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Providers of computer telephony integration hardware, software, and systems. Review listings to find links to vendors that specialize CTI development and programming solutions for call centers.

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CTI Services

Computer telephony integration (CTI) is a technology that marries the computer with the telephone in a call center. Thanks to CTI call center software solutions, a customer history pop-up screen appears on an employee’s computer as soon as a customer call comes in, giving the employee complete insight into the customer’s history and data.

Working With CTI Services

As a product of the emergence of digital and VoIP communications, Computer Telephony Integration (CTI) offers a lot to businesses, especially those operating an inbound or outbound call center environment. New solutions based on computer telephony integration are coming to the market continually, and innovative companies compete to offer more for audio and video outreach with powerful CTI development tools.

CTI Services News and Trends

CTI or computer telephony integration represents the synergy between different telecom tools, specifically the use of computerized and digital resources applied to "old-school" telephone technology. CTI enhances businesses in various ways with efficient voice mail systems and much more.

Computer telephony integration - Wikipedia, the free encyclopedia

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a ...

What is CTI - SearchNetworking - TechTarget

CTI (computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in ...

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Cisco Computer Telephony Integration Option - Products & Services ...

The Cisco Computer Telephony Integration (CTI) Option enables Cisco Unified Intelligent Contact Management (ICM) Enterprise and Cisco Unified Contact ...

What is Computer Telephony Integration? - Askozia

CTI stands for Computer Telephony Integration, or generally used for systems which allow you to control your phone with your computer.

CTI | Computer Telephony Integration | Screen Pop | Five9

CTI screen pop from Five9 increases agent productivity and customer satisfaction by delivering timely, valuable customer data with every interaction.

What is CTI? - A Word Definition From the Webopedia Computer ...

This page describes the term CTI and lists other pages on the Web where you can find additional information.

Computer Telephony Integration - ManageEngine SupportCenter Plus

Computer Telephony Integration (CTI) plays a vital role in supporting your customers. It is identified as the technology of linking of computers and telecom ...

CTI Connect Software - A Computer Telephony Integration ...

Computer Telephony Integration. The Industry's Leading CTI Software. Enghouse Interactive CTI Connect (formerly Syntellect CT Connectâ„¢) is a ...

What is Computer Telephony Integration (CTI)? - Definition from ...

Computer telephony integration (CTI) is a set of technologies for integrating and managing computers and telephone systems. In other words, it is the use of ...

CTI Services Key Terms


CTI services refer to the interaction of computers and telephones, such as screen population applications. Data from telephone systems is used to retrieve information from a database, which then populates a screen in a customer service application. This allows the customer service representative to access a customer's information before speaking with him or her. The definition of CTI also includes the integration of computers with additional customer contact channels, such as email, fax and the Internet.

Automatic Number Identification (ANI)

Automatic Number Identification (ANI) refers to the ability to identify the telephone number of an incoming call. In the context of CTI services, ANI refers to the capability of an application to display this number on the computer screen.

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is a CTI service that allows a user to access a database with a telephone. The user may input information with their voice by using speech recognition technology or by manually pressing keys on a touch-tone telephone.

Predictive dialer

A predictive dialer automatically places outbound calls before a customer service representative is available to handle the call. This type of CTI service uses statistical modeling to predict when the call will be answered in order to increase agent productivity.

Automatic Call Distributor (ACD)

An Automatic Call Distributor (ACD) is an automated system that distributes incoming calls to a group of customer service representatives. It is a common part of a CTI system.

Click-to-call

A click-to-call CTI function allows a customer service agent to make a call by clicking a button with their mouse. This function provides greater speed and accuracy when making a call.

Call forcing

In a CTI context, call forcing delivers a call to an available agent. It typically notifies the agent of the incoming call by providing a beep tone. Call forcing is a standard feature for most ACDs.

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