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VoIP buying guide for small business | PCWorld

Aug 14, 2012 ... You need an IP-based private branch exchange—a VoIP-friendly version of the PBX phone systems that many offices use—to route your calls ...

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A Guide to VoIP Business Phone Systems


One of the main components of every office around the world is a phone system. A business phone system connects phones within a company and allows for various features such as forwarding, conferencing calling, and call metering. The range of business phone systems depends on the number of users, and is capable of supporting a few employees to hundreds of users within a company.  Nowadays, more companies are relying on VoIP business phone systems for their telephone needs. These phone systems function over the Internet, and allow users to access a variety of features beyond the traditional calling functions.

Types of VoIP Business Phone Systems

Hosted VoIP Phone System:
In a hosted VoIP phone system, the provider enables communication services using the customer’s IP-enabled network. These systems are designed for small companies or growing businesses that lack the funds to invest in dedicated server and equipment. Rather than placing auxiliary equipment and servers at the customer’s location, hosted VoIP phone systems use equipment that is rented by the provider.

PBX Phone System:
A private branch exchange (PBX) is a private phone system that is used by business organizations. Medium and large businesses tend to rely on PBX phone systems, as it allows users to share numbers that can connect to lines outside the system. One of the benefits of PBX systems is that it allows customers to reach employees within a business through extension numbers, rather than relying on an individual phone number.

IP PBX Phone System:
For many business owners, IP PBX phone systems are a viable option. Considered an upgrade from traditional PBX systems, an IP PBX phone system allows companies to use their IP-enabled networks to place and make phone calls. Providers set up IP PBX phone systems through software, which implements a phone system supplemented with VoIP. IP PBX phone systems are ideal for mid-sized to larger companies who are looking to implement a flexible and scalable system.

Tips for Purchasing a VoIP Business Phone System

Not all businesses will benefit from a VoIP business phone system. To determine whether your business needs a VoIP phone system, consider the following factors:

Users:
VoIP business phone systems are able to handle calls to multiple numbers and extensions. If a company possesses multiple users, then a VoIP business phone service may be a viable option. This phone system will connect users together, facilitating the calling process. 

Multiple Locations:
If the business possesses multiple locations throughout the country or even the world, a VoIP-enabled network will allow them to easily access each other. Pre-existing networks are able to integrate VoIP networks, allowing companies to easily switch phone systems. 

Cost:
When choosing a VoIP business phone system, one of the most important factors to consider is the costs. Companies may have to pay an initial set-up fee, training and maintenance costs when setting up their service. However, there are a number of affordable options available to businesses. Many VoIP providers offer bundle packages that combine broadband connection, phone systems, and cable networks.