I graduated with a B.SC in Hospitality Studies major in Tourism Studies and marketing. from Cairo, Egypt.
I have been working in Customer Care for +2 yrs after obtaining and succeeding a scholarship in Customer Care from the Higher Ministry of Education in Egypt.
Now, I'm enriching my Business Background with a passion to be an expert in business consultations, I have pursued my business studies in the German University in Egypt (GUC) Business Diploma Degree.
Currently employed by Vodafone Egypt, within the telecom. industry.
as a care support professional I'm giving support to care advisers in call center based business, offering advise and coaching to front line agents, helping them achieve their KPIs and more.
Currently I'm working on a diploma Study to cover business majors, which is a step upfront for my MBA preparation!