Community Guidelines

Overview

Business.com is an online community that connects businesses with quality service providers. Our mission is to help facilitate the hiring process for businesses in need of services, while helping service providers effectively market themselves and get hired.

All members should conduct themselves with a high degree of integrity and respect. Your use of the Business.com website is subject to these Community Guidelines. We reserve the right to modify these guidelines at any time.

Tips & Guidelines for Asking Questions

The Expert Advice feature is a powerful way for business members to get valuable business advice from experts while also allowing service providers to showcase their expertise by providing helpful answers. Here are some tips to asking great questions:

  • Skip the Hiring Inquiries. Are you looking to hire a service provider? The best way to do that is by looking in our expert search listings! All questions asking “Where can I hire a (insert service provider here)?” will be removed.
  • Provide sufficient detail. Provide an appropriate level of detail to help people better answer your question.
  • Keep your questions business related. We are a B2B (business-to-business) community and the purpose of the Q&A is to get answers from service providers in various areas of expertise. All non-business questions will be removed.
  • Ask open-ended questions. Any yes/no questions or one-response questions (i.e. “What is the current price of Moz?”) will be removed.
  • Don’t ask the same question twice. We will alert all relevant service providers when you ask a question and will give it sufficient opportunities to be answered. Any duplicate questions by the same user will be removed.
  • Tag your question. To get more responses and help other members, don't forget to add a few tags when asking your question.
  • Social share. Share your question with your social media contacts to solicit more responses.
  • Vote. Say thank you by voting up helpful answers and help maintain high quality content by voting down answers that are not useful.
  • Service Providers Asking Questions. Service Providers are allowed to ask questions outside of their area of expertise. In order to ask a question in their area of expertise, they must disclose that they are an expert in that industry and their reason for asking in the description. Any service providers who do not disclose that information will have their question removed.
  • Do NOT self promote. Self-promotional questions will be deleted and multiple infractions may result in account deactivation. A self-promotional question is defined by the intention of strictly looking to promote yourself/your business rather than looking for advice.

Tips & Guidelines for Answering Questions

  • Provide sufficient detail. Provide an appropriate level of detail to help business’s understand the answer to their problem.
  • Be relevant. Any posts that don’t answer the question will be removed.
  • Be professional. This is a professional community and should be treated as such. Any offensive, pornographic, or inappropriate language will be removed and may result in immediate account deactivation.
  • Link Law. Links are ok to post if they:
    • Answer the question
    • Are not a direct link to your website/social media pages
    • Are accompanied by a description of why it’s valuable to click on

    Any link that is posted that does not adhere to these guidelines will be removed.

  • Don’t duplicate. Each question should be answered with a thought out, individual response.
  • Leave out contact information. We make it extremely easy for members to communicate on Business.com through our private message feature. Protect your information from spammers and use our private message feature instead!
  • Do NOT self promote. Self-promotional responses will be deleted and multiple infractions may result in account deactivation. A response will be considered self-promotional if it does not answer the question in any other way besides referring to your own services.

Tips & Guidelines for Messaging

  • General Etiquette. Business.com messaging exists to help our members engage with each other to transact business. Remember to be courteous, introduce yourself fully and be respectful of the recipient's interests and time.
  • Self-Promotion & Spamming is Strictly Prohibited. Using the message system to self-promote or "spam" members about your company, startup, services, products or non-business related matters is prohibited. Any message flagged as self-promotional or spam may result in a temporary ban on your messaging abilities and repeat offenses may result in the deactivation of your account.
  • Inappropriate Language/Behavior is Strictly Prohibited. Any obscene language or content that is offensive to other community members, including certain topics around race, religion, gender or political affiliation is prohibited. Any message flagged as inappropriate may result in a temporary ban on your messaging abilities and repeat offenses may result in the deactivation of your account.
  • Messaging Experts. Unless you are mutual followers, you should only message service providers if you are inquiring about services that they offer. Using this messaging feature to promote your own services or for any other purpose is strictly prohibited. Any message flagged as self-promotion or spam may result in a temporary ban on your messaging abilities and repeat offenses may result in the deactivation of your account.
  • Automated Messaging. Any attempt at automated messaging, including promotional content or spamming, will result in an immediate suspension of your account. If automated messages continue, your account will be deactivated.
  • Flagging a Message. If you receive a message that does not meet the Business.com Messaging Guidelines simply click the "flag as inappropriate or self-promotional" in the message. The Business.com team will review the message and take appropriate action, which may entail a warning to the sender, a suspension of that member's messaging abilities or the deactivation of that member's account. Thank you for helping to foster a high quality community.

Tips & Guidelines for Posting Resources

Resources you post are linked to your profile and provide a great way to showcase your expertise and attract more business, while adding value to the community. Top quality resources will be added to our resource center. Here are some tips to creating a great resource:

  • Choose a good topic. If you are searching for topics, browsing questions in our Expert Advice feature is a great place to draw ideas for popular topics.
  • Choose a catchy title. You want people to click through to your resource so choose an enticing, yet relevant title.
  • Break it down. Online readers typically have short attention spans. Use smaller paragraphs, subheadings and bullets.
  • Tag your resource. To get your resource in front of more members that are interested in your topic, add a few tags.
  • Social share. Share your post with your social media contacts to increase your visibility and further exhibit your expertise.
  • Vote. Help keep content of high quality by voting up/down resources. Add comments if you like a resource, disagree or have something to add.
  • Do NOT self promote. Purely self-promotional resources will be deleted and multiple infractions may result in account deactivation.

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