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Do you operate a busy call center or customer service hot line? Do you need a more cost-effective way to run your interactive voice response (IVR) system? Off-site IVR hosting just might be the answer.
IVR is the program that allows the computer to answer and route calls to the appropriate department and service agent. Some programs can even answer simple customer questions like balance and recent payment information. Such programs save a significant amount of money for companies by not requiring employees to answer the high volume of calls. However, such programs do require a lot of server space to operate.
Hiring an outside company to host your IVR system might make sense for your company. Such a move will save money on computer equipment as well as the personnel and energy to keep them running. Off-site hosting is secure and frees up your office space and personnel for other projects.
When looking for a IVR hosting, it's important to compare the products and services offered by several different companies. Business.com understands this and offers a large selection of computer service companies. Visit the links on the left to learn more about the products and services they offer.
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