Purchasing Resources for CTI Services

AMCAT Software

CTI based MediaLynx integrates predictive dialing, voice, e-mail, Web, VoIP and video in a Call Center CTI multimedia software package.

http://www.amcat.com

Amdev Communications

Supplier new and reconditioned systems such as: voice mail, Computer Telephony CTI, IVR Systems, parts and support.

http://www.amdevcomm.com/

Artuv Communications and Software, Ltd.

Developer and supplier of CTI and PBX link/TSAPI based solutions, Outbound call systems and a range of dialing applications.

http://www.artuv.com/

Astute

Solutions provider of e-customer relationship management, computer telephony (CTI) and Internet systems.

http://www.AstuteSolutions.com/

Brooktrout Technology

Manufacturer of remote access servers and developer of server software. Software runs on Windows NT and NetWare. Products are sold to the telecommunications industry. This company was capitalized by private investment.

http://www.brooktrout.com

Catalyst Telecom

Offer customized computer telephony integration systems and business telephone solutions.

http://www.catalysttelecom.com/

Chrysalis Software

Specializes in the development of customized Interactive Voice Response (IVR) solutions. Also provides packaged CTI solutions such as screen pops, host and database integration, and desktop automation tools for the agent and supervisor that serve to op

http://www.chrysalis.net/

Clearwave Communications

Provider of telecommunications software and hardware specializing in computer telephony integration (CTI) systems.

http://www.clearwave.com/

Computer Talk Technology

A call center solutions company specializing in Automatic Call Distributors (ACD) and Interactive Voice Response (IVR).

http://www.computer-talk.com/

Computer Telephony Internet Integration

Offers Telcos, Cellcos, ISPs and Portals a suite of messaging services on one platform. One mailbox for email, voice, fax and video.

http://www.cti2.com/

ComTek International

Services in the design, development, implementation, and support of distributed CTI and voice response systems software.

http://www.comtek-intl.com/

Cothern Computer Systems, Inc.

Developer of computer telephony integration software and provider of systems analysis, conversion, consulting and integration services. CallPro(R) allows integration of IBM CallPath with the user's applications. It features intelligent answering, call r

http://www.ccslink.com/

CTI Developer

Provider of computer telephony (CTI) and interactive voice response (IVR) development suites and platforms for medium and large call volume counts.

http://www.ctideveloper.com/

DataVox

Develops and installs CTI software products to enhanse Lucent Comdial, Panasonic and Ericsson telephone systems. Based in Houston, Texas.

http://www.datavox.net/

Dialpro Northwest, Inc.

Implements and supports customer designed Voice Processing and Computer Telephony Integration solutions in the Pacific Northwest.

http://www.dialpronw.com/

Dictronics, Inc.

Provider of design and consulting services specializing in telephone, voice mail, automated attendant and voice response systems. The company is also a distributor of copiers, facsimile, dictation and word processing equipment. Services are provided to

http://www.dictronics.com/

e-cerv

Provider of web-telephony communications solutions that let any size business create a virtual call center and corporate voice portal.

http://www.e-cerv.com/

Electech

Develops, manufacturs and markets digital audio products including the Archivist Voice Logging Recorder. Based in Taipei, Taiwan with branch offices in the United States and China.

http://www.eletech.com/

eShare Technologies, Inc.

Provides solutions for organizations that rely on telephone and Internet contact for prospecting, scheduling service, answering questions, and offering customer service or processing collections transactions.

http://www.melita.com/

EveryWare

Developer and deployer of computer telephony systems and services.

http://www.everyware.net/

Genesys Corporation

Provides interaction management solutions for the enterprise contact center, e-businesses, and service providers, to seamlessly manage interactions with their customers across all communications media; phone, e-mail, and the web.

http://www.genesyslab.com

Intelis

Atlanta-based software development company that develops CTI applications for use with telephone switching installations. Provides support for call routing, enhanced call processing, card call processing, fraud protection, and call billing.

http://www.intelis-inc.com/

Inter-Tel

Offers CTI technology to companies through software applications such as desktop telephony and automatic call distribution. Also have a solutions group to customize existing software or create unique applications.

http://www.inter-tel.com/index.html

IntraNext Systems

Services include Voice-and-Data, Interactive Voice Response (IVR) integration, and web-based applications. Based in Denver, Colorado.

http://www.intranextsys.com/

IP5 Corporation

Software company headquartered in Montreal, Canada that develops software telephony systems for call centers without the need of PBX or other telephony hardware except for the DIALOGIC telephony interface cards.

http://www.ip5.com/

iVoice.com, Inc.

Developer of interactive voice response application generation software. Manufacturer of voice processing systems. Products are used to allow information in PC databases to be accessed via standard touch telephone.

http://www.ivoice.com/

Java (TM) Telephony API

Defines the access to one or more of the following areas of functionality: Call Control, Telephone Physical Device Control, Media Services for Telephony, and Administrative Services for Telephony.

http://java.sun.com/products/jtapi/

JGB Systems

Specialises in Customer Contact Strategy Technology, including CRM, E-Commerce & Call Center.

http://www.jgbsystems.dial.pipex.com/

Maxxar Corporation

A full service provider of computer telephony integration solutions, including interactive voice response systems, inter/intranet electronic commerce applications, and call center telephony integration.

http://www.maxxar.com/

Music Telecom

Provider of voice and data solutions for CTI with a focus on call logging and call centers.

http://www.musictelecom.nl/

Music Telecom, Inc.

Manufacturer of voice mail auto attendant hardware including audio processing boards, speech/voice synthesizers, voice digitizers, voice recognition systems, FAX equipment and teleconferencing systems. Products are sold to the telecommunications industry

http://www.musictelecom.com/

Natural MicroSystems

Designs, develops and supplies network-quality hardware and software components and provides design and customization services.

http://www.naturalmicrosystems.com/

Noble Systems Corporation

Developer of the Automated Telephone Organization Management System (ATOMS),a turn-key computer telephony integration solution, offering innovations in predictive dialing and call blending.

http://www.noblesys.com/

Oki - CTI

Design Computer Telephony Integration solution - a fully integrated system composed of hardware, middle-ware, software applications, development tools, and system-management tools using a uniform and open architecture based on the latest open technology.

http://www.oki.co.jp/OKI/Cng/CTI/English/index_e.htm

Periphonics Corp.

Developer and manufacturer of products for computer telephony integration and for telecom enhanced network services using technologies such as interactive voice response, voice recognition, messaging, fax and web browsers. Developer of graphical administ

http://www.peri.com

PIKA Technologies Inc.

Designs, manufactures, and markets Computer Telephony (CT) products.

http://www.pikatech.com/

Radiation Monitoring Devices, Inc.

Manufacturer of radiation detection equipment. Company also manufactures Inspector(tm) lead measuring equipment. Inspector(tm) comes with software to download information for analysis. Software runs on IBM compatibles. Products are sold to the nuclear

http://www.rmdinc.com/

Science Dynamics

Focus on providing Computer Telephony Integration (CTI) to the Regional Bell Operating Companies (RBOC's) and large independent telephone operating companies, such as GTE, Sprint and Citizens Data Network Companies and Telephone Service Distributors.

http://scidyn.com/

Servion Global Solutions

Offers solutions across eight segments of the CIM industry including technology consulting, Contact Center intelligence and reports and more.

http://www.servion.com/

Sonant

Supplier of contact center automation systems. Its flagship product, eCenter, is a fully integrated contact center automation system that automatic call distribution (ACD), computer telephony (CTI), electronic payment processing, and interactive voice res

http://www.sonant.com/

SynreVoice Technologies Inc.

Specializes in providing computer/ telephone integration (CTI) and automated voice processing systems. Offers both packaged products and customized solutions based on Dialogic’s computer telephony platform and company developed software.

http://www.synrevoice.com/

Talking Technology, Inc.

Solution provider for computer telephony packages, computer telephony voice cards and developer toolkits.

http://www.tti.net/

Telekom Technology

Provider of computer telephony integration (CTI) products that log and display real-time call information on incoming and outgoing call traffic.

http://telekom-usa.com/

Telrad Networks

Solution provider of telecommunications services, including networking, voice mail, CTI and call centers.

http://www.telrad.com/

The DPL Group

Technology-based company with divisions in electrical engineering, telemetry, wireless solutions and remote monitoring.

http://www.dpl.ca/

U.S. InfoTel

Specializes in inbound caller ID screen pops, help desk customer support, outbound prospecting using predictive dialing, business to business power dialing, interactive voice response (IVR) and Broadcast faxing.

http://www.usinfotel.com/

Vodavi Communications

Manufacturer of telecommunications products, including telephone systems, voice mail systems and computer telephone integration (CTI) products.

http://www.vodavi.com

Way2call Communications

Provider of client-based computer telephony integration (CTI) and voice over Internet protocol (VoIP) solutions.

http://www.way2call.com/

Xantel Corporation

Developer of software solutions for call centers, help desks and customer service centers. The primary product is Xantel Connex(tm), which includes standalone features for remote agents (VirtualAgent) and web-based call centers (WebClick).

http://www.xantel.com/