How do I get genuine campaigns for a call center?
We have been in the contact center industry for the past few years and are now working on inbound and outbound campaigns (technical support).
We are looking for more campaigns to ramp up our workplace, however, most of the campaigns which we see are outbound in the market and we are looking for inbound campaigns.
Any help will be much appreciated.
Hello Call Centre Owners, (Make sure you read whole Blog with FAQ below)
You might be reading this blog to know how you can get Genuine BPO/Call Center Projects in India right ?
First of all let me Introduce myself, I’m Gopa Kumar an Freelancer Consultant from Kerala as I’m into the Outsourcing for the Centers in India since 2016.
Now…To understand lets get into the BPO Market first:
For Start up Centers:
Basically as a Start up you have to think why would Genuine Client do business with you if there are well established BPO Companies out there ? Of course they will approach them because they are the one who can provide better Quality Business than you ! So looking at the BPO Industry you should have the Skillset and better Management to survive in this market, so creating a Good History in your company profile is the best option before you approach biggies out there.
So you should know by now having a Good profile with excellent Quality & Management is the only way for Start up centers to gain Genuine Clients for your Business and its not that easy but we do have a work around this (explained below) for you.
Start up Centers can easily manage Non Voice comparing International Outbound/Inbound Projects because it is not that challenging. You need to have Experienced Team or HR who can handle International Campaigns perfectly.
For Established Centers:
Well performing Centers are capable of running International Projects and they can do any hardcore Campaigns without any trouble due to Excellent Team with them.
CALL CENTER CONSULTANCY SERVICES:
You may have came across a lot of Consultants out there who do Outsource Call Center Campaigns to the Start up and Established Centers in India.
In short Centers use Consultants to gain Process without any much effort else you have to hire a Marketing Company or BDM in US / India to promote your Services to get Clients which will cost you HUGE but there is no GUARANTEE you will get Potential Client for your Center.
There are a lot of Centers in India who have been betrayed by charging UPFRONT and providing them FAKE Campaigns , as per the information we have they charge 1–10 lakhs which doesn’t exist and thus it is hard for them to IDENTIFY GENUINE Consultants. See if they provide you all means of communication for getting into touch with having presence in Social Media with Genuine Identity.
Centers who do not have Proper Knowledge about the Call Center Industry are the most victims , hence you cant Blame Consultants for the same .
Now there are two type of Consultants in India : GENUINE and FAKE
Here are the few pointers to Identify them:
1. No presence of REAL PICTURES in Social Media accounts (Facebook, WhatsApp,Skype/Email/Twitter)
2. Charging UPFRONT (Of course there are Genuine too but not all are FAKE)
3. Unrealistic High Pay plan, do note Genuine Clients wont pay you Higher for Data Entry, Form Filling etc because they want it in low cost with better skills. Think what is the point of Outsourcing then?
4. Only few Communication channels to contact them. You may get only their phone number as the contact. They will not respond to your queries
This is Imran Tahir from Pakistan. I've more than 4 year of experience in call centers. I've been working with international call centers dealing with at&t directv and Spectrum Charter, Cox communications etc etc.
Now I own a call center and I am actually looking for an inbound customer services or sales project that I can work with, should be paid on an hourly basis and I can hire as much team as 100 members and train them, manage them and do anything needed as required.
I can manage space, laptops , headphones etc.
Looking forward to hearing from you.
CEO- Digital Saving Solutions
We are a new call center located in Texas. Our team has extensive experience in virtual tech support, virtual assistant / administrative tasks, customer service (inbound/outbound). Because we are a new call center, we are willing to negotiate the hourly rate and project cost to earn your trust. All agents are English speaking and ready to work. We currently have 25-seats available and will work around your business hours.
We are a USA marketing company for 45 years looking for established marketing/call centers to do work for Fortune 500 companies who know and do use social media as the source for driving interested consumers for our clients. If your new to this industry do not apply, if your nor a company that has good backers then do not apply, if your less than 1 year old company then do not apply, if you have never worked and marketed the USA market then do not apply. BUT BUT if you do qualify then contact as quick as possible so we can all start making profits,, contact email@example.com with profile of company and projects experience please hurry clients are breathing down my neck for sales
Are your interested to expand your business here in Manila, Philippines? If so, I would like to discuss our offer further. We have a Call Center available to use anytime with 100 capacity.
You can reach me at firstname.lastname@example.org
Looking forward discussing this to you.
My partners and I opened a call center in Mexico, we currently have a sales campaign and we are doing great but we want to look for more campaigns to expand and grow together. We offer service for companies in the United States or any other part of the world that wish to have customer services or sales, right now we have 10 agents working more apart my partners and I who gladly work every day to be better.
We look forward to campaigns that you would like to work with us, I leave at your disposal my email for any questions, for your attention, thank you very much.
Good morning .
My name is Tiffany Parks and I am one of the founders of TTP Solutions, a call center in the metro Detroit Michigan Area. We are seeking the assistance of a call center broker that can help us gain access to campaigns so that we may expand our call volume.
Services we provide:
Inbound call handling – customer care, order support, technical support, answering services
Outbound Marketing and call handling- surveys, win- back campaigns, appointment scheduling and fundraising .
We are hoping that this is a connection to obtain someone to work with to gain access to additional campaigns and call volume for our center.
Please reach out to me at the contact information below. We are open 24/7.
Tiffany T. Parks
CEO, TTP Solutions Inc.
(844) 885-9676 Ext. 101
I believe that the right promotion is important for every business. As far as I know, many of my competitors use the services https://callgear.com/agencies/. Thanks to call tracking, they not only increase the profitability of marketing but can also track every call of their company. I also want to connect this tool and see the result. What can you tell me about this?
This is a very tough question and really must be expert in this field.
Even some experts are hard to answer this.
From my experience may be the best 3 options are
You can use even whole 3 tools of marketing to achieve your goal. This will bring you brand awareness and must be compatible with the USA regulation regarding Call Center Services.
From other answers, Christian is good to look after also and Stewart.
Hope I helped a lot.
Blazho from RCC.
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Minimum Slot 50 Call Batch.
I would Like to thanks to all our existing clients for keeping trust and being with us for long. Now no need to pay the huge bulk amount for sale leads when you can get it at very reasonable price.
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Contact - Ronnie Smith
Smart Solution Pvt Ltd
I've Various International Voice Campaigns. It includes sales, appointment setting, lead generation & survey. You can opt for USA, UK & Australia as per your convenient. If you still in search of some quality Outbound Project, Drop a mail with Company Profile at email@example.com
I do have an IPTV campaign available but it is an outbound sales campaign. We offer weekly payouts/sale in CAD and unlimited incentives. If you are interested, you may contact via Skype at experts.iptv.
I suggest you check this website. They have been offering expert consultancy connecting call center campaigns with qualified service providers from around the world since 2010: http://VoiceProcess.net
You have know how a call center can help you get those online campaigns going. Utilize the power of the Internet for your business by finding those that meet your requirements. Best of all, find the one whose goal is to achieve your desired results.
If you offer benefits over a company hiring their own inbound agents, what you could do is look for companies that are hiring full-time inbound agents, maybe use Craigslist, Monster.com, Dice.com ... and newspaper classifieds. Once you find those that are seeking inbound agents, approach them by phone, email, in-person or by sending a brochure outlining why they could use you, rather than internally staffing their company.
For inbound campaigns for technical support find those issues that you typically receive from your best customers and which you have detailed responses for and then craft marketing pieces around them and post them using paid media ppc etc to test the response. If you get a great response to that paid media issue then you have your first campaign.. This is just one way.