What remote access software do you use and what do you like about it?
Trying to learn more about what remote access software your businesses are using and why. What do you use the software for? What do you like about it? What is the software missing?
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Apr 8, 2020
Hi Skye,
There are lots of remote support tools out there but most require you to either have an account or install something on the end-user's machine in order to gain access.
It can be awkward if you need to quickly and easily provide remote support to someone.
Several I'm aware of used to have a free plan, but these days have a free trial (but then require a fee).
One such remote desktop support tool is 'Join.me' (https://www.join.me). The lite version allows screen sharing but no web cam streaming conferencing. With only 5 participants per meeting it is not for very big teams at all.
The Pro and Business options seem relatively good value compared to the Lite version, with 10 webcam streams and 250 participants per meeting.
Another is LogMeIn (https://www.logmein.com/). They also have a remote support tool (called 'Rescue') and a remote access and management tool which can be used to manage remote workstations and servers.
Both have been around a pretty long time. Join.me is the cheaper of the two but LogMeIn seems to have a broader business application.
Hope these ideas help,
Jeff
www.thetechmentor.com
Mar 30, 2020
Many IT admins know Microsoft Windows Server comes with a role called Remote Desktop Services. This allows you to have Remote Desktop on the server as a session and your own desktop environment. The downside is the server needs to be licensed and have the resources and configuration to host all those sessions.
However, what most don't know, when you install RDS, that the server becomes a Remote Desktop Gateway. You can remote through the server directly to your own desktop in your Microsoft environment using regular old RDS / RDP (remote desktop services / Protocol). Too my knowledge the connection is licenced because your desktop is licensed and all its software. When you remote in to your desktop at the office, all your apps and normal desktop environment is presented to you just as it would be if you were in the office. What's even better is at the office, your desktop is screen is "locked" so no one but you sees what you are doing. And the resource drain on the server is next to nothing.
Thanks,
Brian Williams
www.iqsprial.com
Mar 28, 2020
Being a remote Linux Systems Administrator, I use the following tools:
1. Putty to connect to the servers remotely
2. Slack for communication
3. Nagios for infrastructure monitoring
4. G Suite for business emails, reports
5. Open VPN for private connections
6. Java for KVM for server reboots
7. Google Docs/Sheets for migrations and other stuff
These are the major tools and apps I use in my daily work shifts.
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Thanks,
Faisal Rehman
www.softwarespice.com
Mar 28, 2020
We use Microsoft Team for meetings. We like it, because it’s user friendly. It’s easy to use. And, it allows many people, more than 100, to participate in the online meeting at the same time.
If you only have small number of participants in a meeting, you can use Google Hangouts.
Hope this helps.
Mar 30, 2020
Thanks, Ming-Yi! I appreciate the insight on good virtual meeting software.
Mar 28, 2020
Right now during this Corona outbreak we are been forced to sit at home and work from home. Well thats a quite dificult task. Right now are using tools such as azure windows virtual desktop for remote desktop access along with communication tools such as MS Teams.
Awesome. Thanks, Jeff!