What is the best live chat software for my website?
I am a marketing manager in a real estate firm and for my company website I need a live chat software which will help me to provide instant online support to my clients.
I would have to agree with most of the comments that said LiveChat. However, if all you need is a simple way to respond to your visitors in real time and you will be handling the chats, you can use ClickDesk (https://www.clickdesk.com/). Their free trial does not expire while LiveChat's free trial is only for 30 days. Click Desk has support ticket options, live chat, and can be easily integrated. The chat box itself has great customization options for being free! You of course have more control of of the design etc. when you upgrade, but If you only have one agent it's perfect. If you have more than one agent, I think LiveChat is the way to go. Hope this helped!
I'd highly recommend www.limetalk.com. Nice graphics, intuitive application and cheap.
I don't know if you have managed to find something as this question was posted in May, so sorry about late contribution.
Our favourite system is https://www.zopim.com/. You can do a trial with them at no cost and in fact you can run a single user licence for no cost forever :-)
They are compatible with PHP, HTML and WordPress websites so you can take your pick. They also offer a mobile app but you have to approach this with care as it really depends on how reliable your mobile network is.
Although some large companies such as KIA use the product, we use this for our smaller clients and they love the simplicity of the product. You don't have to be a computer expert to configure or use it and pricing is based on the number of simultaneous agents logged in and not agents registered, which is really useful if you are trying to keep the costs down.
I hope this helps.
I would back the two answers above mentioning LiveChat. We used them starting back in 2010 for a couple of years until we started hiring in-house staff. We've also used them a few times to cover relocations on different projects. I can't talk highly enough of them.
Needless to say, they're not going to be the expert in your field that you are, but they have mostly resolved the language issues they experienced early-days and the skillsets are certainly increasing.
I wouldn't recommend anyone above them and I did a lot of research.
http://www.olark.com is what I suggest. hope this was helpful.
Hello Mia, wow great question I use clickdesk; myself. just about every software feature you might need, and you can implement it into your Google Apps account. some of the best times in these contacts are because you have a software program that makes it easy to use. I like the social toolbar feature too. It i9s much the same as both twitter and facebook in some respects. I am sure the also have a trial package to let you see if it is a fit with your business.
As above have mentioned, There are plenty of providers out there.
IMsupporting.com is another potential for you. It comes with free trial so nothing really to lose.
I recommend you WebGreeter live chat software and support for website. They provide 24/7 live chat service all over the world. They also privide live chat service on Facebook page. Here is the link: webgreeter.com
I am a marketing manager the same as you. Our website is about e-commerce online business. And we choose 123 Live Help about 2 years ago. I have to say, that chat software help us a lot.
I guess you can try it too.
You can Google 123 Live Help or 123 Flash Chat.
Hi, i highly recommend you try Chat4Support from http://www.chat4support.com, I have used it for long time and i think it is the best live chat software for my website. It helps me easily have a chat conversation online and also check the website traffic. I like this wonerful live chat tool!
I have used many live chat applications in last one year all have good, I like all of them.
All application are good and have some quality, but I was looking for more. Currently I am using https://visitlead.com/ which is easy to use, good service, advance features, no limit for chat, team chat and many more.
You should try Live2Support as it is a multi-featured interactive live chat tool. You can monitor visitors as they browse your website, know their location and initiate chat accordingly. There are several options for operator to operator coordination and you can customize the live chat to match your brand. There are pre and post chat forms which are great ways to capture leads and it can also be integrated with numerous CRM, CMS, E-Commerce and marketing mailing tools via which you can collect real time feedback, use chat transcripts as support tickets in CRMs and much more!
You can know more advanced features here: https://www.live2support.com/features-live-chat.php
Hope it helps!"
If you want to thrive in the competitive real estate market, you have to take customer service seriously. For real-time support and instant communication, companies have started adopting modern-day chat support tools like live chat software.
I have tried and tested a bunch of live chat software and would recommend you to try https://acquire.io/ which has auto-reply facility and the smart suggestions feature.
You can receive offline inquiries and address them with the canned response. Automatically route conversations to the concerned department without asking your customers to switch between the departments.
Set rules and conditions to sent out behavior-based messages which motivate your audience to take the next step, helping you and your sale team to nurture a potential lead.
Receive customer feedback by integrating survey and feedback tools to the live chat platform.
Hope this helps.
eAssistance Pro live chat can fully meet your needs. It lets you setup live chat for website, monitor website visitors, and analyze their web activities that is helpful for improving online business and customer support service.
Checkout this https://www.eassistancepro.com/
Have a look to the URL explaining step by step guide to enable live chat in your website. I found it from google, so many third party live agent service providers are available in market.
http://www.livechatinc.com/ They offer a free trial. We use it on 50 of our websites.
Hi, Is your site using Wordpress, or something else? There are a few options. One great one is http://www.livechatinc.com/. This is not a free one though. Another one would be www.cometchat.com/wordpress-chat/
I've been happy with Zopim's product. I like that it will let customers leave me an email message if I'm not online at that moment.
We currently use LivePerson. http://www.liveperson.com/ as a mid-market companies and I can honestly say I haven't had a single problem with it since day 1.
We use LiveChat. I found it to be easy to setup and easy to use. I think it's a great product.