Top Vendors for Customer Care and Billing Management in the Cable Industry
Our integrated CRM solution communicated directly with your projects, invoices and timesheets. Learn more and begin your free 30-day trial today!
CustomerWise enables service teams to manage customer requests and gives salespeople access to marketing statistics, support requests and much more!
Get real-time business intelligence on companies, industries, and people. Access Hoover's Inc.'s comprehensive insight and analysis through an API, and gain insight about companies, industries and the people that run them. Start a trial.
Sources of spreadsheets and calculators for accounting. more »
Business directory to call accounting software. more »
Offering industry database software. more »
Business directory of software for accounting and accounting software system providers. Quickly find small business accounting software for your financial management and bookkeepin… more »
Vendors of accounts payable software and bill management solutions. Research accounts payable system providers offering small business accounts payable programs. Find account payab… more »
Get Your Business Listed
Get your business listed on this page
Reach active buyers and immediately increase your visibility
Get StartedProviders of accounts receivable software for managing payments. Review A/R software vendors offering accounts receivable software applications for small to mid-sized businesses. I… more »
Customer Care and Billing Management in the Cable Industry
You can improve on services your company provides by either outsourcing your customer service and billing to a professional service or by providing software, training and continuing education to your staff. And cable customer care representatives can benefit from resources like the Customer Care Institute's free associate membership or The first step is to weigh the cost and quality of services of employing a staff to handle cable TV billing versus those of a professional service. The difference will likely be determined by just how big of an operation you have. cable customer service
Consider the following options for the best in customer service satisfaction:
1. Seminars for training and continuing education
2. Live chat software
3. Professional cable TV billing services
Enhance your company's cable TV customer service with an employee development program
Fortune 500 companies rely on periodic seminars and webinars for supervisors and managers, and they are a great way to provide large-group employee training. Many seminars can simply send links so you can instantly download materials to go along with presentations. That means you don't have to wait for training materials to be shipped before educating your staff.Make cable TV customer service complete with live chat support
Live chat setup for your cable TV customer service is easy. Plus, it allows you the option to send and receive images or links to web pages for clarification, as well as the ability to send a transcript once the chat session ends. Many also offer secure data transfer abilities for the utmost in consumer and company protection.Let the pros handle large-scale cable industry billing
If you're going to outsource your cable television billing management, look for a company who can provide itemized monthly statements whether the customer contact is made via the Internet, a phone call or a field visit. Look also for a cable TV billing systems who can maximize revenues for your business by staying on top of today's rapidly changing cable TV and satellite services.- Whether you do it yourself or let the pros handle customer care and billing management in the cable industry, be sure to post troubleshooting tips on your company website. It can save you tons in payroll and allow your customers to fix simple problems on their own with just one click and no wait times.
-
Tips & Advice for Customer Care and Billing Management in the Cable Industry
The cable industry has received quite a blow within recent years. Advancements in satellite television have caused a decline in the number of cable subscribers. However, many businesses have found that the key in keeping their customers is providing excellent customer service. While this may sound easy enough, this is actually one of the reasons that many former customers switch to other companies or satellite television. However, the wise business is aware that making a few simple changes can make a difference. This is why so many are revamping customer care and billing management in the cable industry.
Although there are various options for improvement, two of the most common include updating software for these purposes or outsourcing it to another company. Both are viable options but the particular cable business must carefully weigh all of their options as they are significant differences in the software and even the services. Finding the right one is essential in order to achieve the maximum desired results that are achievable. In order to find out more about customer care and billing management in the cable industry, click on any of the links to the left of the page.
-
Get Multiple Quotes!
Briefly describe your project and get matched with the top vendors!
-
Related Solutions & Vendors
- Contract Management Software
- CRM Consultants
- CRM Services
- CRM Software for Printing Services
- CRM Software for the Insurance Industry
- CRM Software for the Manufacturing Industry
- CRM Software for the Real Estate Industry
- CRM Software Integration
- Customer Service Software
- Lead Management
- Mid-Market CRM Software
- Online CRM Software
- Retail Software
- Sales Software
- Sales Tracking and Reporting
