Creating awareness and breaking stereo-types among the potential customers are the biggest challenge in e-Commerce.
My biggest challenge is finishing my work on my website as I work full time and am starting my business as I go. I started my wife's mental health practice last year and now its my turn but I keep finding myself stalling out in my development.
Lead times, Customer service, Conversion % ? KPI's? What do you guys think?
Getting to speak to a human first time instead of getting through a whole list of "options" most of which do not lead you to where you need to.
Relating to e-commerce, the problem is people being bombarded with data. We have reached a stage now where that there is so much marketing on line people do not have the time to stay staring at their in-box all the time. Pop-ups can be irritating and just switched off. My mail in-box can have over 100 messages or selling products overnight. Most of them not relevant and waste my time opening them: they get deleted without opening !
Finding good developers to develop a good project are hard to find and even if u find one they charge you some X amount which is sky high
Technology in Ecommerce has evolved and is far easier to manage.. Lot of good platforms are there and very robust.. More than Technology its about Supply Chain Management ,Speed of Delivery, Quality of Products backed by Excellent Customer Support is what makes the Differentiator..
Competition, competition, competition. Seconded only by security. - The Pragmatic Web Designer,
When it comes to e-Commerce, I have found it most difficult to find the right target audience to market to. Secondly, finding the right developers who can whip together the best and most elegant e-Commerce website is a challenge as well.
I think that the threats are global rather that platform/crm/network specific, we could go on blaming hackers and hacktivists(the usual scapegoats for the usual minor annoyances) but it worries me much more the threats to the internet and individual freedom from government agencies. How do the huge data retention and espionage apply to ecommerce? Just think Espionage becoming Industrial Espionage, and Industrial Espionage on an Industrial Scale. Sure the people that handle these large amounts of data are veted etc etc.. BUT THEY ARE NOT VETED BY ME OR YOU TO HANDLE MINE OR YOUR INFORMATION, and the information they can access(this includes your data and intelectual property) can be worth billions.