Which is the best online customer support tool for my website?
I am working in a real estate firm. In our website the traffic is very good but the conversion rate is bad. So i need an online customer support tool to interact with my clients and to crack more deals.
Try Zingtree. This is an interactive decision tree tool you can set up yourself, and it makes it very easy for customers to get answers quickly. Plus, you can see where people have the most questions, which helps in optimizing your web site.
you should try the open source -> https://github.com/essential-data/openreply its free and pretty handy
Without a doubt, a live chat solution is the best tool for supporting your customers. Other than that, a thorough ticketing system is also a great option.
This is a classic problem most of the online classified companies face . Before starting up with a lead capture mechanism , you can start with google analytics ( If you are using is ) and understand the entry and exit points of buyer . You can analyze the content of the page A/B testing is strongly recommended . Post a through analysis you can google your need .
If you're looking for a software-as-a-service solution, I'd check out Olark (http://olark.com). It's free to try, and very robust in terms of its functionality. You can see what your clients are viewing if they have questions, manipulate data inputs on any forms they may be struggling with, and their insights feature will let you see how their system is helping your firm. It's free to try, too.
Many companies provide live chat support service. But I recommend you WebGreeter. they provide 24/7 live chat service all over the world. They give you report on daily basis about how many visitors came today from which region etc. Here is the link: webgreeter.com
Most probably I do agree live chat plays a big role to increase conversion rate, but it depends on your service and also company representative who operate the live chat panel and how does tackle to potential customers. So, for hassle free and proactive customer support, I would refer eAssistance Pro live chat software https://www.eassistancepro.com/ that is easy to setup and use. It has various features for online business which helps to increase conversion and achieve targeted online sales.
Online chat would only solve 1 aspecte of the problem: Communication is just one of the many reasons your conversion is low.
There are many other factors, the main factor being user interface design. There are studies on where the search should be, how call to actions should be used and located on the site. Another examples are user reviews (Community) and Content (are you overloading with content? can you feature videos?).
Contact me, or you can compare your site with existing sites that work.
In order to increase conversion rates you can combine a customer service support tool with a good sales/customer service rep to manage the tool. Why don't you try Clickdesk? https://www.clickdesk.com. I recommend this to my clients who have a steady stream of traffic to their website and they need to engage their visitors while decreasing their bounce rate. With Clickdesk you can see several details about the potential client visiting your site (location for example), and you can initiate a conversation with them while they're visiting. I think it starts at $12 a month, which is pretty affordable. I hope this helps!