Purchasing resources for Help Desks


Providers of help desk software and IT troubleshooting applications. Directory of technical support vendors and resources for computer-related problems.

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Productivity Associates Inc, (PAI)

PAI is a US-based, professional outsourced service provider specializing in customized Help Desk support and Call Center services.

http://www.gotopai.com/uncategorized/help_desk_outsourcing
Computer Desks

Manufacturers, distributors, and sellers of computer desks.

www.business.com/office-equipment-and-supplies/computer-desks/
Office Desks

Quickly find providers of office desks. Browse office desk furniture vendors selling executive desks and reception desks. Review vendors offering a corner office desk, office computer desk and other office desk models for business use.

www.business.com/office-equipment-and-supplies/office-desks/
Ergonomic Desks

Manufacturers and providers of ergonomic desks and workstations.

www.business.com/office-equipment-and-supplies/ergonomic-desks/
Reception Desks

Manufacturers and suppliers of Reception Desks. Browse a directory of resources and information related to reception desk furniture. Find the right reception tables to fit your business needs.

www.business.com/office-equipment-and-supplies/reception-desks/
Web-Based Help Desks

Providers of services and expertise for a web-based help desk.

www.business.com/technology/web-based-help-desks/
Inbound Call Centers

Providers of inbound call center software and inbound call center services. Hire one of these companies to improve customer service capabilities.

www.business.com/sales-and-marketing/inbound-call-centers/
All-in-One Printer

Directory of all-in-one printer office machines for businesses that need to fax, copy, print, and scan documents with an MFP.

www.business.com/technology/all-in-one-printer/
Office All-in-Ones

Source: /technology/all-in-one-printer/

Every business, no matter the size, needs the basics of an office all-in-one: a fax machine, copier, printer and scanner. Why spend thousands to buy stand-alones separately when you can get the complete package in one device? Office all-in-ones, also known as multi-function machines, are great for home office use and small businesses alike. Read More »

Cloud Computing

Source: /technology/cloud-computing/

If you're considering cloud computing for your business, you'll be in company with many firms that are using this technology. Cloud computing, which provides service as a software, enables users to get into applications that are in the server cloud. Read More »

Using a Web-based Customer Help Desk


Do you have a customer help desk for your Web site? And if so, are you using it to your fullest advantage? Does it handle your customers' online queries and problems while you're out of the office? Does it help your employees in serving your customers? Here are the top three ways to best utilize Web-based customer help desks:
  1. Track help desk tickets for quick response.
  2. Offer FAQs (frequently asked questions).
  3. Provide your customers with interactive self-service options.

Go for customer support automation

Customers get easily frustrated when they must wait for answers about a product or service problem, mistake, or mishap. This is especially true for an online consumer, who wants an answer as immediately as he can access your website.

Customization is key

Your online help desk solution should be customized to your business - from appearance to language options. Don't forget the now-standard FAQ link for your site for immediate answers to the most common queries.

Help your employees help your customers

Does your help desk help your employees serve your customers to the best of their abilities? If not, look at new solution to add to your existing help desk services – or consider switching providers.

Reap financial benefits

A help desk means saving and earning money, if you're using the help desk to its full potential 24/7. Today's "I want it now" online consumer is not going to wait. They want answers immediately, not just Monday through Friday from 9 to 5.

For medium-sized businesses

Some providers offer higher-end solutions for the largest small biz – or the medium-sized biz, so check these out.
  • Find the Right Fit: Many help desk solutions are designed to grow with your company, which is great for a small biz.
  • Think flexibility: The best help desk software allows you to select from different licensing levels, fee schedules, and appearance – all based on your company's needs.
  • Try it for free: Most help desk providers allow you a free trial before you commit to their program – take advantage of this so you know ahead of time what you're getting.
  • Support: Make sure the provider you use has a reputable support system in place in the event of a problem with their service.
  • All in one: Most customer help desk providers also offer call center handling, so check that out.