Do you have both email address and phone number(s) for key contacts?
It may be a sign of the times but I find it increasing difficult to have both an email address and a phone number for anyone. In today's digital world, people seem determined to control where communications come from. And based on the nature of their business or as a matter of personal preference; they pick only one. What percentage of folks do you have both email and phone address for? I'm close to 20%. Is this typical?
You really should have both types of contact information for "key" contacts. You might be surprised by how many people will give you both types of contact information if you directly and confidently ask them for it. If they can see that other people have given you this information, then they will more readily provide it themselves.
I personally have had people reach out through my Contact me page through email. So, I am considering not having my phone number on my website at all as clients in the past have reached out to me by email. Their choice, as I had a phone number attached and it was not used by client or interested parties.
I am sure the % vary in different countries.. Coming from India, I would have 90% of my contacts with phone number and would have 40% with Email.. We lack patience to wait for a reply via Email and hence resort to phone for fast instant response and even if the other person is busy to pick the call we end up calling him again till he picks the call :) .. Companies get more calls on their desk than emails on their desktop too
I would say that I have phone and email information for about 90% of my contacts but I do communicate both through email and telephone.
I have office and cell numbers, sometimes even home numbers and emails for all of my clients. Also, complete addresses and directions (especially if there is something special about parking or how to get into the building). I'm a recruiter...so when I'm working for a company to find them employees...they want me to be able to get in touch with them.
I think your 20% number for close contacts is typical. The old 80/20 rule at play. You probably do 80% of your business with that 20% as well.
I keep all my contacts in my phone. Some are just email, some include biz phone while others have cell phone, skype and home phone.
How much info I collect and give out depends on the nature of the contact.
It's a two way street - I don't give out or publish my cell phone and prefer initial contact by email unless a close contact has given them my number.
To be a little bit clearer, how many contacts have "given you" their contact info.
If you are sincere in asking for contact specifics, your completeness measure will go up. If you can't give a person a "because" (meaningful or otherwise) there's little psychological motive for them to comply. "Because" can double compliance to your requests and is way more magical than "Please & Thank You" - no matter what your mama taught you! (Using the person's name in the request helps too!)
More importantly, why do you want contact info? Generally, if I have a proposition for someone, I can get to them by a number of direct an indirect means. Using alternate means of influence and messaging may actually increase your chances of producing interest/desire on the part of your prospect.
BTW, as a researcher (skip-trace etc.), I can find, socially engineer, or buy access details for almost anyone - including personal email addresses and cell numbers. Having this info is not quite as valuable as it might seem, which brings you back to getting it directly - "because" you need it.
Yes , it is good to have email and phone number of your current and potential clients/patients.
Increasingly important to get their MOBILE phone number so you can do Text Message marketing.
You need to test different types of OFFERS or "ethical bribes" to find out what would ENTICE your target market to give up their contact info in exchange for something that will bring value to their lives.
You can try contest, e-books, videos, audios, webinars, , seminars, tele-seminars as OFFERS.
Make sure you rotate different OFFERS on your website to capture the contact info of your visitors.
Send me a message if you would like more details.
To your success,
"the Marketign Coach"
In my experience, I always have an e-mail and have a phone number for about 70% of them, as the phone number is usually in the e-mail signature.
After going through a couple of major earthquakes and natural disasters, It's very important to have multiple contacts. For the most important ones, with their approval, we have multiple emails, mobile, office and home phone numbers. Be safe, not sorry. All the best.
I will insist that I have both the email and contact number, however here in Singapore having a second line for something else is not uncommon. I normally email and text the person that I emailed them or call them - never assume anyone is working.
I will try to summarise what I've found with a diverse range of those in business:
80% have both email and phone
When requiring a quick response-phone
When requiring an extensive answer-phone
In daily standard connect-email
Quoting-email (legal proof)
Arranging a meeting-phone
Your other queries subsequently raised on this topic below:
Does gender have a preference?
-for those less confident-females appear to prefer email
-for those who received men directly hitting on them-email
Does race or country have a preference?
Only observation I've had:
-time difference encourages email
-quality & availability of Internet encourages phone
-if an employee has a strong accent others find hard to understand, email is
One final observation - controlling managers and supervisors request subordinates email them to proof read prior to sending to client. I won't go into this can of worms.
I honestly have to say I do have 100% of both. I am one of those types that if given only one, I tend to find the other via their web, LinkedIn profile, Facebook, etc. I will also say that I typically use communication via this break out 20% phone/80% email, even after the first (initial) introduction. I think it is best to have both, but I would suggest to communicate with people by what they prefer to use as well as, what will work best with how you generally communicate.
No serious business contact has ever refused to give me both phone and email address. It's important for us to find out each person's preferred mode of contact, and use that first. Otherwise they may not notice your call/email/text.
Not enough said here about text. Being an old codger, text is not my preferred mode, but it is #1 for many younger people. So I've gotten much more adept at it. Obviously you must have their cell number to text them.
Most smart phones capture incoming numbers and add them to your database, so this is a key way of building your contact list.
Haha, that sounds about right! I even hold onto business cards but then they end up all over the place. Sounds like a new years resolution I think!
Yes I do have both forms of contacts even my prefer mode of communication is email.
Yes right around that, and fewer still for skype. 10,000 + social media, 3000 email, 150 phone numbers and 20 people on skype (roughly)
I get as much contact info as i can. I also use a program to tell me when my email was opened. AND I keep a record of everything that happened in any phone call.
Most (95%) of my business contacts are on LinkedIn, and a significant number on Skype. Facebook messenger (integrated with Skype) is also good to connect and for those of my contacts with Apple devices, I also use FaceTime. I sync all of my contacts to my mobile and that is synced to Google.
I consider a person's mobile number to be the 'crown jewels' in terms of contact channel and most contacts will give this to you.
The thing I don't gather anymore is fixed line numbers so your 20% is probably an overestimate in my case.
I find that if you have an online presence, you can implement a registration form of sorts and ask for both email and telephone number however, I find that folks are less likely to give their phone number out. I have to agree with you, most people need to control how information flows to them and they typically choose email as a way to further control how they tune-in or out of the information. Everything seem decidedly more impersonal nowadays.