What is Thin Client, and how does it work?
Will it work with predictive dialer, and will it work with a Windows or Linux server? I want to connect Thin Client with my predictive dialers and server for a BPO process. What role with Thin Client play in this? Is it a replacement for computers? If we use Thin Client, how will it help us in reducing costs?
Any information is helpful.
Yes, Thin Clients were design primarily to reduce costs. They are used instead of PCs and the idea is that a Thin Client is a terminal with no moving parts, requires no software installation and maintenance.
Mining companies love Thin Clients because they work under extreme conditions and if one fails anyone can replace the device.
Thin Clients are only half the solution, they work with a technology solution that is called Server Based Computing. Citrix invented this technology and it works by centralising all the IT infrastructure at your data centre and you just deliver keyboard strokes, mouse clicks and video updates over the network.
It works really well for users located anywhere on the planet.
Ankur - several good answers on what Thin Client is. All discuss the pro part. If you're thinking about this topic at all, you should recognize the inherent con: if you're not connected to the server, you have nothing. No local files, no Microsoft office to do work off-line, no nothing. Just you and your writing pad and your phone (unless that is VOIP too). If a back-end server goes down, then everybody has nothing. We use thin client at my current work-site and it works pretty well most of the time. If you have unpredictable power or internet service, or you are in a mobile situation, thin client may be impractical or inadvisable.
I would not consider myself an expert on Thin Clients, but I can speak to how I have seen them used. A thin client, in essence, is a small computer that is pulling information from a larger computer, or in many cases, a server. So instead of having a large cpu at a computer station, you just have a thin client that is pulling information (in cases I have seen) from a large server or mainframe.
An example in the world I work in:
I teach medical records software in classrooms with 12-24 computer stations. We log in to a training environment and practice the software in that environment. Some employers, instead of having a standard cpu computer station with the software on each cpu, instead use thin clients at each of these computer stations and then pull from their mainframe server.
I cannot speak to Thin Client use with predictive dialer, but I know it can be used on Windows or Linux servers.
A Thin Client offering Windows Embedded can be customized to use pretty much any software you would need locally but a Thin Client is meant to connect to a server at lower cost and energy consumption point than a traditional desktop computer. A Thin Client running an X11 client or connecting to a traditional Linux environment over XDMCP or an SSH App can be connected to from a Linux OS and the WES (Windows Embedded Standard) devices as well as the Linux devices can connect to any Microsoft Server setup that you could have.
Well, I'll try to give the explanation in the shortest possible way -
According to WikiPedia: "A thin client (sometimes also called a lean, zero or slim client) is a computer or a computer program that depends heavily on some other computer (its server) to fulfil its computational roles. This is different from the traditional fat client, which is a computer designed to take on these roles by itself." and as far as your question is concerned, yes thin client can be connected with the predictive dialers.
The major benefits offered by a thin client is:
1. Cost Savings
2. Simplified Management
3. Enhanced Security
4. Increased Productivity
An example of a hybrid thin client would be Chrome OS, where full functionality is only obtained when connected to the internet. Hardware thin clients are a great cost saver from a maintenance and management perspective, but each client requires the same licencing as a full operating system (Windows). That said, you should be able to do anything on a "thin" client that you can do on a "thick" (full computer) client.
Thin client is a cheaper replacement for a computer. Predictive dialers should run on the thin client. To answer this query absolutely accurately, I may need to llok at the details of actual products, the PD, thin client, etc.
The below answers provide you good detail. I would only add that thin clients vary by vendor. Those optimized for the PCoIP protocol typically have no Windows run-time SW, which means they should be more secure and the lowest maintenance option. Others using older thinclient protocols, e.g. Citrix HDX (ICA) have required some Windows functionality on the end-device which defeats the purpose of a thin-client to begin with.
There's a detail explanation on this at Wikipedia maybe in case you've missed it.
Put simply, a thin client allows application processing to occur on the back end server instead of the local desktop. This provides you with the ability to reduce your hardware footprint on local desktops considerably.
There are many other benefits to thin clients including tighter controls around your "Standard Operating Environments [SOE]". Ease of deployment for end user desktops. Geographical relocation of users without the need to move hardware. There are too many benefits to list.
Depending on which software vendor you choose (VMware, Microsoft, Citrix, AWS, etc.) all have different prerequisites for their thin clients. You will find that most if not all of the software vendors in the market have the ability to build the back end server farm on Windows or Linux. In reality it doesnt make much difference, which OS platform you use.
As for the "Predictive Dialer", depending on which product you use, they will have a list of supported platforms for servers and whether the product supports visualization or not. You will need to contact the vendor to confirm.