How do you recommend we resolve an issue with our billing company?
We recently changed to a "professional" billing company, during the selection phase asked all the appropriate questions. After signing a contract, billing company wouldn't respond to emails, collections have decreased significantly and have almost come to a stop. When finally getting them on the phone, basically we were told because of the size of our account, we're not a priority. HOW should we proceed?
Any updates on this? Has the billing company done anything to resolve this issue?
Do you know anybody who might be able to read through the contract and see what recourse you might be able to take? How long are you signed into an agreement with this company? I'm trying to gather as much information as possible so that we can help direct you to the appropriate resource.
This is much more of a legal question than an accounting one - so you probably want to post on that board for advice instead. As mentioned, you're going to want to look at your contract (and the laws in your state) and see what your options are. Based on their response, it sounds like your best bet will be to try to terminate the engagement, but the contract likely has stipulations on term, default, and early termination.
A friendly letter from your attorney will probably work.