You'd never ignore your personal health so why would you ignore the health of your small business? Stop wasting time on over the counter remedies and take decisive action now! Partner with Ed Drozda, The Small Business Doctor, who will help you to diagnose and effectively treat your business ills. You know your business is very important; don't wait until it's terminal. Remember, a healthy business is a successful business.
Contemplating starting a new business- I will help you to determine if this is the right choice for you and ease the burden of getting started.
New to small business- I will help you sort the necessary from the unnecessary and help you to overcome burnout and overwhelm.
A sage business person with unresolved challenges- I will help you to diagnose and treat the underlying problem rather than the symptoms that you now are managing.
What are the most important things to consider when hiring a service provider in your field?
There are three key considerations: 1) the client is ready to engage wholly in the coaching relationship. That is to say they are ready to take bold steps and to acknowledge all possibilities no matter how difficult that might be, no matter where the responsibility may lie; 2) the client is at ease with and confident they can develop trust in the coach. This is a prerequisite to bringing the first consideration to fruition; 3) the client recognizes that they will be doing the "heavy lifting." The coach is a facilitator however the client is the creator and owner of the outcome. Anything less is not sustainable and success is meant to last.
How are you different than others in your profession?
My focus is on business from the perspective of the business owner. Their abilities, challenges, construct, potential and ambition are fundamental to the success of their business. The rest is important but without a strong foundation virtually all will fail; I help to make sure the foundation is not only not overlooked but that it is reinforced to the extent possible.
What are your biggest professional influences (books, mentors, events)?
I credit my mentor Will Calmas for encouraging me to enter the coaching profession. His honest appraisal led me to see that my passion lies in my ability to inspire and guide others to be the very best they can be. I do not look to books, events and such for influence. I find that my greatest influence is derived from the challenges my clients, peers and colleagues pose. It is this that drives me to perform above and beyond each and every time.
Chairman of the Board at North Attleborough & Plainville Chamber of Commerce
January 2009 - April 2009
Provide BoD leadership for this 300 member local business and community organization.
Co-VP Marketing and Communications at International Coach Federation of New England
July 2006 - June 2009
Responsible for maintaining and improving communication between the organization and it's membership.
The Small Business Doctor at E & D Associates
April 1996 - Present
Associate Director Process Control at American Red Cross Blood Services
January 1995 - January 1996
Led a department responsible for document control, validation of equipment, computer software and procedures in a highly regulated environment.
Directed staff that manages 50,000+ regulated documents annually. Maintained on time distribution of documents. Initiated process to electronically transmit documents throughout four state regions, with projected 50% cost reduction and 75% improvement in efficiency.
Led consolidation of document control and validation processes in four state merger. Managed diverse work teams and accomplished goals on schedule. Achieved positive change through integration of diverse procedures. Earned staff confidence during period of considerable change.
Developed and implemented infrastructure to track and trend process deviations. Facilitated conversion of departmental computer platform. Strengthened regional position for future expansion and development.
Compliance Specialist/Security Officer (IT) at American Red Cross Blood Services
January 1992 - January 1995
Ensured computer system projects compliance with state, federal and national regulations. Administered security associated with on-line program users.
Developed and implemented system to manage software development projects. Improved project life cycle tracking with 60% reduction in tracking errors.
Conceptualized, planned and initiated conversion from manual to electronic system to manage password security for regions 600+ mainframe system users with 50% reduction in security management work effort.
Managing Consultant at New England Immunology Associates
January 1989 - January 1992
Responsible for day to day business activities, reporting to company president. Restored business as an industry contender by broadening customer base. Increased sales 20%.
Administrator at Artificial Kidney Centers of Rhode Island
January 1988 - January 1989
Directed all business and non-nursing clinical services for multi-site practice. Led staff of 85 with 10 managers. Full P&L accountability. Implemented change to reverse serious attrition rate. Improved efficiency through improved staff communication. Upgraded lab equipment, improved turnaround time 40%.
Technical Director, Blood Services at UMASS Medical Center
January 1984 - January 1988
Supervisor, Blood Bank/Clinical Consultant at Women and Infants Hospital
January 1979 - January 1984
Blood Bank Technologist/Clinical Consultant at St. Mary's Medical Center
January 1975 - January 1978
Field of Study: Medical Technology
Field of Study: Health Care Administration
Field of Study: Coach Training Program
Field of Study: Health Care Administration
51 Robyn Road
North Attleboro, MA