How do I get genuine campaigns for a call center?
We have been in the contact center industry for the past few years and are now working on inbound and outbound campaigns (technical support).
We are looking for more campaigns to ramp up our workplace, however, most of the campaigns which we see are outbound in the market and we are looking for inbound campaigns.
Any help will be much appreciated.
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Jul 2, 2018
This is a very tough question and really must be expert in this field.
Even some experts are hard to answer this.
From my experience may be the best 3 options are
-Email
-PPC
-SEO
You can use even whole 3 tools of marketing to achieve your goal. This will bring you brand awareness and must be compatible with the USA regulation regarding Call Center Services.
From other answers, Christian is good to look after also and Stewart.
Hope I helped a lot.
Blazho from RCC.
Apr 5, 2017
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Minimum Slot 50 Call Batch.
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Smart Solution Pvt Ltd
Jun 30, 2018
I am looking for a call center.
Must be comfortable with social media marketing/lead generation.
Most would be inbound, however, there will be outbound in the mix.
If you have a call center established and you believe this is something you would be able to provide, please contact me.
I can be reached at vcservicesllc@outlook.com.
I am U.S. based.
Thank you,
Veronica
Mar 23, 2017
I've Various International Voice Campaigns. It includes sales, appointment setting, lead generation & survey. You can opt for USA, UK & Australia as per your convenient. If you still in search of some quality Outbound Project, Drop a mail with Company Profile at info@bhadrakalienterprises.com
Jan 11, 2016
I do have an IPTV campaign available but it is an outbound sales campaign. We offer weekly payouts/sale in CAD and unlimited incentives. If you are interested, you may contact via Skype at experts.iptv.
Thank you.
Feb 28, 2017
Hello,
Prestige Media Corporation is a call center in Cali, Colombia, providing outsourcing services in sales, marketing, legal, accounting, logistics, human resource, and IT departments. Our main focus is cold calling sales, however, some clients ask us to cover other duties here in our office saving them 2/3 of the cost of having an employee sit in their office. We are looking to expand and work with more companies needing a team of employees at the same location. working together towards the same end result. We are offering a free month of the work you need to be done. Please contact me and provide us with what your business does daily. We will tell you what we can provide you with based on that, provide you with a fixed price, and take it from there.
Kevin Sevillano
646-630-9018
Prestige Media Corporation
Mar 17, 2017
Hi there Kevin! Are you looking for an outbound center in Colombia only? I actually have a small center here in the philippines but were all experienced with sales and customer service. We are dialing different US campaigns and I think we can negotiate on your concern. If youre interested you can email me at ivana.prime.obrero@gmail.com.
Thank you!
Ivana Jimena
Jun 5, 2017
Hi Kevin!
Good day!
My name is Nikko Amorsolo from a Call Center located in the Philippines.
I am interested in your campaign and would like to request for more information about it. If you could please email me the details at namorssp@gmail.com
Thank you very much!
Apr 4, 2015
I suggest you check this website. They have been offering expert consultancy connecting call center campaigns with qualified service providers from around the world since 2010: http://VoiceProcess.net
Sep 21, 2014
You have know how a call center can help you get those online campaigns going. Utilize the power of the Internet for your business by finding those that meet your requirements. Best of all, find the one whose goal is to achieve your desired results.
Jan 21, 2014
Hi Amar,
I started my career in outbound sales but noticed that there was less and less of an appetite for people being interrupted when I called them.
In 2010, I went on an inbound marketing course and this had a huge impact on me. I have written a few posts on the trials and tribulations of making the transition from outbound to inbound and have included some of them below.
But the short answer is... if you want more inbound campaigns your team needs to specialize in niche sectors and produce content that is relevant to the audience.
You may get some resistance from your outbound team at the prospect of having to re-skill, but I can only imagine that outbound cold calling will become less and less in demand, so it's in their best interest.
Some posts relating to going from outbound to inbound:
Death of an EdTech Sales Man http://edutechstories.blogspot.co.uk/2013/08/the-death-of-salesman-and-new-edu.html
One Small Click for a Digital Immigrant...
http://edutechstories.blogspot.co.uk/2013/10/one-small-click-for-digital-immigrant.html
New Year Resolution...100% Roll Out
http://edutechstories.blogspot.co.uk/2014/01/new-years-resolution-100-roll-out.html
Jan 20, 2014
If you offer benefits over a company hiring their own inbound agents, what you could do is look for companies that are hiring full-time inbound agents, maybe use Craigslist, Monster.com, Dice.com ... and newspaper classifieds. Once you find those that are seeking inbound agents, approach them by phone, email, in-person or by sending a brochure outlining why they could use you, rather than internally staffing their company.
Jan 20, 2014
In my opinion there's an "outsource opportunity" with call center outsource. When you're a small business, you directly hire a few workers to handle the calls Yet, as the company continues to grow, it becomes necessary - and an advantage - to outsource. To guarantee service levels across different regions/time-zones, to ensure proper staffing for high volume periods (just after software upgrades, or new product launch) ... As a company continues to grow though, it then makes more sense to bring staffing internal - because of costs, training etc. You're going to be looking for those companies in the middle, ripe for outsourcing. (Also use Glassdoor.com to find company size, wages etc.)
Jan 11, 2014
For inbound campaigns for technical support find those issues that you typically receive from your best customers and which you have detailed responses for and then craft marketing pieces around them and post them using paid media ppc etc to test the response. If you get a great response to that paid media issue then you have your first campaign.. This is just one way.
Jan 12, 2014
Appreacite your inputs Stewart , However what we are looking for is clients who are interested to outsource their business to us.
In other words we need campaigns to work on so that we can ramp up with more seats .
Jan 11, 2014
Hi Amar. For the Nordic countries in Europe I would start by looking at company size, the business they are in, what kind of clientele they have and what their requirements are. Some customers need still to be handled in local language. Younger and more technical customers can be handled by offshore service centers. Of course you always offer an extra choice in the customers IVR solution and by that offer longer service hour off-load peak-hours etc.
I would be glad to assist you further in case you are looking at this market, with researching potentials, with you preparing local material and also having the first contact to potential customers.
One more thought on this matter. Probably the easiest way is to offer this just on top of the service that the companies offer today. It would be just an add on which the company could try to extend the service.
One area that could be worth looking at is to offer executive assistance. Not many secretaries exist any more as all managers handle all their tasks themselves by email, phone etc etc
best regards, peter
Jan 12, 2014
Appreacite your inputs Peter , However what we are looking for is clients who are interested to outsource their business to us.
In other words we need campaigns to work on so that we can ramp up with more seats .
Sep 22, 2014
Amar, this is exactly what Peter offers. To help you find customers and he also gives you valuable insights into the European market. If I were you, I would jump the wagon with Peter, connect with him and see how you can both benefit from this. He might be able to open a complete new market to you and your company. Having a skype call with him can definitely help you both understand better what your individual needs are and to figure out how you can help each other out. Here you have somebody who is willing to help you and can give you great insights of how to find customers in his country. Just my 5 cents but I thought I'd point this out to you Amar. So, if I were you, connect with Peter and have a chat. Doesn't cost you anything...(I'm repeating myself, aren't I???)
Oct 28, 2016
Hello Peter,
We actually are a call center based in India Navi Mumbai. Below are some services
provided by our call center.
Services
Customer Service:
Answering Service:
Call Center Services Like>
• Telemarketing
• Lead generation
• Appointment setting
• CCTV Monitoring Service
• Technical Support Outsourcing
• Direct mail follow-up
Kindly get back to us in case if you need a best quote or any services to be catered by us
for you or on behalf of you please do contact us
""Can you Help Us get Inbound Campaigns""
Language : English
Campaigns : Inbound Voice, Chat, Email or Technical Support any.
Thanks & Regards
Aslam Khan
Director:
Rescue click PVT LTD.
India Maharashtra NaviMumbai
aslamkhan[at]rescueclick.com
+919172977729
Skype: aslamrescue
Oct 22, 2018
Hey Peter,
I am interested in your offer. Please email me at adnan.ahmed@zealimperial.com.
Thank you, everyone, for sharing this valuable content!!
We are a small inbound 'support only' setup with 20 people handling 24/7 chat, email and phone calls. So far about 70% of our clients are from freelance site Upwork and 30% from our website. My goal now is to get into the 'real world'.
Here's what I have gathered by reading this post and from my previous experiences:
- Get a website.
- Content is king, post at least 1 article per week.
- Attend events, physically if possible or at least web conferences.
- Ask your existing clients for a reference, offer them a discount.
- Try to partner with call center brokers or companies that offer software for industry your client belongs.
- SEO should be on a priority list.
- Google Adwords is a good option.
I hope this helps!