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Companies that offer the cable industry customer care and billing management solutions.

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Convergent Billing | DBS Satellite | Cable Billing / CSG International

The market leader in the cable/direct broadcast satellite industry. ... It is why our premier customer care and billing suite supports more cable and satellite ... From managing field technicians and financials to enhancing enterprise security to ...

Cable and Satellite Care and Billing - CSG International

CSG cable and satellite billing provides pre-integrated customer and billing management for satisfied customers. Find out more about our industry proven ACP, ...

Amdocs - Wikipedia, the free encyclopedia

Its CES (Customer Experience Solutions) span business support systems ... management of media selling, fulfillment, operations, consumer experiences ... and domains including OSS, cable and the financial services industry. ... that provides end-to-end customer care and billing for broadband, cable and satellite operators.

Amdocs Acquires DST Innovis, a Leading Provider of Customer ...

DST Innovis provides billing and customer care solutions to the largest cable ... and satellite companies transition to integrated customer management, or ICM, ...

Technology Platforms - American Support

CSG Systems continues to lead the market in US cable billing, producing more ... and customer relationship management (CRM) companies such as Oracle, ...

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IBM Sells OS/400 Billing App to CSG Systems - IT Jungle

Sep 9, 2002 ... ICMS is a billing and customer service application used by about 40 ... primarily for companies in the North American cable TV business. ... distributors and construction management application suites (DMAS and CMAS), too.

List of Subscriber Management Systems (SMS) Businesses

Information, links, articles etc. regarding subscriber management systems, sms. ... customer care and billing solutions for the convergent communications industry ... and new media; Create customer management and open billing solutions to the ... management and billing solutions for telecommunications and cable TV ...

Top Billing and Provisioning Software | 2014 Reviews of the Best ...

Billing, rating, mediation, provisioning, policy management, and customer self- care, ... billing solution for Telephone companies, wireless companies, cable .... Customer care, billing, workflow management, and automated provisioning for local ...

Billing Account Management - TM Forum

Bringing official TM Forum training courses led by industry experts to your office ... The purpose of Billing Account Management is to provide functionality necessary to establish and modify a ... CBOSS Billing and Customer Care System (CBOSSbcc), CBOSS ... Comarch Solution for Cable TV providers / MSOs , Comarch S.A..

Partners - SubscriberWise® Risk Management Solutions for the ...

Element Customer Care is a Durham, NC-based company that offers CSG billing ... the cable industry's leading Windows-based billing, subscriber management, ...

Magic Quadrant for Integrated Revenue and Customer Management ...

Nov 29, 2011 ... We rate solution suites that provide billing, customer care, rating, charging, ..... of the communications, media and cable TV/satellite industries.

IBM Smarter Planet - Billing and customer care for ...

Whether managing billing for telecommunications, wireless, cable, VoIP or any other communications services, carriers must have a billing and customer care ...

Customer Care and Billing Management in the Cable Industry

With the rising cost of cable services and options like satellite, companies are finding that top-notch cable TV customer service is essential for customer retention. And, providing that customer service with the most cost-effective and efficient options can be a challenge.

You can improve on services your company provides by either outsourcing your customer service and billing to a professional service or by providing software, training and continuing education to your staff. And cable customer care representatives can benefit from resources like the Customer Care Institute's free associate membership or The first step is to weigh the cost and quality of services of employing a staff to handle cable TV billing versus those of a professional service. The difference will likely be determined by just how big of an operation you have. cable customer service

Consider the following options for the best in customer service satisfaction:

1. Seminars for training and continuing education

2. Live chat software

3. Professional cable TV billing services

Enhance your company's cable TV customer service with an employee development program

Fortune 500 companies rely on periodic seminars and webinars for supervisors and managers, and they are a great way to provide large-group employee training. Many seminars can simply send links so you can instantly download materials to go along with presentations. That means you don't have to wait for training materials to be shipped before educating your staff.

Make cable TV customer service complete with live chat support

Live chat setup for your cable TV customer service is easy. Plus, it allows you the option to send and receive images or links to web pages for clarification, as well as the ability to send a transcript once the chat session ends. Many also offer secure data transfer abilities for the utmost in consumer and company protection.

Let the pros handle large-scale cable industry billing

If you're going to outsource your cable television billing management, look for a company who can provide itemized monthly statements whether the customer contact is made via the Internet, a phone call or a field visit. Look also for a cable TV billing systems who can maximize revenues for your business by staying on top of today's rapidly changing cable TV and satellite services.
  • Whether you do it yourself or let the pros handle customer care and billing management in the cable industry, be sure to post troubleshooting tips on your company website. It can save you tons in payroll and allow your customers to fix simple problems on their own with just one click and no wait times.

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