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Companies that offer the cable industry customer care and billing management solutions.

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Convergent Billing and Customer Management for Cable/Direct ...

CSG understands the cable and satellite industry like no other solutions provider. It is why our premier customer care and billing suite supports more cable and ...

Cable and Satellite Care and Billing / CSG International

Fast, easy, end-to-end configuration and management for complex service offerings and bundles ... saving you money and getting you to market faster with more relevant offerings. CSG Advanced Customer Service Representative ( ACSR).

Customer Care and Billing Management in the Cable Industry ...

How will the cable industry manage the complexity of its service and product ... ICMS) is an integrated customer care and billing solution for communications.

Consolidation of Information Needs for the Cable Industry - Teradata

How will the cable industry manage the complexity of its service and product ... ICMS) is an integrated customer care and billing solution for communications.

Amdocs - Wikipedia, the free encyclopedia

Amdocs is the market leader in Telecommunication Billing Services which ... customer management, service and resource management and service delivery. ... The company also offers outsourced customer service and data center operations. ... a vendor providing end-to-end customer care and billing for broadband, cable, ...

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Amdocs Acquires DST Innovis, a Leading Provider of Customer

DST Innovis provides billing and customer care solutions to the largest cable ... and satellite companies transition to integrated customer management, or ICM, ...

Amdocs Heritage | Customer Care & Billing

Customer Management ... Broadband, Cable & Satellite ... The development of Ensemble, the industry's first UNIX-based customer care and billing system, ... ( SBMS) win - Ensemble Customer Care & Billing (CC&B) development agreement  ...

Technology Platforms - American Support

With a 45% market share, CSG has a scalable service bureau solution that ... CSG Systems continues to lead the market in US cable billing, producing more than 53 ... and customer relationship management (CRM) companies such as Oracle, ...

GET Chooses Irdeto Customer Care and Billing Solution

The solution enables the flexible management of GET's triple-play services, including voice ... "Irdeto's new customer care and billing solution is an integral part of our ... CAGR) between 2009 and 2014 and cable will remain the largest market.

Pay TV Operators - Hansen Technologies

Hansen's end-to-end customer care and billing solution enables operators to react to ... a vast experience of serving the Pay Media market (DTH, DTT, Cable, MSO, and ... Hansen's ICC subscriber management solution has been conceived to ...

New Services in Cable Summit - TM Forum

Nov 8, 2011 ... Management World Americas 2011 will feature 3 days of interactive ... Ken has over 20 years of expertise in the cable and satellite industry where he ... and led the development of cable and satellite customer care and billing ...

IBM Smarter Planet - Billing and customer care for ...

Whether managing billing for telecommunications, wireless, cable, VoIP or any other communications services, carriers must have a billing and customer care ...

Customer Care and Billing Management in the Cable Industry


With the rising cost of cable services and options like satellite, companies are finding that top-notch cable TV customer service is essential for customer retention. And, providing that customer service with the most cost-effective and efficient options can be a challenge.

You can improve on services your company provides by either outsourcing your customer service and billing to a professional service or by providing software, training and continuing education to your staff. And cable customer care representatives can benefit from resources like the Customer Care Institute's free associate membership or The first step is to weigh the cost and quality of services of employing a staff to handle cable TV billing versus those of a professional service. The difference will likely be determined by just how big of an operation you have. cable customer service

Consider the following options for the best in customer service satisfaction:

1. Seminars for training and continuing education

2. Live chat software

3. Professional cable TV billing services

Enhance your company's cable TV customer service with an employee development program

Fortune 500 companies rely on periodic seminars and webinars for supervisors and managers, and they are a great way to provide large-group employee training. Many seminars can simply send links so you can instantly download materials to go along with presentations. That means you don't have to wait for training materials to be shipped before educating your staff.

Make cable TV customer service complete with live chat support

Live chat setup for your cable TV customer service is easy. Plus, it allows you the option to send and receive images or links to web pages for clarification, as well as the ability to send a transcript once the chat session ends. Many also offer secure data transfer abilities for the utmost in consumer and company protection.

Let the pros handle large-scale cable industry billing

If you're going to outsource your cable television billing management, look for a company who can provide itemized monthly statements whether the customer contact is made via the Internet, a phone call or a field visit. Look also for a cable TV billing systems who can maximize revenues for your business by staying on top of today's rapidly changing cable TV and satellite services.
  • Whether you do it yourself or let the pros handle customer care and billing management in the cable industry, be sure to post troubleshooting tips on your company website. It can save you tons in payroll and allow your customers to fix simple problems on their own with just one click and no wait times.