How can I integrate a live chat module on a Magento eCommerce website?
I need a web based live chat module for our eCommerce store created on Magento. I need that software to provide online support to our customers. What is the best way for me to do this?
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Apr 24, 2018
You can use HelpCrunch live chat - it's a native plugin for Magento (both Magento 1x. and 2x.) No coding experience is needed. You can add this widget in a couple of clicks. Here's a short step-by-step guide how to do this: https://docs.helpcrunch.com/cms-installation-guide.html#magento1-integration
Sep 5, 2016
Hi James
We have been designing website since 2006 and have been using https://www.zopim.com products on our website as well as clients.
Zopim is product agnostic so no matter what you are using (HTML5, PHP, WordPress, etc.) you can implement their product.
You can also have a free 2 weeks trial and a 1-user licence free for life (with limited functionality). Their Pro-Product (paid service) is reasonably priced and in fact is used by some very large enterprises.
I hope this helps.
Sep 4, 2016
There are so many extensions to integrate live chat module on a Magento eCommerce website and if you want to integrate it on you website then check this link: https://www.emagezone.com/magchat-magento-extension
Dec 14, 2014
Which version of Magento are you using? There is a free live chat for Magento connect here:
http://www.magentocommerce.com/magento-connect/offerchat-free-live-chat.html
Other chat software:
https://www.olark.com/
https://www.zoho.com/salesiq/help/integrations/live-chat-plugin-for-magento.html
Dec 14, 2014
saas service such as http://www.liveperson.com/, http://chatango.com/ , https://www.userlike.com/en/ and many more they will give you a embed code (html code) that u place in ur place of your choose and that
Dec 13, 2014
Hi
Try Zopim live chat, I have great experience with this software over the last few years.
Here is the link you can install it in your magento site.
http://www.magentocommerce.com/magento-connect/official-zopim-live-chat-version-1.html
Thank you
Mehroz Khan
Co-founder
Video Explainers & Infinite apps
Dec 12, 2014
Hi James,
I am a Business Development specialist for KnoahSoft. We are a leading world provider of (SaaS) Software as a service, Work Force Optimization/ Workforce Management solutions designed specifically for customer care centers. We are a 100% Web based platform and offer our services on premise and also in our cloud. One of our modules in our enterprise Harmony solution provides 100% screen capture recording used for real time chat support among many other things.
Do you have a contact center that accompanies your Magento eCommerce website?
I See from you profile that you are listed in New Delhi, India. KnoahSoft has a few locations within India as well our sister company Knoah Solutions which is a BPO call center.
Please email me if you would like some more information and I will be happy to try and point you in the right direction.
Regards,
Harley Johnson | Business Development Specialist | KnoahSoft
Direct: (+1) 702-722-5005 Ext. 79572 | USA: (+1) 702-722-5005 Ext. 79572 |
325 E. Warmsprings Rd | Suite 103 | Las Vegas, NV 89119
Dec 12, 2014
If you go to Magento Connect (http://www.magentocommerce.com/magento-connect/catalogsearch/result/?q=live+chat&pl=0), they have a variety of LiveChat plugins for Magento Commerce.
Dec 12, 2014
I have used Olark in the past and it integrated with Google Talk - which was beneficial to me as it's a system I was already using.
All of the chat modules are easy to integrate once you've decided on which one fits your business model the best.
Good Luck!
Dec 12, 2014
Check out some of these:
https://snapengage.com/ <-- pretty good
https://www.clickdesk.com/
https://www.24im.com/features/livechat/
https://www.olark.com/
https://www.zopim.com/product
These aren't necessarily magento specific, but should take little or no time to install because most of them are just javascript snippets that you drop into your HTML template.
I've only used snapengage, and a few others seem fairly new. Anyone else have ones they like?
Dec 11, 2014
You can try eAssistance Pro live chat module for Magento eCommerce store. It is a web based live chat solution and easy to use. To know the process of integration visit https://www.eassistancepro.com/addons/magento.php