Oh, how we wish this were true! If it were, all these internet marketers would be fabulously wealthy, and not just claiming to be.
There are certain things that are only sold online: airline tickets, Amazon. Buyers cannot get a live sales person if they wanted to. But this is only true for low-price commodity purchases (Amazon), and for oligopoly or near-monopoly industries, where you are stuck doing it their way (airlines).
But if customer service matters, a live person has to serve the customers.
No. Why, because online sales is only a portion of sales for specific categories of goods and services.
Salespeople will always be in high demand because some products and service demand it and technology cannot duplicate
I think if a good salesperson grasps the internet social media tools and uses them to full capacity they will naturally find a way to balance the face-to-face with the on-line selling. Clients sometimes want both, some don't they only want virtual. It is about the sales person being adaptable to the clients needs. This is just a personal opinion, but look at the way we use Skype now to cut down on travelling to meetings, it is all about convenience and time management.
Hope this helps, Louise Wightman
My business is online only, and judging from the number of calls I get from people asking for more information or which model they need or how best to use a product, I don't see the need for personal contact diminishing. In fact, having that personal contact has been responsible for many sales and customer referrals.
Of course, this doesn't apply to inexpensive, simple products that can sell themselves. But those are not the types of products that salespeople are hired to sell.
well yes somewhere down the line.. They Should turn entrepreneur !!
Sales folks will always be needed. One of my daughters makes a great living by converting folks from her company's furniture website to a telephone call and helps them match furniture purchases the same way a person on the floor of a bricks and mortar business does.
The current state of affairs at most businesses is: the website is a brochure. Brochures have low conversion rates. Companies need to turn their websites into conversion engines. Sales folks convert prospects to buyers. Without the website bringing these prospects to the sales person, there is a gap between actual sales and potential sales.
Nope. I don't think that we have to make the salespeople stand out of the business circle. There are concerns that still prefer to have salespeople for their marketing deeds. Though the sales are made online, we do have several customers those stay away from it, offline.
For such a consumer, we do want to have offline sales (i.e., opting a sales person). This would also have an influence in the business marketing, I hope.
Computers can speed up transactions, but sales people can help people make a good choice. That requires analysis and creativity ... computers can't do both together
My $0.02 ,
No, I do not think sales people would be unemployed. That is an unfounded fear. To thrive, sale people would have to learn how to use internet & social media technologies to reach the people who need what they are selling.
I also think that what may happen is that the people who are ppassionate about selling are the ones who are going to thrive.