to act in synchronization with every single customer.
http://www.millionhandshakes.com/
Creator of a wireless customer relationship management software.
http://www.maximizer.com/solutions/maxent/index.html
Provider of software and analytic consulting that allows users to measure, analyze and report on key business metrics.
Designed to optimize one-to-one and one-to-many relationships with customers by adding the element of human interaction to the Internet. Based in Cupertino, California.
http://www.netmanage.com/products/
Provider of Internet business-to-business customer service application hosting services. Products are sold to multiple industries. This company was capitalized by venture capital.
ON!contact Client Management Software
A customer relationship management application suite that automates the sales, marketing, customer service and call center functions for mid-market companies. Cedarburg, Wisconsin.
Customer relationship management consulting firm specializing in GoldMine and HEAT installation, implementation and training.
Dedicated to delivering a superior and personalized experience for all your online customers.
Application service provider for sales, marketing and channels performance management solutions including lead assignment and tracking, customer relationship management (CRM) and marketing database management.
Integrating business consulting services, e-business and traditional technology capabilities, and industry knowledge.
http://www.perotsystems.com/netherlands/
Provider of automated email solutions that improve Internet-driven communications.
Outsourced customer care provider with a mix of traditional call center and ecommerce technologies and services.
Prototyping Management Corporation (PMC)
Company providing sales automation tools and customer relationship systems for sales and marketing teams.
Application service provider of private-label, online customer relationship management software.
Offers relationship-based marketing, reseller channel, sales support and customer care software solutions.
Provider of Web-based customer service solutions such as automated, online customer service, online surveys, data analysis and marketing for the Internet and Intranet environments.
A provider of customer relationship management solutions for enterprise marketing automation. Based in Englewood, Colorado.
ASP of web-based customer interaction technologies that integrate with and complement traditional customer relationship management (CRM) solutions.
Developer of e-business rapid application integration and data migration software. Software runs on multiple platforms. Products are sold to multiple industries. This company was capitalized by venture capital.
Silverline Technologies provides a broad range of services, including application development, migration and maintenance, and e-business solutions.
Developer of CRM and database software for defect tracking, help desks, sales automation, customer management, contact management and call center.
Free business software directory with information on thousands of products in the areas of infrastructure, supporting operations, knowledge management, customer relationship management and communications.
Provider of consumer-to-business customer management software and services designed for customer services.
Specialty is building Web-enabled applications for eCommerce, Internet sites, Intranets and Extranets. This includes CRM, order management, human resource, conference management, accounting, supply chain and project management systems.
Provider of analytical customer relationship management (CRM) and marketing automation solutions for data mining and predictive modeling, customer interaction and campaign management, real-time personalization and reporting.
Provider of software designed to monitor customer experience with e-commerce sites. Products are sold to multiple industries. This company was capitalized by venture capital.
Provide customer relationship management and sales force automation software. Located in Bloomington, Minnesota.
Tips & Advice to help you make your decision on CRM Software
Are you looking for a good way to optimize your CRM processes? CRM, or customer relationship management, is a business strategy that is focused on building strong relationships with each individual customer. Many businesses are discovering the numerous advantages of automating the process through the utilization of CRM software.
CRM software is available from reliable providers nationwide who are ready to furnish you with software solutions for your customer relationship management. Software applications can help you stay on top of every customer and every lead, which can be greatly beneficial in remaining competitive in today's market. Customer relationship management ... more
Are you looking for a good way to optimize your CRM processes? CRM, or customer relationship management, is a business strategy that is focused on building strong relationships with each individual customer. Many businesses are discovering the numerous advantages of automating the process through the utilization of CRM software.
CRM software is available from reliable providers nationwide who are ready to furnish you with software solutions for your customer relationship management. Software applications can help you stay on top of every customer and every lead, which can be greatly beneficial in remaining competitive in today's market. Customer relationship management software applications are available for purchase or download. However many are also available in cloud-based form which allows you to enjoy all the benefits of automated CRM solutions without having to download or maintain an expensive software package.
CRM applications can help you with standard customer relationship management practices such as company and contact management, lead management, scheduling, tasks, notes, messages, opportunity management, email marketing, business intelligence and more. Many customer relationship management applications can also be integrated with applications you may already be running such as Microsoft Outlook. For more information on software-based CRM solutions visit the links to reliable providers on the left.