I think it is essential providing a digital face-to-face opportunity to connect in a more meaningful way with people. Which service do you use, Preston?
SKYPE is your friend... well to see if it works for your business. In my last organisation it was the default communication tool for everyone. worked a treat, for us to use the Comcast solution we had in each office for full conferencing was a simple step. Over time this setup saves money on travel and lost work time. So in short... yes it does help.. BUT to Ellens point, it should be used in conjunction with face to face.
I love it. It is great for a quick chat or to connect when traveling or in separate offices. It does not replace face to face meetings, but is starting to come close.
Having used VC for over a decade, I have gone from expensive systems costing tens of thousands, per office, to free technology from Skype and Google Hangouts. Not only does it help internal collaboration it also assists with customers and suppliers, especially with desktop sharing included in the Skype/Google offer.
All work together, any time, any place, any device.
Just attended the Chief Supply Chain Officers’ (CSCO) Summit is an online virtual event, brought to you by SCM World. Better than any conference/show than I ever physically went to.
For sales & customer service, absolutely. We've just stated doing webinars, but are also working on offering our customers live Q&As through Google Hangouts. They're free, good quality and a great way to add a bit of personality to your customer interaction.
If you're talking about internal meetings, we are all using Skype already, so video conferencing is simply an obvious thing to do when parts of the team aren't in the same place.
I have used video conferencing since the early 2000's when they wer clunky and unreliable. But I never gave up on it. My staff is dispersed throughout the country as well as my clients. It's not always feasible for me to travel. Video conferencing allows me to be there without being there. As we move further into the impersonal "social media" landscape (yes, I said that...everyone seems to be hiding behind Twitter handle, Facebook pages, etc...and email, video conferencing allows me to be more interpersonal. No technology is 100% reliable. But we're getting better versions each year. My personal choices are Skype and Google+ Hangouts. I'd much rather see people than look at slides on a screen share.
Yes, I absolutely think video conferencing can help businesses. I actually work for a company that creates communication and collaboration with hosted Microsoft Lync Service and I've seen a lot of business benefit from better workplace productivity. I think it saves a lot of time and money when you don't have to meet clients face-to-face. Although in-person interactions are great, if it means a better bottom line, why not make the move to video conferencing? I think it's the way of the future. Think about how far we've come in technology. Can you imagine trying to write your thesis on a typewriter. Sheesh.
A really "obvious comment": You need an excellent internet connexion. If not it's a pain. It shouldn't be only fast but stable.
Yes, it will be invaluable for my business, I want to train 100,000 recent univ. grad. to become distributors /sales people bringing product direct from factory to retail shops. wide on line conferences.