Which is better: chatbot or live chat?
We have used live chat for several years now, but it has many flaws. We want to try chatbots. What do you think?
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Jul 16, 2019
Having a live chat is great especially if you have the resources to handle it. However, looking at the potential of chatbots powered by AI, the future of chatbots seems bright.
However, they are not here to replace human beings (at least not anytime soon) but to help us save money, time, and energy.
Jul 12, 2019
If you're having issues with live chat response time, I think chatbot can be a good way to start a consumer interaction while you connect them with the proper live chat person, or it can be useful if you notice your consumers consistently asking the same questions. However, as a consumer I typically find live chat sessions to be more helpful since I can receive answers that are specifically tailored to my questions.
Jul 12, 2019
I will go for a live chat but you have to be active at all times to connect visitors...
Jul 12, 2019
Have you heard about https://replain.cc/?
It connects with Facebook messenger and there is no need to be in the program all the time. Seems like it could be convenient.
Jul 11, 2019
I use tidio on my website and so far it has been good. It has a chatbox which keeps the customer engaged before you get online.
Jul 11, 2019
Chatbot vs live chat:
According to studies, 73% of consumers say live chat is their most preferred method of communication. You've got two choices: chatbots or live chat representatives. Chatbots are computer-generated responses. They allow customers to receive answers to their questions via AI software.
May 15, 2020
Are you saying 27% of consumers actually say they'd rather talk to a bot than a human?
AI could be really helpful (in case of emergency, for instance, when you don't have enough managers available at the moment).
Though, as a customer, I prefer to speak to a real person, and if you have a phone line available, I'd prefer to call you, which kind of ruins the whole concept. As in customer service, I feel it's very unprofessional to have a bot working an algorithm to figure out my problems.
- Josh