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Vendors of eCRM solutions offering customer management online tools. Review online CRM companies offering online customer management software and services. Select an e-CRM solution provider that suits your business needs.

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eCRM Key Terms

Electronic customer relationship management, or eCRM, key terms are very similar to regular CRM terms. The principles are the same but the format for storing the CRM data is different.

eCRM Education and Training

If you use an online customer relationship management program to manage your business contacts, you need to have your entire staff trained in using the program. By doing so you not only find ways to make more sales, but you also make better use of the money you spend each month for the online customer management software.

Pricing and Costs for Agriculture

Many agricultural business owners are concerned about the pricing and costs for agriculture necessities. There are many costs involved with running a large farm, from equipment to feed to salaries of workers.

#1 Free Online CRM for Small Business: Customer Relationship ...

#1 Online Small Business CRM. Have trouble managing your contacts? Tasks falling through the cracks? Need insight into your sales pipeline? Want to be more ...

Capsule CRM

The easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, ...

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Small Business Online CRM - Simple Contact Management ...

OnePage is simple online CRM software for small business. Simplify sales! Free 30-day trial.

CRM Software & Online Customer Relationship Management ...

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

What is CRM, Online CRM Software - Zoho CRM

An acronym for Customer Relationship Management, CRM is a term originally defined and designed to improve customer service. Today it almost relates to an  ...

Watch CRM Demo Videos - Zoho CRM

The Zoho CRM online demos equip business professionals with a full suite of marketing, sales and business solutions within an easy-to-use interface, thus ...

Office 365 plus Microsoft Dynamics CRM Online

Microsoft Dynamics CRM, online or offline, combined with Office 365, empowers your teams to engage more effectively with your customers.

Microsoft Dynamics CRM - Customer Relationship Management

Office 365 + CRM Online. Buy Take a guided tour. Discover customer success stories. See how these companies are advancing with Microsoft Dynamics CRM  ...

CRM Online Cloud for Sales and Marketing - Commence CRM

Commence offers top rated Online CRM Software for Mid-Market and Small Enterprises (SME). Offers additional Web CRM Software solutions as a Contact ...

Making the Most of eCRM


No matter which eCRM program you choose for your business, you aren't making the most of eCRM if you aren’t using all the services offered by your provider. Training should be part of your online customer management software program.

If you haven’t fully implemented the online CRM tool, be sure to use everything that is available to you as part of your fee and make sure everyone with access to the eCRM has the proper training. Making the most of eCRM also means developing a plan to use it. In order to do that you need to:

1. Devise an action plan to put the full services of the online customer management system into operation.

2. Monitor the eCRM regularly to gather the data you need for your business.

3. Analyze the eCRM services periodically to make sure you are getting the data you need specifically for your business.

Hire eCRM consultants to help you make the most of the program

Let online customer service experts help you set up your program. They can also train your staff. In some cases the host of your online CRM service may provide these services. Make sure you take advantage of this if they do.

Gain knowledge of e-CRM principles

Apply this knowledge to your particular business. No matter what online CRM program you use, if you're still not getting sales, something is not right. Learn what it takes to make the sales you need.

Be ready to use innovative new ideas with your online CRM program

Gather ideas of what is working for other companies. Try it for your business. If it doesn't work, keep looking. If it does, continue to fine-tune your program to make it work successfully for you.
  • If your eCRM online program allows you to create multiple databases, use the eCRM to manage other files in addition to sales. For example, you can use it to manage accounts receivable as well as accounts payable. With a detailed database function, you can track any vendor you buy goods or services from.