Top Vendors for CTI Services
Get high speed broadband internet, Ethernet, business phone and digital cable from Comcast Business. Leverage Comcast's nationwide network and 24/7 customer support for business- service. Build a bundle for your business today.
Supports up to 24 users & 8 lines. Simplify your communications today!
"8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. Our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. "
Most Reliable and High Quality Business System. Highest Rated and Most Recommeded
AT&T SynJ Cordless Phone System. Work wherever your work is.
Hosted & On Site Phone Systems. Cost Saving, feature rich. No Contract, Quick Set Up Reliable.
Directory of domestic and international cell and satellite phone rentals for business use. Vendors offer daily, weekly or monthly plans. more »
Directory of cell phone dealers offering business cell plans and cell phone services. Review vendors offering short term cell phone plans, prepaid cell phone plans, and various sma… more »
Suppliers of GPS cell phones and satellite cell phones for sale or rent. Research satellite cell phone providers offering both new and used satellite phones. Select GPS satellite p… more »
Vendors of international cell phone service. Companies that sell or rent prepaid and satellite mobile phones to business travelers outside of the United States. more »
Providers of international mobile phone rental services for travellers or business people. Review our business listings for links to several suppliers of international cell phone r… more »
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CTI Services Key Terms
Automatic Number Identification (ANI)
Automatic Number Identification (ANI) refers to the ability to identify the telephone number of an incoming call. In the context of CTI services, ANI refers to the capability of an application to display this number on the computer screen.Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is a CTI service that allows a user to access a database with a telephone. The user may input information with their voice by using speech recognition technology or by manually pressing keys on a touch-tone telephone.Predictive dialer
A predictive dialer automatically places outbound calls before a customer service representative is available to handle the call. This type of CTI service uses statistical modeling to predict when the call will be answered in order to increase agent productivity.Automatic Call Distributor (ACD)
An Automatic Call Distributor (ACD) is an automated system that distributes incoming calls to a group of customer service representatives. It is a common part of a CTI system.Click-to-call
A click-to-call CTI function allows a customer service agent to make a call by clicking a button with their mouse. This function provides greater speed and accuracy when making a call.Call forcing
In a CTI context, call forcing delivers a call to an available agent. It typically notifies the agent of the incoming call by providing a beep tone. Call forcing is a standard feature for most ACDs.-
Tips & Advice for CTI Services
Many businesses rely on computer telephony integration, simply called CTI services. This may be especially so for the company based on a call center. These services will be crucial to the day-to-day operations of business. However, there are a variety of companies that may offer these services. Although more variety can lead to more choices and a little bit of competition, it can still make it quite difficult for the business to choose the best option. Let's face it, an unreliable CTI service can be not only detrimental to business, but to profits as well.
Luckily, there are a few resources that businesses have to turn to when it comes to these kinds of needs. Business.com offers a wealth of information for the business in need of CTI services and almost any other kind of services. Here they can find inside industry news, be matched with an appropriate service and learn about the options that they may have available. In order to make the best possible business decisions, simply take a moment to click on any of the helpful links located to the left of the page.
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