Which is the best online customer support tool for my website?
Hi guys,
I am working in a real estate firm. In our website the traffic is very good but the conversion rate is bad. So i need an online customer support tool to interact with my clients and to crack more deals.
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Dec 23, 2014
Try Zingtree. This is an interactive decision tree tool you can set up yourself, and it makes it very easy for customers to get answers quickly. Plus, you can see where people have the most questions, which helps in optimizing your web site.
Aug 7, 2014
you should try the open source -> https://github.com/essential-data/openreply its free and pretty handy
Jul 8, 2014
Without a doubt, a live chat solution is the best tool for supporting your customers. Other than that, a thorough ticketing system is also a great option.
Jun 26, 2014
Hi
This is a classic problem most of the online classified companies face . Before starting up with a lead capture mechanism , you can start with google analytics ( If you are using is ) and understand the entry and exit points of buyer . You can analyze the content of the page A/B testing is strongly recommended . Post a through analysis you can google your need .
Regards
Jun 14, 2014
If you're looking for a software-as-a-service solution, I'd check out Olark (http://olark.com). It's free to try, and very robust in terms of its functionality. You can see what your clients are viewing if they have questions, manipulate data inputs on any forms they may be struggling with, and their insights feature will let you see how their system is helping your firm. It's free to try, too.
Best,
CG
Jun 5, 2014
Many companies provide live chat support service. But I recommend you WebGreeter. they provide 24/7 live chat service all over the world. They give you report on daily basis about how many visitors came today from which region etc. Here is the link: webgreeter.com
Jun 4, 2014
Most probably I do agree live chat plays a big role to increase conversion rate, but it depends on your service and also company representative who operate the live chat panel and how does tackle to potential customers. So, for hassle free and proactive customer support, I would refer eAssistance Pro live chat software https://www.eassistancepro.com/ that is easy to setup and use. It has various features for online business which helps to increase conversion and achieve targeted online sales.
Jun 3, 2014
Online chat would only solve 1 aspecte of the problem: Communication is just one of the many reasons your conversion is low.
There are many other factors, the main factor being user interface design. There are studies on where the search should be, how call to actions should be used and located on the site. Another examples are user reviews (Community) and Content (are you overloading with content? can you feature videos?).
Contact me, or you can compare your site with existing sites that work.
Jun 3, 2014
Hi Sterling,
In order to increase conversion rates you can combine a customer service support tool with a good sales/customer service rep to manage the tool. Why don't you try Clickdesk? https://www.clickdesk.com. I recommend this to my clients who have a steady stream of traffic to their website and they need to engage their visitors while decreasing their bounce rate. With Clickdesk you can see several details about the potential client visiting your site (location for example), and you can initiate a conversation with them while they're visiting. I think it starts at $12 a month, which is pretty affordable. I hope this helps!
Jun 3, 2014
I've used www.kayako.com on a number of site builds. Chat, ticket tracking, groups with permissions, macro inserts for caned responses, etc... It gets my thumbs up.
Jun 3, 2014
Hi Sterling,
First, how do you define conversions? If you are defining conversions as sales, then yes, reinforce your sales effort.
If you are defining conversions as appointment setting or lead generation, then I would focus more on how you are presenting to potential customers/clients. This could include website structure and/or user experience. You need to make sure that your traffic is being funneled to the conversion point on your website.
Jun 3, 2014
A fast and free tool (although time isn't necessarily free) would be a specific twitter account. It offers your potential clients an opportunity to engage and you can gather lots of info too. Happy to look more closely at your challenge and give you pointers. Sometimes we can overcomplicate. Regards, James
Jun 3, 2014
To convert business you need sales support, not customer support per se. Customer support tools do more incident management (for problems) than sales force automation with lead tracking and interaction.
Jun 3, 2014
Hi Sterling,
yes,superior Customer experience is the buzz word of every businesses nowadays.If we deliver superior CX Services ,Then we can easily convert visitors in to customers.With this short note,I would like to ask few questions to address your query more specific.
1.what kind of business you are in to?
2.B2B or B2 C?
3.Online Presence is there?
If you want to convert/increase online visitors to customers ,I can show you a framework which helps visitors in real time and deliver a superior customer experience.
why dont we set up a call,So that I can schedule a demo?you can bring those who are also interested to deliver a superior experience.
kindly let me know if you are really interested to explore further
Awaiting your reply
Thanks
karthik
Business consultant
Jun 3, 2014
I have taken eAssistance Pro live chat service for online customer support. I can assist my real time customer when they visit to website, its features enable me to track visitors and analyze website traffic. Easy to install and use, exactly what we needed, according to my opinion If you want to enhance your business, then this live chat is defiantly worth-full for you.
Jun 3, 2014
You could go for a bog-standard out-of-the-box solution like Liveperson, but I'd suggest you go straight to dedicated sales staff rather than support.