What's a good business book for training customer service and sales skills?
I am looking for a book to analyze my company with a focus on marketing, sales, and customer service. I am hoping for the book to include advice on international standards so that I can use it to teach my employees.
1. Sales - Developing your sales team: https://www.amazon.com/Developing-Your-Sales-Team-Entrepreneurial/dp/1095149733/
2. Marketing through customer engagement - Customer LLC: https://www.amazon.com/Customer-LLC-Business-Engagement-Marketing-ebook/dp/B01HH774SY/ref=sr_1_1
Not sure about international standards, but both speak to business owners and offer advise on tailoring things to your company.