About Me

DAVID BROWNLEE is the CEO and Founder of Pure Customer Service and The Brownlee Group. He is the author of Rock Star Customer Service and is a Business Results Coach for Tony Robbins. David is considered one of the leading experts in customer service training and business training products.

Helping others achieve their goals and dreams is David’s passion and mission in life. He believes in finding fulfillment and success through kindness and caring.

Over the years David has coached and trained thousands of people around the world. He has taught over half a million fans through his live events and multimedia products. He has also started and sold several companies. His past clients include Fortune 500 clients such as McDonalds, American Express, Microsoft, Nike and others. He has worked with major Hollywood Studios such as Dreamworks, Paramount Pictures, Universal and MGM. His celebrity clients have included Danny DeVito, Denzel Washington and more.
David holds the title of the biggest winner in the history of the Hollywood Squares Game Show and has been featured on the hit TV show, House Hunters International. He has been quoted in Time Magazine and People on various topics and has contributed to Wedding Planner Magazine and others. David has also been featured on ESPN Radio and local news stations.

David’s passion for helping others led him to co-found a charity to help build schools for children in Kenya and El Salvador.

David has been blessed to lead a life following his passions which include traveling to over 44 countries, racing motorcycles, competing in triathlons, DJing, singing and playing guitar in bands internationally, surfing, snowboarding and golfing. He is a dedicated husband and father and enjoys spending quality time with his family and friends.

“Life is an adventure – live it up!” David Brownlee

Business Description

Have you ever had these frustrations before?

• Your customers are complaining that they are receiving bad customer service from your employees?
• Your online reviews are not where you want them to be?
• You are not getting the referrals every month that you know you can?
• You’ve spent money on training and did not get the lasting results you were looking for?
• You wish that your team handled upset customers better and had more skills in customer service?

What if there was a way to build raving fan clients that will never leave you?
What if you could use customer service to increase your revenues?
Would you like to double the number of referrals you get next month?

With this new customer service blueprint from Coach David Brownlee, “The 7 Secrets To Excellent Customer Service,” you will discover how to achieve all of this and more! You will have the opportunity to crush all of your customer service objectives faster, easier and with long-lasting results.

In this quick video and e-book you will discover:

• Why customer service is important and the effect it is having on your bottom line
• How to turn irate customers into lifelong raving fans of you and your organization
• The subtle tricks to make your clients feel welcomed and spend more money with you
• The secrets to delivering world-class customer service regardless of the customer service situation
• How to double your referrals in 30 days or less

Feel free to train yourself and your team from this video as often as you like. If you would like the ebook, quiz and workbook that accompany the Pure Customer Service Certification Program, call or email us today and we’ll get it right over to you.

We hope you get great value from this program and we look forward to continuing to serve you with your online training, live workshop and coaching needs.

We are honored to be your customer service coaches and trainers. We do not take this privilege lightly. Thank you.


Coach David Brownlee & The Pure Customer Service Team
(800) 299-3449

My Skills



CEO, Founder at Pure Customer Service

January 2014 - Present
PureCustomerService through the www.RockStarCustomerService Program helps our clients build customer loyalty, gain referrals and increase revenues through Customer Service Training, Speaking, Workshops and Customer Service Training Products. Customer service training is our passion! Customer service training expert, David Brownlee, and his team of San Diego customer service training professionals will help transform your customer service through innovative ideas, new trends and up to date best practices for you and your customer service representatives. Leave all of your customer service training needs to us and enjoy more time to focus on other parts of your business.

Our San Diego customer service training programs will help you:

Build loyal customers
Get more referrals
Increase revenues
And more

We address your company’s communication and customer service strategies to ensure an excellent customer experience for your clients. Our programs also strive to make sure you and your staff have a pleasant work environment so that you and your employees look forward to coming to the workplace everyday.

Call or email us today to find out how we can assist you (800) 299-3449 or (858) 367-0289

Enjoy our San Diego customer service training programs locally and abroad!

President, Founder at The Brownlee Group -

December 2012 - Present
The Brownlee Group helps executives, small business owners, entrepreneurs and individuals by helping them access the confidence, drive and determination they need to consistently be successful through business coaching, life coaching, Tony Robbins Coaching, High Performance Coaching, Sales Training, Customer Service Training, Workshops, Training Products, Consulting and Speaking.

CEO, Founder at

January 2010 - January 2014, is the fastest, easiest and safest way to send or receive an online cash wedding gift. We created to provide a fast, safe and convenient way to give and receive cash wedding gifts that will truly help our clients achieve their goals. is a convenient and tasteful way to give and receive cash wedding gifts.

Co-Founder at 2GoSpa -

June 2008 - Present
2GoSpa brings the experience of a luxurious full-service San Diego spa to your home. Our licensed professionals can transport just about every spa treatment to you, including massage, facials, reflexology, aromatherapy, body scrubs, manicure/pedicure, organic beauty products and more! Book a private day spa treatment, a "spa party" with friends, a wedding or baby shower or custom-designed event. Our quality services and affordable prices make 2GoSpa a truly pleasurable experience.

CEO, Founder at Skyline Entertainment

January 1995 - December 2005
Founded premier special events and entertainment production company with exclusive corporate accounts and movie studios.

Founded an entertainment company specializing in live entertainment and production for corporate events, movie premiers, exclusive celebrity events and concerts. Built a team of the most qualified and talented professionals in the industry. Headed up sales force for major accounts, organized company operational systems, marketing strategies and event coordination and planning. Clients included Disney, Universal, Paramount, Nike, McDonald’s, Dreamworks, MTV, FOX, Sony, American Express, Bank of America, Mitsubishi, LA Lakers, Danny De Vito, Denzel Washington, and others. Sold the company in 2005.


California State University-Northridge

Degree: BA
Field of Study: Speech Communications

Westlake High School

Degree: College Preparatory
Field of Study: High School Diploma


NLP Practitioner



Radio Guest On ESPN 1700 Real Estate Hour

Publication: ESPN Radio 1700
Date: Apr 05, 2013
We discuss current market conditions of real estate in San Diego and give advice to listeners on how to win in this market.

Wedding Planner Magazine - Seven Steps To Success

Publication: Wedding Planner Magazine
Date: May 01, 2012
By David Brownlee, CEO, CASHWEDDINGGIFT As small business owners, we know how important it is to find marketing strategies that will grow our customer base. We also know how challenging it is to find those new markets and turn those new contacts into new customers. Finding new market opportunities boils down to what I call the SUCCESS strategy. This acronym can be broken down into seven easy steps to help grow and market your business.

House Hunters International, Nicaragua (David and Luna)

Publication: HGTV
Date: Jan 01, 2012
Real Estate Consultant David Brownlee and his wife Luna move to San Juan del Sur, Nicaragua. They open the Luna Bella Day Spa together and David is the General Manager for Century 21 Gold Coast Realty...


Contact Information

B St
San DIego, CA
Phone: (800) 299-3449

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