What step can you take this week to move toward your goal of ............
What rate would your customers (whose calls you handled) give you today for your performance and why would they rate you that way? Scale 0 -100%
Actually in real life coaching is the first mile stone that brighten our career path whether in giving a enhanced career knowledge or by selecting professional coaching for organization . http://www.slideshare.net/certifiedcoaches/how-can-coaches-help-you-to-improve-your-business-productivity
"How do you think that made the other person feel?" Or "why do you think they responded in the way they did?"
This encourages the person to think about how their actions may impact others.
Are you interested in creating change, or are you committed to creating change?
What are the benefits of going to an ISO based Quality System?