What you guys think of Texting for Business? Launched Text9
Just joined MosaicHub. I am the CEO of Text9.com and I would love to hear your guys thoughts on this SaaS. We got some great feedback so far, but would love to explore more opportunities and ways Text9 software can help grow your business.
I love it!
We utilize tracking number that allow you to send a text to the caller during the call. So when the call hangs up they already have a thank you text from you. We also have businesses texting their B2B customers with weekly specials.
Emails do not get read and as long as you are texting valuable info the customers do not seem to mind the texts.
I really like your application. I will look more at your site later today.
It looks like the Chat options many websites have. If I am already on your site using my smartphone or other device that can receive text, your application can send connect me to an customer service agent who can send me a text.
Make it a bolt on to customer service operations who use Chat and now they can handle mobile users through their text messages. To do that you need to either be part of their existing CRM-Call Center software or be the Chat-Text replace for their current Chat services.
I do not see non-Chat operations adopting your application as a standalone. It only does Text . If I have agents available to respond to Text in real time, then I would also want to handle Chat coming in from non-mobile devices. You need to cover both or be part of someone who does.
Really innovative concept! Businesses have been going mobile in every sense except customer service, so why not incorporate that as well? It's one of those ideas that is so simple and brilliant I'm mad I didn't think of it first.
The one thing I'm a little confused about is your value proposition- I think its a great way to make customer service more modern and easy. I don't understand how it will necessarily engage users who are about to otherwise abandon your mobile site immediately.