How do you deliver excellent customer service in your business?
Looking for advice from people who serve people well. Customer service is something that ensures our customers hang out, continue to buy from us, and keep coming back.
Expert Answers
Sort by Date
Sort by Votes
Jun 18, 2019
The golden rule is to treat your customers the way they’d like to be treated. This involves training your staff across different departments on effective customer-client relationship.
Services, such as Answerpoint, support varying industries with telephone answering service and dedicated PAs that will answer your business calls, therefore giving you more flexibility to focus on other business or office responsibilities.
Services such as these ensure better customer service starting with optimizing the communication factors within your business.
May 9, 2019
Our company SuperSaaS Appointment Booking System is very well known for our customer support. We make sure our customers know that we will not be available 24/7 since we're a small business with a small team. However, we ensure we take turns to handle emails every evening after work and instantly respond to our customers which in turn leads to customer delight. Our email support is as good as a live chat service, but if sometimes on holidays or off days we're not available our customers are not disappointed since they knew exactly what to expect.
BOTTOMLINE: Be clear on what kind of customer expectations you want to set and exceed their expectations with your customer service.
Mar 28, 2018
My company provides managed IT services to other businesses, so we put a lot of focus on being available to our clients not only for technical support but for advice and support on how they can further their businesses. We are one of the only companies in our area that do not require a minimum contract, making it even more important for us to prove each and every month that we are the company to work with. I think overall that customers want to be treated with respect, appreciation, and sincerity.
Mar 22, 2018
Most people complain about customer service when that can't get a human on the telephone. Often times they just want a simple question answered. We have found that using a live phone answering service to take calls 24/7 is extremely helpful. You can learn about the cost and solutions at https://priceithere.com/answering-service-prices/. Communication is critical to delivering excellent customer service. Not only can an answering service help with communications, but it also makes sure you never miss a potential new customer. Bottom line, be there when your customers needs you. Even when you can't be there, someone can be. I hope that helps.
Feb 15, 2018
Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they visit your store or website, what they think and feel, and what you can do to make it better.
Here are nine ways you can learn more about your customers and start to create a pattern of excellent customer service in your small business.
1 Know Your Product or Service
2 Be Friendly
3 Say Thank You
4 Train Your Staff
5 Show Respect
6 Listen
7 Be Responsive
8 Ask for Feedback
9 Use Feedback You Receive
You can check our customers feedback here https://www.solutionanalysts.com/testimonials/
Feb 12, 2018
Hi Denise,
I want to start off with a quick story. I had an amazing experience with an Amazon Prime Now associate a couple of weeks ago. I thanked her so much for her time and excellent customer service. I asked for her name and called back to speak with a supervisor. After a lengthy wait, a supervisor came on the line. Right away, you could tell he was expecting the usual blasting of complaints and groans, etc. However, I began to reiterate my recent fantastic interaction with this particular associate I had dealt with during the order process. When I had finished sharing my wonderful experience, there was silence for a LONG 3-5 seconds. When the supervisor finally spoke, he was stammering and wasn't sure how to respond to me! He was so pleased and surprised and promised that not only would the associate hear what I said but her supervisor as well (and would be in her permanent file).
We're always so eager to complain but rarely do we make the extra effort to give credit where credit is due. One of the reasons I was compelled to do this for that particular associate was one main reason: She treated me as an equal and genuinely wanted to help me, not just because it was her job, but because she truly cared.
My advice about delivering superb customer service in your business? Authenticity in everything you do. That doesn't mean the old rule of "The customer is always right" either. It means treating people as you would treat yourself. That's the secret recipe ingredient that will have your client list booming with loyal, happy customers - every time. The one hang-up? It's got to be genuine and not come across as a "performance." People can smell insincerity like dogs can smell fear.
Simple strategy but it's the silver bullet in both business and life in general.
Michelle Arbeau
#1 Celebrity Numerologist in the World, 2-Time Bestselling Author, Motivational Speaker
CEO, Authentic You Media
Featured Columnist, Face/Brand of http://www.LotteryUSA.com
http://www.MichelleArbeau.com
Ph: 323-252-5169
Talent Agent: tammy@thenatomagroup.com
Literary Agent: Italia@ghliterary.com
Publicist: kats@llewellyn.com
Jan 16, 2018
In this competitive world of business where there is little to almost no product differentiation, an excellent customer service experience is the one thing that can set one business apart from the rest. It has been one of the biggest challenges of business owners to provide excellent service that will put their companies above the rest because they know that regardless of the low prices or of the promos they regularly throw, it is good customer experience that will give them repeat customers and potential new ones. From my own experience the best ideas for every business can be ones which are always connected with current customers' demands and fast responding for them.
Good, professional planning is a very important thing as also the project management which is a basis for effective general work process and separate works of your stuff. In this case I as a director too think that inventory management systems http://www.meadewillis.com/
are one of the best in this case, they're so helpful in controlling all
processees and parts in chain supplies, this always makes any business more effective. It's simple, managing your work and products for making
it gives you money as a result and also such systems are nice in case of motivation for stuff and coordinating our workers too.
Jan 10, 2018
Professionals focuses on improving user experience by investing in modern technologies and innovative systems. Our goal is to satisfy customer needs by providing useful information with a high-level of customer service. With a comprehensive collection of biggest database at hand, our customers can easily protect themselves while staying informed.
When you own a company with customer service support that is one of the inportant things you should take care. This people make a contact with your clients and they must remain satisfied
Regards!
Checkthem
Blog
Jan 5, 2018
I think that it depends on the web site and e-shop where are you going to make shopping or to purchase some other things. I just started to use Magento 2 for my electronic shop, mostly https://amasty.com/seo-toolkit-for-magento-2.html where are a lot of interesting options.
Dec 4, 2017
Hi,
Customer service is everything. They need to satisfy with our work. Same as like a freelancer in satisfies a client in freelance marketplace