Assertiveness is a necessary trait for anyone in business, especially those in sales or management. Assertiveness is the ability to stand up for oneself and communicate with others without being aggressive or pushy. It's something that can be learned and improved upon with training and practice. There are many tools available for business leaders to help employees gain assertiveness, including seminars and company training sessions.
Testing is the first step to cover when seeking assertiveness training. It can show the areas where people need help and determine how assertive there are. Testing can be done by professionals, but there are also many online tests offered. Tests measure how people communicate, respond to conflict and influence and deal with criticism, as well as other assertiveness traits.
Assertiveness training is popular among companies and individuals. There are many methods of training, including self-help books, online seminars and one-on-one training. Training uses role play and response to scenarios to teach people how to identify their levels of assertiveness and practice assertiveness techniques.
Body language plays an important role in demonstrating assertiveness. Non-assertive body language includes slouching, shuffling, and either loud or quiet voices.
Self confidence is linked to assertiveness. It has many definitions, but generally includes feeling comfortable in social situations, having presence and personal power and the ability to stand up for oneself.
Passive behavior is a behavior that is an opposite of assertiveness. People who are passive or submissive find it hard to say what is on their minds.
Aggressive behavior is often confused with assertiveness, but is not the same. Aggressive people are often agitating, and they tend to be loud or pushy during communication instead of listening to others. Assertiveness training can help aggressive individuals tone down their behavior and work more effectively with others.