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A Guide to Business VoIP Service


More and more businesses are turning to VoIP service to run their everyday business operations. VoIP, or Voice over Internet Protocol, utilizes a Broadband internet connection to allow employees to make and receive phone calls. There are a number of reasons why businesses are turning to VoIP service. Companies are able to take advantage of cost-effective telephony systems that are relatively easy to install and manage. Business VoIP services are ideal for multiple companies and businesses that operate online. Finally, businesses can take advantage of the scalable and flexible nature of VoIP service.

Types of Business VoIP Service

Hosted VoIP:
Hosted VoIP service is based on a network, and is suited for smaller companies or businesses that don’t want to invest in a dedicated server and equipment. Hosted VoIP service is operated through a server hosted by the provider, rather than placing additional equipment at the customer’s location. Usually, the only equipment that the customer needs to invest in to use hosted VoIP service is IP-enabled telephones.

IP PBX:
IP PBX services have grown as an attractive option for many business owners. An IP PBX service provides calls over IP data networks and allows businesses to utilize the Internet to make and receive calls. Connection to the Internet is vital; many companies are relying on web connectivity in order to run their businesses. With an IP PBX service, businesses must purchase the equipment needed to handle the VoIP phone system. Therefore, IP PBX services are commonly utilized by mid-sized to larger companies that are able to handle the required investment and maintenance costs.

Tips for Purchasing Business VoIP Service

Requirements:
In order for businesses to utilize a VoIP service, they must possess a high speed Internet connection. Different types of internet connections can be used, ranging from DSL, cabl,e to T1 internet.  However, businesses should consider their employee size and internet usage when choosing a provider. In addition, different types of business VoIP service will require auxiliary equipment to maintain the system.  In order to use certain business VoIP services, companies need to invest in VoIP-enabled phones, routers, and specific servers.

Features:
Businesses that are investing in VoIP services typically look for a variety of benefits from the provider. Some of the basic features that are standard with business VoIP service plans include calling features such as call conference, forwarding, and transfer. Voicemail and auto-attendant features are also important components of a business VoIP service. Finally, businesses also look for advanced features such as cell phone integration and soft phone support to supplement their business operations.

Provider:
There are a number of different providers that offer business VoIP service. When choosing a provider, customers should consider certain factors. Many providers offer scalability and flexibility, with the ability to set up additional lines and extension numbers as your business adds more users. Business VoIP service providers can also offer mobility, with phone systems that can be used from virtually anywhere.  Finally, providers should offer reliable service, with constant technical and customer support.

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