What you guys think of Texting for Business? Launched Text9
Just joined MosaicHub. I am the CEO of Text9.com and I would love to hear your guys thoughts on this SaaS. We got some great feedback so far, but would love to explore more opportunities and ways Text9 software can help grow your business.
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Feb 6, 2014
It looks like the Chat options many websites have. If I am already on your site using my smartphone or other device that can receive text, your application can send connect me to an customer service agent who can send me a text.
Make it a bolt on to customer service operations who use Chat and now they can handle mobile users through their text messages. To do that you need to either be part of their existing CRM-Call Center software or be the Chat-Text replace for their current Chat services.
I do not see non-Chat operations adopting your application as a standalone. It only does Text . If I have agents available to respond to Text in real time, then I would also want to handle Chat coming in from non-mobile devices. You need to cover both or be part of someone who does.
Feb 6, 2014
Really innovative concept! Businesses have been going mobile in every sense except customer service, so why not incorporate that as well? It's one of those ideas that is so simple and brilliant I'm mad I didn't think of it first.
The one thing I'm a little confused about is your value proposition- I think its a great way to make customer service more modern and easy. I don't understand how it will necessarily engage users who are about to otherwise abandon your mobile site immediately.
Feb 6, 2014
Hi Kimberly!
Thank you for your feedback and for your great question. Most mobile customers are having quick questions and not having the time to go through the site and find what they are looking for, or the site contact page is buried and hard to find. That is just one reason our Text9 works for mobile customer engagement.
Some sites have a phone number on the site, but there is a huge upward trend on people preferring texting , especially generation Y (or the millennials).
Another reason is branding and the trust factor. We are seeing so many sites, in different industries, where trust is so critical. Allowing your customer to send you a text will put your business ahead of your competitors. Right now in some industries we are seeing a 10% of visitors sending a text. That is phenomenal, and it doesn't take in account the customers calling or submitting a form.
Just posted an infographics today about "Why texting matters to your business": https://www.facebook.com/text9
Feb 6, 2014
I love it!
We utilize tracking number that allow you to send a text to the caller during the call. So when the call hangs up they already have a thank you text from you. We also have businesses texting their B2B customers with weekly specials.
Emails do not get read and as long as you are texting valuable info the customers do not seem to mind the texts.
I really like your application. I will look more at your site later today.
Feb 6, 2014
That's great to hear John, and thank you so much for your input. Please call me or text me anytime if you have questions :) . We use the phone number through Text9 so I can respond through the system. It's really good to have employees in a business use a Texting number and that's not their personal one. Great to offer customer support to clients.
Mine is (480) 397-0904
Jack ,
That's great feedback and I really appreciate it. I've been thinking about that option as well. Right now there are few small businesses that use it and most of them prefer the texting option from customers because they do not have customer service reps to take the chats. Texting allows the business owner to have their assistant respond when they are on the go and not necessarily in front of their computer.
Still, you are correct and there is definitely a need for an alternative. Usually our clients now have a different software to take the incoming chat.
I will keep you updated with the new releases and what solutions we will have for that. Thank you again.