Making the Most of Local Exchange Carriers

Choose a local exchange carrier to save money and get state of the art service
By B. Lumadue Making the most of local exchange carriers means saving money on telecom expenses and getting the services your business needs. Choosing a carrier can seem overwhelming, since there are many choices among local exchange carriers.
 

Local exchange carriers may be either Competitive Local Exchange Carriers (CLEC) or Incumbent Local Exchange Carriers (ILEC). CLEC companies have existed since the Telecommunications Act of 1996, which deregulated phone service. ILEC companies are the carriers that were in place before deregulation. In addition to standard telecom providers, other carriers like cable and satellite providers may also offer local exchange service. To choose among local telephone carriers:

1. Evaluate small and large providers for local phone service;

2. Look at alternatives to standard telecommunications technologies;

3. Hire a consultant to get expert guidance on choosing a provider.

Compare local phone service providers

Get information from all the service providers in your area before making a choice. Compare services and rates among small and large providers.
Try: Check your state utility commission to find out what providers operate in your area. The National Association of Regulatory Utility Commissions provides a map with links to the Public Utility Commission for each state. The Federal Communications Commission also offers a list of telecommunications providers.

Check out large providers that act as local phone carriers

Most large telecom providers offer local exchange services. Often they provide advanced technologies for phone service, like fiber optic and other high-speed services.
Try: Verizon is a national provider that features fiber optic, DSL and other high-speed offerings in some areas. Paetec is a nationwide exchange provider that offers voice and data as well as software and equipment. Cavalier Telephone is a large carrier with network coverage in many parts of the United States.

Look at technology alternatives in local exchange telephone carriers

Many local and national providers offer alternatives to traditional telephone service, like cable or satellite offerings. Services can usually be bundled to save money and consolidate bills.
Try: Globalstar offers satellite services, including data, voice and additional features like voice mail. Comcast offers cable service throughout the United States. Features include television, phone and Internet.

Hire a consultant to help choose a local telephone service provider

A telecommunications consultant can assist with analyzing current services and evaluating local exchange providers. Consultants are experienced with dealing with telecom providers and familiar with the services available. They will assist with choosing solutions to save money on local and long distance service. They can also provide guidance on purchasing and implementing equipment and software to manage your phone system.
Try: STC Consultants is made up of experienced, independent telecommunications experts offering voice and data consulting services to businesses. TechCaliber Consulting provides expertise and guidance on telecom upgrades and implementations.

• Evaluate your business' needs and preferences when choosing among local carriers. Small providers may not offer the most high-tech services, but often provide excellent customer service and account management.