If you're having issues with live chat response time, I think chatbot can be a good way to start a consumer interaction while you connect them with the proper live chat person, or it can be useful if you notice your consumers consistently asking the same questions. However, as a consumer I typically find live chat sessions to be more helpful since I can receive answers that are specifically tailored to my questions.
I will go for a live chat but you have to be active at all times to connect visitors...
I use tidio on my website and so far it has been good. It has a chatbox which keeps the customer engaged before you get online.
Chatbot vs live chat:
According to studies, 73% of consumers say live chat is their most preferred method of communication. You've got two choices: chatbots or live chat representatives. Chatbots are computer-generated responses. They allow customers to receive answers to their questions via AI software.