Traditional business phone systems operate conventional phone hardware over landlines. Newer systems utilize Voice over Internet Protocol (VoIP), in which calls are made over the internet. Today's VoIP systems offer many advantages over traditional lines. For example, you can use a phone, PC, or mobile device to make calls inexpensively using the World Wide Web.
If your PBX business phone system is nearing the end of its lifecycle, if your business is moving locations, or if you need to save money, then it may be time for a change. Here are 10 reasons that it may be time to cut the cord on your landline system.
1. Installation of VoIP service is fast, easy, and DIY-ready.
Many hosted VoIP systems are simple enough that you can install them yourself easily. Phones arrive pre-configured by your VoIP provider, and some systems even let employees use their own smart phones to take business calls through the company VoIP system.
2. With hosted VoIP service, feature and firmware updates can be done automatically.
If your VoIP provider adds new features, you can take advantage of them right away without having to deal with phone hardware and wiring.
3. Scaling a VoIP system up or down is very simple.
Businesses used to have to order extra phone lines from their landline provider up front, or be faced with spending serious money to add additional lines later. VoIP systems can be scaled up or down quickly and easily, often by using an intuitive web interface. New employees won't have to wait for their extension to be set up.
4. Integrating voice data with other data can improve productivity.
VoIP systems integrate your phone service with other communication services, like instant messaging, speech recognition, video conferencing and voice conferencing across multiple hardware devices. Calls are less likely to be missed, and when they are, call recipients can be notified through multiple channels.
5. You can still handle old school tasks -- like faxing -- without having to own the equipment.
Even in the second decade of the 21st century, most businesses occasionally need to send or receive faxes. With VoIP business phone systems, this can be done without having to purchase a fax machine.
6. VoIP systems are rich in great features.
Features that you may have had to pay dearly for with your old PBX system often come standard on VoIP systems. VoIP systems also can include features you simply couldn't get with standard phone systems, including call reports, activity reports, and even CRM software integration.
7. You'll save money ... sometimes significant amounts of money.
Over the first three years of service, you can expect to save around 27% on your overall phone costs when you use a hosted VoIP system.
8. A VoIP business phone system is location independent.
With a VoIP system, you can place extensions all over the world and get terrific international calling rates. If your business has a dispersed workforce, VoIP is definitely the way to go.
9. Redundancy features are baked in.
With landline systems, when phone lines get knocked down by storms, or when a cable is cut, you're out of luck. VoIP systems can be rerouted quickly and easily so that you keep missed calls to a minimum.
10. Maintenance is handled by the VoIP provider off-site.
Where you used to have a phone repair technician come to your business to perform maintenance or repairs on your phone system, VoIP business phone systems are maintained off-site. When done correctly, maintenance and upgrades will not cost you in down time.
VoIP business phone systems are well worth your consideration if you need to cut costs or replace an aging office phone system. They also offer features that you might soon find to be indispensible.
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