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Customer Complaint and Corrective Action Tracking Software ...

Everest customer complaint management software and corrective action tracking software from Lynk Software, Inc.

Complaint Management Software | Customer Complaint Tracking ...

TrackWise can be used as complaint management software, providing an integrated approach to complaint handling.

IQS - Software: Customer Complaint Tracking

In manufacturing, customer complaint tracking is vital in order to overcome increasing competitive pressures. Complying with consumer regulatory standards ...

Customer Complaint Management Software by Intelex

Intelex's Customer Complaint Software provides a central online location to track and manage both customer complaints and related follow up actions.

Top Complaint Management Software | 2014 Reviews of the Best ...

Freshdesk is an online complaint management system that lets you give your customers a refreshing support experience every time, everywhere: over email, ...

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i-Sight Service and Complaint Management Software - Customer ...

Complaint Management Software. Customizable, Web Based, Complaints Management Software to Manage Customer Complaints, Problems, Incidents and ...

Financial Services Customer Complaint Management Software ...

Financial Services Customer Complaint Management Software. Eliminate the errors caused by relying on Outlook e-mails, spreadsheets, and Access databases ...

Customer Complaint Management - HappyFox

With HappyFox customer complaint management software, handling cutomer complaint has never been this easy. Manage, track, solve customer issues with ...

Customer Complaints and Feedback Management Software ...

Customer complaints and feedback management software. Gain real customer insight feedback to improve customer retention and protect online reputation.

Complaint Handling and Management Software by EtQ

Complaint Handling management software manages complaint handling in compliance with FDA guidelines. It records all complaints reported by customers  ...

Customer Complaints Management Software - MasterControl

Customer Complaint Management Software Systems Automates Customer Complaints and Adverse Events Reporting to Management.

Complaints Management Software - Customer Experience ...

Respond is the leading provider of customer complaint and feedback handling software and customer experience management solutions. Respond suite allows  ...

Customer Complaints


Every business has to deal with customer complaints at some point. Unfortunately, you can’t please everyone, and, no matter how hard you may try, there will always be a customer that feels your services were lacking in some way. However, establishing a strategy for customer complaint management will help your business continually improve.

Before addressing customer service complaints, it’s important to understand the commonalities that usually transfer from one unsatisfied customer to the next. Consider the following common customer complaints:

1. Unsatisfied customers complain that the person they initially spoke with wasn’t helpful, didn’t listen or understand what they need, or didn’t understand the product or service well enough to help.

2. Some customer complaint letters or emails may mention that they feel as though no one cares that they’re unsatisfied and employees pass them from one person to the next so that no one really has to deal with them.

3. Other common customer complaints include rude employees and dissatisfaction with the product or service provided.

Provide a customer complaint form

It may seem that providing a customer complaint form is simply asking for trouble. However, if handled correctly, a customer complaint form will both help your business and help the customer to feel like someone is listening. The best way to approach this is to provide a form that is for both customer complaints and compliments. For example, in addition to requesting the customer's contact information and what product or service she used, ask, "How can we improve our services?" as well as "What did you appreciate about our services?" Also, consider providing a number of items that the customer rates on a scale of one to 10, with one being the worst and 10 the best. Examples of rated items might be kindness of employees, speed of service and/or satisfaction with product.

Use websites for online customer complaints to improve your business

With so many people accessing the internet for all of their needs these days, it's important to appeal to the technology-savvy customer. There are a number of websites available that provide consumers with an outlet to review, compliment and complain about businesses they encounter on a day-to-day basis. Additionally, many of these websites provide resources for businesses to help resolve complaints and improve their services.

Learn the best ways for addressing customer complaints

There are essential guidelines for handling customer complaints that apply to every complaint and business, regardless of their basis. For example, it's important that your customer service team handle each complaint individually, avoiding the common mistake of treating every complaint in the same manner. Also, hearing the customer out completely, and letting him know you're really listening, are important guidelines.
  • Don't be afraid to admit when you don't have the answer to a customer's complaint. Assure the customer that you will find someone to help and follow through with that promise.