Is there anyone who can help attract inbound campaigns for my call center?
I own a call center in Alexandria, Egypt and I'm looking for inbound campaigns for my center. I mainly work for outbound campaigns but I need inbound campaigns now. So, if anybody can help that will be great. Thanks.
Before you can find inbound campaigns for your call center, you need to determine who will be your ideal target customers. Then start to reach out to businesses that fit the criteria. When you are just starting out, focus on quality outreach over quantity.
You need to be ready to prove that you and/or your team are fully equipped to handle the potential client's calls.
I’ve heard from other inbound call businesses that Compass helps them close deals because it allows them to demonstrate to potential clients that their team will answer calls exactly as the client wants and gives them access to a custom knowledge base of information about their business.
Imagine showing your potential client a beautiful diagram that lays out an exact step by step workflow (script) that your agents will follow while handling the calls. And you can work with the client to create the workflow exactly as they want. It will help give them complete confidence in your team.
Being an inbound call center services provider for the last 15 years, I can understand your pain and urge to get good profitable inbound call center campaigns for your call center. It was not as difficult in previous years but in the last 5 years or so, the trend of BPO industry has changed completely. I can try to help you by explaining a few measures to achieve the required results.
First, you need a professional website of your company describing your services perfectly. Once you have a website up and working you need to market your website in Google on all required keywords which are relevant to your business. To rank in Google is a bit harder nowadays, you need the best SEO marketing guy to get this done - try to hire one in-house and make sure to get high-quality backlinks for your website. Meanwhile, you are getting the SEO part done using Google AdWords to market your website for the same keywords to generate business. Cheers.
It's all about your marketing and who you target. I would suggest you use educational marketing with more pain points and stats this way you will look like the expert. I would also go back to past clients to see if they can get you a referral. The key in business is to ask. If you need any additional help, please let me know...