Which is better: chatbot or live chat?
We have used live chat for several years now, but it has many flaws. We want to try chatbots. What do you think?
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Jul 12, 2019
If you're having issues with live chat response time, I think chatbot can be a good way to start a consumer interaction while you connect them with the proper live chat person, or it can be useful if you notice your consumers consistently asking the same questions. However, as a consumer I typically find live chat sessions to be more helpful since I can receive answers that are specifically tailored to my questions.
Jul 12, 2019
I will go for a live chat but you have to be active at all times to connect visitors...
Jul 11, 2019
I use tidio on my website and so far it has been good. It has a chatbox which keeps the customer engaged before you get online.
Jul 11, 2019
Chatbot vs live chat:
According to studies, 73% of consumers say live chat is their most preferred method of communication. You've got two choices: chatbots or live chat representatives. Chatbots are computer-generated responses. They allow customers to receive answers to their questions via AI software.
May 15, 2020
Are you saying 27% of consumers actually say they'd rather talk to a bot than a human?
Have you heard about https://replain.cc/?
It connects with Facebook messenger and there is no need to be in the program all the time. Seems like it could be convenient.