I strongly believe Salesforce is work the investment because:
1) It is very flexible
2) Is it easy to customize its capability through 3rd party extensions on the AppExchange.
3) Has a vibrant and helpful user community.
4) It will grow with your business needs.
5) It works well on mobile.
6) It integrates well with Outlook and gmail.
7) It has an open API that can integrate with many other platforms.
If your CRM needs are basic and not expected to change over time, then Zoho and other apps may be sufficient. Otherwise you may find that you quickly meet functional limitations.
Depends on what you plan to use the tool for.
CRM's (customer relationship manager) are not built to generate new business opportunities.
If this is what you plan to use the tool for I would look into an SPM (sales process manager).
There are a few on the market, one I am familiar with would be ProspectStream.
I personally like OrangeCRM. I have integrated a lot of clients with their CRM and it's always a smooth process for me as a developer and for my customers . They are very robust and flexible. You can check more about what they offer at http://orangecrm.com/orangecrm-features.php . Wish you success with any CRM of your choice! Cheers
Zoho and Salesforce are definitely awesome tools to check!
Or if you want more alternatives, you can always check this list of over 15 CRM software ranked according to its Alexa stats with its features and pricing.
You can also add more software in the list, or edit some info in case if they're wrong. Really a perfect sheet if you need to have a comparison..
They are built with a target market in mind, so they are fundamentally similar, but specifically different in emphasis. For example, Sales force is for a company with established, documented processes. SugarCRM is for the tight budget and simple tracking, but its powerful, just don't expect it to like the paid crms. Support is weak. These are the two ends of the spectrum, high price most tools and debility and support --- least tools, poor support, free or lower priced, open source.
A CRM is only as effective as the individual/business using it. Analyze your workflow before investing the time and money on something you may not actually need.
With that being said, Daylite by Marketcircle is the Mac equivalent of ACT! I wouldn't go so far as to wholeheartedly recommend it, but for those lamenting the lack of Mac CRM software, it's one option that allows for self-hosting if that's your thing.
If you're looking for automation, Infusionsoft is a great way to go. I use it mainly for lead capture forms on my website that auto generate follow up sequences based on interest.
Since using it, I've been able to streamline my prospecting and nurturing process.
Most CRM platforms are effective and efficient in their own right. However, a CRM platform never made a company more effective or efficient by its own merits. These platforms are mere tools that facilitate a management strategy. Failure to recognize this point has cost businesses vast sums of time, resources, and cash. A company should first consider how it wishes to operate and assess the potential benefits before evaluating platforms.
CiviCRM is solid. You can get it for free and customize, either learning it yourself or paying someone to do so. There are no subscription fees like for SalesForce, and its more flexible, but the interface is less well designed.