As a popular way of providing online live help, PHP live support software runs on the web host's computer using a program or script that gets written using PHP, a server-based computer scripting language. When running, PHP live chat lets you or your staff chat in real time with customers. You can answer their questions about products or how to use your website.
You need the following to use PHP live help software:
1. A web host that supports PHP;
2. Staff with the time and knowledge to interact via chat with customers and answer their questions;
3. And a host that supports MySql databases to run some PHP live help applications.
Opt for hosted PHP live support as your easiest choiceThis option is often the most expensive as there is likely to be a monthly fee. Choose this method if you are inexperienced at installing server-based software or just don't want to bother with having to take care of the technical details. You may find a web host that includes this as part of its offerings.
Choose server-based PHP live help software if you are experienced with server softwareBecause this software is powered by PHP, live support applications require a server that runs PHP scripts. Check with your web host if you are not sure. Most web hosts, even those with budget level hosting plans, have this feature. If your plan doesn't offer PHP, you may be able to upgrade to a plan that does without switching hosts.
Obtain PHP live help scripts from sites that sell and review many choicesChoose this option if you have the expertise and want to quickly evaluate several options. Determine which features are important to you and find the best choice after comparing different scripts.
Download open source PHP live help softwareChoose this option if you are looking for free PHP live help software. Not all open source software is free, but it is more likely to be. Open source software also allows you to modify the program if you know how to do so.
- You don't have to provide 24-hour support if you opt to have online support via PHP. Live helper staff people are often online to assist web visitors only during regular business hours.