What advice do you have for a brand new manager?
I am going to be managing a home oil delivery trucking fleet very soon and I am looking for any advice you have to share with a first time manger. I am open to books or websites with resources that I can read to help me be successful in my new role. Thank you!
Congratulations on your new position. I recommend setting the the relationship nurturing activities in motion by getting in the habit of friendship/celebration/service for the coworkers and the customers. There is an awesome tool out there these days that is perfect for it. Let me know if you want to know more
I have a different take on this subject. I come from a Business Management background and I never tried in my career for a management position. There is a reason. Management is necessarily a position that must put concern for the people you manage first. Improvements are good for your career and meeting the demands and needs of your role are crucial. On the other hand, half of your responsibility is taking care of your people so that they can meet their job role requirements and work for your needs to support their answers as well. I have never been good at people over answers needed and improved. Please be aware that a good manager knows that this is a very important part of his or her entire success.
First and foremost, Learn the company, their current process, most importantly current management system they have in place, their employees, and remember it was because of your personality which open the door for you to get this opportunity, learn how to inject that using diplomacy in your decision making, suggestion, recommendation, implementation etc. And key point to be a effect Manager no matter what the company product or services is keep communication with upper and lower levels so important and be a good listener also, what makes a great manager that he is always open to hear others thoughts and views. Utilizing just these few principles you will become a perfect fit and fulfill their expectation , and it is every day a learning process. So do put expectations to high Because being a MANAGER IS DAILY LEARNING POSITIONS IT DOES NOT HAPPEN OVERNIGHT. No matter how much experience you may have or don't have, learn management skills because in today's working force you have to be very open and not close minded if you will, adaptable to rapid changes at all levels.
Always listen to your employees - especially if they have been there longer than you have.
There's lots of good advice here, but I particularly like those that talk of trusting your team. Take ten minutes to watch this TED talk, which makes this point exceptionally well.
Do your best, be open, learn a lot, absorb immense amazing materials from the best leaders from different fields...because everything is not just about your knowledge in the oil industry but how you handle critical situations, how you communicate and delegate tasks, how effective are you at creating new relationships and network to your business. It is at your personal and social skills what would stand out most. Learn to become a leader and deliver the best you can.
For books or websites, I would recommend subscribing to scrib.com since it has an amazing valuable arrange of books, ebooks, audio books to read on your spare time on the topic you feel interested at the moment. When you get knowledge in a specific topic it became easier to establish connections and start communicating with important people in your area or even to translate business rules and needs to others- you get to ask the right question and you become greatly involved and collaborative because of your knowledge, energy and enthusiasm to learn more.
A manager, as any professional, don't know it all. But great manager know what to look for, what network to tap into, whom to ask what, and what resources to use when hard situations arise. Surround with the best at all possible, talk cautiously but intelligently, and start building your network with people that will complement your skills.
Good luck and my best wishes to you.
I always ask this question in my recruitment sessions to hire managers "What are the first three things you will do if you are hired?". Here I am searching for specific answers on first action. I have written a long article on the topic and will be glad to share it later.
Until then my top tips for first three actions:
1. Meet my boss to have a clear understanding of his vision and strategic direction. Eventually you are promoted to help him achieve that
2. Meet the previous manager to have his insight about the role, the business, the team and the expected challenges
3. Meet your team individually and run an informal discussion with each one, you need to formulate an opinion about your direct reports
These are the first week action plan.
Wish you geat success in your management role.
Moving up into the ranks of management is a very exciting time. It happened to my at 27 with General Mills. I was extatic and overwhelmed all at the same time.
Here's what I remember working and not working:
Get really clear about your goals for this new position. Talk with your boss and find out what is most important for him/her and for the position you are managing.
Learn as much about the people you are responsible for. Get to know them and establish trust.
Understand the company's value proposition and what your current customer's think about it.
Get familiar with all of the systems and tools available to you. You will be setting an example for those you oversee as well as those you report to.
I wouldn't get too deep into management books at this point but one you could read is The One Minute Manager by Kenneth Blanchard.
Now, what not to do!
Don't come on too strong. Demonstrate real professionalism by asking questions and listening. Too much talking or edicts can derail your authority at this point.
Dont do things that call your professionalism into question. Treat everyone with respect. Keep it professional. Too much buddy-type behavior can send mixed signals.
Don't give people a reason to question your intentions. Demonstrate trustworthiness. Keep conversations confidential. Don't be veiwed as someone who devulges details about others.
Don't convey a lack of intention. Be proactive. Use the systems you have. Keep appointments. Don't be afraid to make suggestions that are relavent and well thought out.
Learn all that you can and build solid relationships. In time, you will develop into an effective, well regarded management professional.
One of the most difficult things you need to understand is that as a first time manager you now must depend on others to get the job done. Your success will not come by your efforts alone. Therefore, do not try to do it all by yourself. Secondly, I have always adhered to a simple Management philosophy. TLC. Teach from experience. Lead by example. Communicate clearly.
Lastly. Lead people. Manage processes
Volkmer listed excellent steps. I would add a few more: 1. Become a leader; it takes practice and learning. Find a good leadership development opportunity and take advantage of it. 2. Become a good listener; your team will respect and follow you when they realize that you are ready to listen to them. 3. Provide your team the tools and resources they need to be successful. 4. Celebrate the wins your team accomplishes. Success breeds success. 5. Relax; bad things happen but if your team is doing the right things in the end it will all be good.