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A Guide to IP PBX

An IP PBX system is a telephone system commonly utilized by businesses, designed to deliver voice and video communications to others through an IP enabled network. IP PBX systems are mainly utilized through software, which is provided by the service provider. IP PBX systems supplement the conventional PBX service with VoIP service. A traditional PBX system can manage functions such as call switching, and sending callers to the correct extension.  However, for telephone systems that have been enabled with VoIP, an IP PBX can perform additional functions as well as those of a PBX system.

Benefits of IP PBX

Companies looking for an IP telephony system should consider integrating an IP PBX system. There are a number of benefits that IP PBX systems can confer on companies. One advantage is that IP PBX systems are ideal for mid-sized to large companies looking for a system capable of supporting multiple users. IP PBX systems are scalable and flexible, as customers are given the ability to add users, lines, and extension numbers as their company expands.

One of the reasons why companies are utilizing IP PBX systems is to take advantage of the number of features available. IP PBX systems allow users of the network to use basic calling functions, such as call transfer, forwarding, and caller identification. However, an IP PBX system allows for more than just simple calling features. Some of these features include allowing employees to access features through their cell phone, or to answer voice mail through the web. More advanced IP PBX systems can allow businesses to integrate their systems with customer relationship management programs, as well as advanced user interface access. With the plethora of features enabled by IP PBX systems, companies are able to facilitate their business operations. 

Tips for Purchasing IP PBX

When purchasing an IP PBX system, there are a number of factors that companies should consider:

Size and Usage:
Depending on the size of the company, there are a number of different IP PBX plans available. Some services are suited for smaller companies, whereas others may be designed to support hundreds of users. When choosing an IP PBX solution, companies should take into account the number of users that need to be placed in the system.

Price:
Nowadays, many companies have been turning towards IP PBX systems because of the benefits of affordability. Traditionally, only larger companies have been able to make the investment that IP PBX systems require. But as providers are able to develop more affordable solutions, the cost of integrating an IP PBX system has gone down.

Provider:
There are a number of providers that offer IP PBX services, for small and large companies. However, when choosing a provider, customers need to ensure the reliability and the security of the service. IP PBX systems are mainly implemented through software. Like any product, software needs time to develop into a reliable solution. Therefore, companies looking to implement IP PBX systems should choose a provider with experience and a well-reviewed service.