It's totally based on your business and service model
First and foremost, you need to under what is Chatbot - Chatbot is nothing but the automated answering system. If your customer ask regular question,
it provide answers from the database. It's very useful for FAQ type questions. To know more about chatbot - https://www.pattronize.com/blog/how-chatbots-can-be-part-user-search-experience/
Live chat is nothing but, interaction with customer on a real time. It gives more attentions to your customer.
If you are a startup, just go with chatbot is the best option. Once your customer answering session will be increased to 50 to 100 chats per day. It's better you go with Live chat.
I hope the answer will be helpful. Thanks
Having a live chat is great especially if you have the resources to handle it. However, looking at the potential of Chatbots powered by AI, the future of Chatbots seems bright.
However, they are not here to replace human beings (at least not anytime soon) but to help us save money, time, and energy. Have a look at this whitepaper for more information.
If you're having issues with live chat response time, I think chatbot can be a good way to start a consumer interaction while you connect them with the proper live chat person, or it can be useful if you notice your consumers consistently asking the same questions. However, as a consumer I typically find live chat sessions to be more helpful since I can receive answers that are specifically tailored to my questions.
I will go for Live chat but you have to active all the times to connect visitors..
I use tidio on my website and so far it has been good. It has a chat box which keeps the customer engaged before you get online.
Chat Bot vs live chat
According to studies, 73% of consumers say live chat is their most preferred method of communication. You've got two choices: chatbots or live chat representatives. Chatbots are computer-generated responses. They allow customers to receive answers to their questions via AI software