May 28, 2014
What is the best live chat software for my website?
I am a marketing manager in a real estate firm and for my company website I need a live chat software which will help me to provide instant online support to my clients.
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May 29, 2014
Hi Mia,
I would have to agree with most of the comments that said LiveChat. However, if all you need is a simple way to respond to your visitors in real time and you will be handling the chats, you can use ClickDesk (https://www.clickdesk.com/). Their free trial does not expire while LiveChat's free trial is only for 30 days. Click Desk has support ticket options, live chat, and can be easily integrated. The chat box itself has great customization options for being free! You of course have more control of of the design etc. when you upgrade, but If you only have one agent it's perfect. If you have more than one agent, I think LiveChat is the way to go. Hope this helped!
Jul 28, 2016
I'd highly recommend www.limetalk.com. Nice graphics, intuitive application and cheap.
Jul 29, 2016
Hi Mia
I don't know if you have managed to find something as this question was posted in May, so sorry about late contribution.
Our favourite system is https://www.zopim.com/. You can do a trial with them at no cost and in fact you can run a single user licence for no cost forever :-)
They are compatible with PHP, HTML and WordPress websites so you can take your pick. They also offer a mobile app but you have to approach this with care as it really depends on how reliable your mobile network is.
Although some large companies such as KIA use the product, we use this for our smaller clients and they love the simplicity of the product. You don't have to be a computer expert to configure or use it and pricing is based on the number of simultaneous agents logged in and not agents registered, which is really useful if you are trying to keep the costs down.
I hope this helps.
May 29, 2014
I would back the two answers above mentioning LiveChat. We used them starting back in 2010 for a couple of years until we started hiring in-house staff. We've also used them a few times to cover relocations on different projects. I can't talk highly enough of them.
Needless to say, they're not going to be the expert in your field that you are, but they have mostly resolved the language issues they experienced early-days and the skillsets are certainly increasing.
I wouldn't recommend anyone above them and I did a lot of research.
May 29, 2014
Hello Mia, wow great question I use clickdesk; myself. just about every software feature you might need, and you can implement it into your Google Apps account. some of the best times in these contacts are because you have a software program that makes it easy to use. I like the social toolbar feature too. It i9s much the same as both twitter and facebook in some respects. I am sure the also have a trial package to let you see if it is a fit with your business.
May 29, 2014
Hi,
As above have mentioned, There are plenty of providers out there.
IMsupporting.com is another potential for you. It comes with free trial so nothing really to lose.
Thanks
G
May 30, 2014
I recommend you WebGreeter live chat software and support for website. They provide 24/7 live chat service all over the world. They also privide live chat service on Facebook page. Here is the link: webgreeter.com
Jun 4, 2014
Hi Mia,
I am a marketing manager the same as you. Our website is about e-commerce online business. And we choose 123 Live Help about 2 years ago. I have to say, that chat software help us a lot.
I guess you can try it too.
You can Google 123 Live Help or 123 Flash Chat.
Sep 2, 2014
Hi, i highly recommend you try Chat4Support from http://www.chat4support.com, I have used it for long time and i think it is the best live chat software for my website. It helps me easily have a chat conversation online and also check the website traffic. I like this wonerful live chat tool!